EZContactsReviews 6,720

I ordered my glasses at the begging of February, and was confirmed that i would receive my order in 5-7 business days. The morning after i had placed my order and pair, i received and email that my glasses were out of stock and they would notify me when they received replenishment. This was the first issue, if the item was out of stock why did the site not notify me of that when i was purchasing this item, rather than take my money and then advise it was out of stock. I proceeded to wait 2 full months after ordering before i received my glasses. I attempted to contact customer service for help, but i would not receive regular responses and only receive an email when it was convenient for them. I asked multiple times if someone could assist me in a refund or at least small compensation for the inconvenience, but these emails along with others went unanswered.

I ordered a pair of Nautica frames from this company and had them in just under a week. It's important to note that these frames were in stock.

I've been reading a lot of reviews lately where people seem to lack patience when it comes to waiting for an order. Granted, some companies could improve on updating inventory where reflected on the website as well as improve customer service. However, the way these online discounters give customers a great price is either to buy in bulk, or deal with the sourcing of leftovers that haven't gone to major retailers already. For the price differential in most cases, I'm willing to wait. In these cases, consider yourself fortunate if your item is on hand at the time of order.

I've ordered glasses from a few different online retailers and this one by far seems to have taken the longest amount of time for me to receive my order. I understand there are a few variables that come into play but in two orders I've placed the average time is just under a month (3.5-4 weeks)!

It would be nice to get a follow-up email with an ETA on backordered items. At least one of my orders showed up as in stock and I only learned that it was backordered after emailing customer service after 2 or more weeks passed.

I will say that once you get hold of someone in customer service they are very helpful and kind. And they respond to emails in short order.

I am also satisfied with my glasses. The prescriptions we're correct and there were corners cut on craftsmanship when fitting the lenses into the frames. The accessories included with each pair are thoughtful. (Lens cleaner, etc)

What originally attracted me to shop here were the prices and the location. Thinking this place is in NYC and I'm in Boston, shipping shouldn't take so long. That part of my though process went out the window. The actual pricing of the products is very competitive though.

Found Rx sunglasses I was looking for at a great price. Ordered 3+ weeks before a vacation, not knowing company would be closed for FOUR business days over a 2-wk period for various holidays. Chose free 5-7 day shipping, but they upgraded to FedEx 2-day ground shipping for free bc of processing delay. Something went wrong between package pickup and actual shipping. Glasses shipped out on a Friday (supposedly), didn't receive until Monday 7 business days later when I went to FedEx center to pick them up myself on the way to the airport for my trip. Also, customer service phone line is terrible... typically on hold for 25-45 min before a human answers your call. Overall nice glasses, but don't order from them unless you are not on a time crunch.

I placed an order 2 ago with this company. After my order, which I was told would ship I'm 2-3 business days, I waited for 2 weeks for my order to ship. When I finally received my item the lense was falling it so I returned it. I asked them to fix it and they said I should go somewhere else in a very ride manner so I asked for a refund. I sent the item back and they notified me when they returned my item and said my return would be processed in 2-3 business days. Since then they have contacted me 3 times telling me they have received my item and wondered if I wanted them to fix it, or if I wanted a refund. They still have yet to refund my money so I have had to file a claim with my bank.

I was a little nervous as a first time buyer for prescription glasses, but a the fraction of the cost than a brick and mortar I thought I would take a chance with EZContacts. I have to admit customer service was excellent, my premium pair of glasses were perfect, plus I received a couple of microfiber cloths, two from the lens manufacturer and one from EZContacts which was of high quality and a pocket pen spray lens cleaner. EZContacts also included the original sample lenses from my frames as extra verification of authenticity of my frames. I would have gave them five stars, except the processing of my glasses was slow, it took about a month from the original order date. With the exception of the slow processing of my glasses, I had a great experience with this company and more likely order from them in the future.