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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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Great experience! Ordering prescription glasses was easy and the glasses were delivered timely. Will order again!
Great, just took a little while longer to arrive than expected. Would definitely recommend to friends. I look forward to buying more
Shipping was ridiculously slow, took almost a month to get to me, despite their cheaper prices than compared to glasses shops.
I spent $500 on one pair of glasses and one pair of sunglasses. I never got an email (as stated I should have on the company website) that notified me of late item delivery. I had to call customer service to find out why I didn't receive both of my items at the same time. After over one month of waiting for my sunglasses to arrive, I finally hear from customer service and they tell me that they don't make the sunglasses I ordered any more. When I asked for a refund the customer service representative told me that they do have the sunglasses I ordered but they don't come polarized. This is the worst customer service I have ever had. The right hand has no idea what the left hand is doing.
I had a problem when I ordered my glasses. They corrected the problem. I'm so satisfied. I can't wait to order from them again
I ordered glasses a month ago and I am currently still waiting. I was not offered any incentive for the inconvenience just nothing but a run around
Chat support was very friendly the two times I contacted them to check on my order which was over a month in the process. Both times i was told it would be expedited. I didn't receive my glasses until over 1.5 months after the order. I have them now and they are pretty uncomfortable. Guess i should always try glasses on first.
Darryl Grimes was very pleasant on the phone. He answered all my questions. Was very patient and offered additional.
I just wanted to take the time to recognize the absolute best service experience I have encountered, specially over the phone. Leo went above and beyond the standard. He has definitely made my day, I was literally dragging having to call to place an order. I appreciate everything that Leo did to make this a positive experience.
I ordered glasses and within a couple of days was told they were on back order and would be in within 2 weeks. Even after 2 weeks my order only said "in process". I had to make 3 or 4 calls inquiring about their status. Each time I called it seemed that they would move along in the process only to stall again. Finally I called and got frustrated. At that point I was able to get them overnighted to me at no charge... it just shouldn't take me having to make so many calls to get that to happen. Once I started reading reviews online, I found this is a very common problem. My mistake for not doing my research first. All in all, I got the glasses I wanted and they are perfectly fine... but it was a slow process. Now I know why this site had them priced lower than the others.
Every aspect of my experience was poor. The glasses are not sized correctly, delivery is still not complete after more than 6 weeks, communication and follow thru is a complete failure.
Best price... order took a while to be fulfilled but once shipped I received it in two days. For the price I'm very happy.
It took them forever 4weeks to get me my glasses even tho it said 2-3 DAYS for the frame! They didn't contact me to say they didn't have the frames. It's says 24 hrs when you contact them with an email for them response back, most of the time I didn't get even an answer back.
CSR was extremely helpful in trying to get the billing side squared-away with my insurance company, but it was done. They handled it like pros.
Ordered glasses for my daughter. Loves the frames. Fit beautifully. The lens are a perfect match to her prescription. My daughter is well pleased.
Need to ensure this is truly my prescription... if I had used brick and mortar retail, I would have asked for a recheck for verification upon receipt.
Awesome customer service, it my first time order with you guys and I will again in the future good price
The glasses are just like the picture, they came on time, they are good, I like them very much...
I had questions, and received an email in a timely manner. Very happy with my purchase, and I'm planning to buy another pair of glasses soon. I would highly recommend EZContacts.
First time buyer and without making this review long I will just say that I was not happy with the lack of customer service during my purchase! The glasses turned out ok!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members