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EZContacts

3.4

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EZContacts Reviews Summary

EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.

service
571
value
357
shipping
361
returns
197
quality
290
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Washington
2 reviews
0 helpful votes
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Im am haoy
May 23, 2017

Thank you EZ Contacts for not only have low prices but give me the opportunity to keep up with the latest fashion.

Date of experience: May 22, 2017
EZ C. — EZContacts Rep
over a year old

Dear Valued Customer:

We appreciate your positive rating! We are proud to offer greatly discounted prices on all designer eyewear. Check out our site to view our newest collections and brands.

Sincerely,

South Dakota
1 review
1 helpful vote
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My lens have already cracked in three different spots. I contacted customer service and they said since I am outside the return policy time frame by 1 week, they are unable to replace them. They will fix them at my cost plus shipping. I usually have glasses for two years before getting new ones. I should have bought them full price from my eye doctor instead of looking for a bargain. I will shop elsewhere in the future.

Date of experience: May 22, 2017
Florida
1 review
0 helpful votes
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Excellent service
May 24, 2017

Customer service rep was courteous, attentive and supportive. I will definetly use EZ Contacts in the future.

Date of experience: May 22, 2017
Wisconsin
1 review
0 helpful votes
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I had chatted with Hadjji G first, but he hung up on me before I could reply to his offer to ship my glasses via expedited shipping. And he didn't let me know that he had contacted the lab to get my glasses shipped today. Then I talked to Daryl and he found out that the request had been made and contacted the lab to confirm that my glasses will be sent today. Wonderful!

Date of experience: May 22, 2017
Florida
1 review
0 helpful votes
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Excellent glasses and process.
May 22, 2017

Excellent glasses and process. Very easy, convenient, affordable and excellent quality glasses. Prices were very good.

Date of experience: May 22, 2017
California
1 review
0 helpful votes
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Thanks!
May 21, 2017

Great service, thanks for the service. Exceptional service, fantastic service.
Great service, thanks for the service. Exceptional service, fantastic service.
Great service, thanks for the service. Exceptional service, fantastic service.
Great service, thanks for the service. Exceptional service, fantastic service.
Great service, thanks for the service. Exceptional service, fantastic service.

Date of experience: May 20, 2017
New Jersey
2 reviews
0 helpful votes
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Great Customized Sports Goggles
May 22, 2017

My daughter loves her new sports googles. She wears them all the time for soccer practice and games. They are comfortable and very durable and can endure the extreme vigors of aggressive play on the soccer field. She loves the color selection too. We will definitely buy another pair for my other daughter who plays select soccer as well. Worth the money to find a good quality sports googles.

Date of experience: May 20, 2017
Massachusetts
1 review
0 helpful votes
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Sunglasses
May 20, 2017

I have a unique prescription and they handled it well. New Nike sunglasses are perfect and now I can see at the beach!

Date of experience: May 20, 2017
California
1 review
0 helpful votes
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They lied to me about my glasses being on stock took them more then 15 days to ship until i callled to complain. Never again will i order from them again.

Date of experience: May 20, 2017
California
2 reviews
0 helpful votes
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Good job, long wait
May 22, 2017

This is the secon time I order from EZcontacts, this time I added my prescription to the sunglasses and I am very satisfied with glasses but they came much late than expected, the same happened the first time.

Date of experience: May 20, 2017
Ohio
1 review
0 helpful votes
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Easy to purchase online
May 22, 2017

I ordered glasses for my son and it was a very easy process. He really likes the glasses. I would definitely order from them again.

Date of experience: May 20, 2017
Indiana
1 review
0 helpful votes
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Be prepared to wait
May 22, 2017

It took a month to get the glasses. When they arrived they were great, but every time I asked about the status, I was told the glasses were on their way.

Date of experience: May 20, 2017
Georgia
1 review
0 helpful votes
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Good bye free standing stores!
May 22, 2017

I've found my new place to purchase glasses and contacts. So far I'm loving my purchase, the ordering process was easy best of all no middle man mark up.

Date of experience: May 20, 2017
Texas
1 review
1 helpful vote
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Wrong Prescription
May 22, 2017

I receive these in the mail as promised. However when I wore them I felt dizzy and sick to my stomach. I thought it was because it was a new prescription and I needed time to get use to it. Later my glasses came in, that I ordered from the eye doctor. They did not make me sick. So I asked them and they said my prescription was about the same as my previous one. When I called, the guy at EZ basically said too bad. He said, we filled the prescription correctly. So now, at my expense, I must send these back. He suggestion in store credit, for an exchange, but I pointed out that this would not help me. I wanted what I ordered to work. So he finally agreed to a refund. I haven't sent them back yet. So we will see how that goes soon enough.

Date of experience: May 20, 2017
New Jersey
1 review
0 helpful votes
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I give a great rating
May 22, 2017

Definately will order again! I am completely satisfied. My glasses were delivered within days of my order.

Date of experience: May 19, 2017
Minnesota
1 review
2 helpful votes
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Worst customer service ever
May 21, 2017

I ordered my polo glasses on april 29th and paid for 2nd day air only to never see my glasses because FEDEX shows them as delivered but they weren't delivered to me i never signed for anything and neither did any of my neighbors. Ezcontacts customer service has not done much to make this right. So here i sit with no glasses and have not been told if my account has been credited or if a replacement pair will be sent. FEDEX and EZCONTACTS are totally garbage

Date of experience: May 19, 2017
Illinois
1 review
0 helpful votes
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Convenient
May 21, 2017

I knew the brand of glasses that I wanted so all I had to do was search for them and pop in my prescription. It only took a few minutes and I was done.

Date of experience: May 19, 2017
Texas
1 review
0 helpful votes
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The best!
May 21, 2017

We LOVE ordering from ezcontacts.com! Very easy to navigate website, excellent customer service, & we always receive our products on time!

Date of experience: May 19, 2017
Indiana
1 review
0 helpful votes
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I think EZContacts did a very good job in filling my order for my eyeglasses frames and lenses. I am very satisfied with the finished product. I will be a repeat customer and recommend you to my friends and relatives.

Date of experience: May 19, 2017
California
1 review
0 helpful votes
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I have been a repeat customer of EZContacts over the years. The initial driver had been due to the competitive pricing, but having contacted the customer service recently on a request which was solved without issues, I can say that I will be returning for future purchases.

Date of experience: May 19, 2017