EZContactsReviews 6,720

They sent the wrong prescription. I called customer service to report. It took 5 mins to answer, then put on hold for 17 minutes " to investigate ", before being cut off.
Call #2,, answered, put on hold, and cut off.
Call #3, told they would replace if I paid shipping! Recording, (which I heard over and over while on hold), states they check each prescription before shipping to make sure it's correct.
They made, a mistake and want me to send more money?!
It's been two days since they were getting approval to waive the shipping fees... Terrible customer service, would NEVER use again.

I saw an eyeglass frame at a local store and they wanted to charge me $450 for the glasses. I found the exact same frame on EZContacts and got single vision glasses for $82.00. Unbelievable. The glasses arrived nicely packaged along with free products to keep the glasses clean. My next pair will definitely be ordered thru them as well.

Someone mentioned to me that she buys frames online then takes them to her local Costco to have the lense prescription put into the frame which is also an option.

Stupid me... I should have read all the reviews first before purchasing from this company. Pretty much what everyone else says happened to me. Took a month to receive my contact lens. They gave the typical line that they were out stock despite the fact that their site said in stock. They charged my card right away. I then returned half my order due to my prescription changing a bit. Now, a month after they received my returned contacts, they have yet to refund my money. Same old lies and excuses... we're backed up with returns, we processed your refund last week and it's your credit card company fault. Do not believe all the fake reviews, you will get screwed and lied to repeatedly.

Terrible customer service, steer clear. I placed an order for eyeglasses on May 26th. The website states to allow for 3-5 days to customize lenses and 1-2 days for the frames to arrive to warehouse. I called on June 2nd just to see what my order status was and I was told that they were still waiting for my glasses to be shipped from the manufacturer and that it would be an additional 1-3 weeks before my glasses would be at the warehouse. The website states that they would notify with any delays but I was not notified. I told them I would like to cancel my order as it would take too long, which they did and then told me I would have my refund in 24-48 business hours. It has now been 9 business days and I have not received my refund. I called and was told that they canceled my order but they did not refund my money but could not tell me why. No they are hopefully refunding my money but it will be an additional 3-4 business days. Terrible customer service, do yourself a favor and order from somewhere else!

EZContacts has a wide variety of options for glasses and prescriptions. I was able to get the digital blocker I was looking for and my prescription on name brand glasses for an amazing price. I will be back!

As long as you set your expectations such that the turnaround for your order will depend upon whether the item purchased is currently in stock or needs to be special ordered from the manufacturer, this is a great servicer for high end eyewear at significantly competitive prices. So far I've ordered about three pairs of frames, all prescription (two pairs of shades, one pair of eyeglasses) -- the one that was already in stock came lightning fast - a gorgeous pair of Celine for men prescription eyeglasses. Authentic product, my prescription is on point - I'll definitely be a returning client/customer.

Originally I was a bit upset because based on the information online I was expecting my glasses to arrive in 2 weeks. I reached out to your customer service chat and the agent I spoke with was really exceptional. He looked into when I could expect my glasses and once knowing I was not happy about the 1 month time frame as opposed to 2 weeks he had them rush delivered and they arrived very quickly. I did not need or expect any exception to the rule just wanted to mention that I was unhappy with what appeared to be misleading information however he went above and beyond. Unfortunately I do not have the transcript any longer to verify his name but thank you. I also am very happy with my new glasses.

I ordered my glasses on April 4th. I did not receive them until the end of May, due to them being backordered. This would have not been a problem had it been communicated. After not recievjng any information by the end of April, I called the company and was told that the glasses were backordered u too May 12th, and I would receive them shortly thereafter. It wasn't until I called again at the end of May that I was told that the glasses didn't come in until the 23rd, and they were being sent in for lenses and then they would be shipped to me. Once again, had this been communicated from the company, it wouldn't have been a big deal. But I wasn't told anything until I called. This is the second time I have ordered from this company, my glasses have been back ordered, and I wasn't told. This time was a little more troubling, as they took almost two months, and this was a gift for my grandmother.