EZContactsReviews 6,720

Paid TWENTY SEVEN DOLLARS for two day shipping... AND IT TOOK THEM A WEEK TO SHIP! *I AM REALLY REALLY PISSED*

Customer service is a joke, they either don't respond, or put you on hold forever, and then send you to a recording (SERIOUSLY!) Horrible site. I feel really stupid for dealing with them more than once (once they messed up totally, second time they ripped me off for $27 in two-day shipping)

I ordered designer glasses on May 30th. It is now June 19th and I have not received my eyeglasses yet. I called customer service numerous times to find that the frames are on back order. I have been trying to speak to a manager but apparently getting in contact with one is nothing short of a miracle. I'm not sure if the customer service reps are sitting around beating rocks together, but it isn't that hard to make a phone call and escalate up the chain of command. If I could leave negative stars I would.

I was sent the wrong contacts and 30 days later I am STILL waiting to receive the corrected order! Each week is like Groundhog Day where I go thru the routine of contacting them to look into the status of my order only to hear the same answers: "your order will ship out the following week" and I will be "notified with the shipping confirmation". Which, of course, does NOT happen!
Last time I spoke to a manager, she was actually laughing?!?!? What a racket! SHAME ON YOU EZ(not)Contacts!
What kind of business model does this company run under anyway?... Let's TAKE people's money and in return we'll GIVE them NOTHING... but the biggest run around and the emptiest promises possible. We'll make so much money on the interest (alone) so that we can pay our employees and ourselves so much money that we won't care how disrespectful and dishonest we're being?!?!?!
Well that my friends is called good old fashioned THEFT (which, oh by the way, is illegal) and BAD CARMA!
I empathize with ALL of these reviewers that have been TAKEN by these shameful scam artist! It's hard to dismiss all of these unsatisfied reviews when we all have such similar complaints. I wish, also that there was a ZERO stars button and an option to comment on all your stories. I hope you all have found some resolution as I feel for your aggravation... as well as my own.
I have NEVER written a bad review for ANY company, but I feel I must warn others and support these folks that are being taken advantage of!

They sent the wrong prescription. I called customer service to report. It took 5 mins to answer, then put on hold for 17 minutes " to investigate ", before being cut off.
Call #2,, answered, put on hold, and cut off.
Call #3, told they would replace if I paid shipping! Recording, (which I heard over and over while on hold), states they check each prescription before shipping to make sure it's correct.
They made, a mistake and want me to send more money?!
It's been two days since they were getting approval to waive the shipping fees... Terrible customer service, would NEVER use again.

I saw an eyeglass frame at a local store and they wanted to charge me $450 for the glasses. I found the exact same frame on EZContacts and got single vision glasses for $82.00. Unbelievable. The glasses arrived nicely packaged along with free products to keep the glasses clean. My next pair will definitely be ordered thru them as well.

Someone mentioned to me that she buys frames online then takes them to her local Costco to have the lense prescription put into the frame which is also an option.

Stupid me... I should have read all the reviews first before purchasing from this company. Pretty much what everyone else says happened to me. Took a month to receive my contact lens. They gave the typical line that they were out stock despite the fact that their site said in stock. They charged my card right away. I then returned half my order due to my prescription changing a bit. Now, a month after they received my returned contacts, they have yet to refund my money. Same old lies and excuses... we're backed up with returns, we processed your refund last week and it's your credit card company fault. Do not believe all the fake reviews, you will get screwed and lied to repeatedly.

Terrible customer service, steer clear. I placed an order for eyeglasses on May 26th. The website states to allow for 3-5 days to customize lenses and 1-2 days for the frames to arrive to warehouse. I called on June 2nd just to see what my order status was and I was told that they were still waiting for my glasses to be shipped from the manufacturer and that it would be an additional 1-3 weeks before my glasses would be at the warehouse. The website states that they would notify with any delays but I was not notified. I told them I would like to cancel my order as it would take too long, which they did and then told me I would have my refund in 24-48 business hours. It has now been 9 business days and I have not received my refund. I called and was told that they canceled my order but they did not refund my money but could not tell me why. No they are hopefully refunding my money but it will be an additional 3-4 business days. Terrible customer service, do yourself a favor and order from somewhere else!

EZContacts has a wide variety of options for glasses and prescriptions. I was able to get the digital blocker I was looking for and my prescription on name brand glasses for an amazing price. I will be back!

As long as you set your expectations such that the turnaround for your order will depend upon whether the item purchased is currently in stock or needs to be special ordered from the manufacturer, this is a great servicer for high end eyewear at significantly competitive prices. So far I've ordered about three pairs of frames, all prescription (two pairs of shades, one pair of eyeglasses) -- the one that was already in stock came lightning fast - a gorgeous pair of Celine for men prescription eyeglasses. Authentic product, my prescription is on point - I'll definitely be a returning client/customer.