EZContactsReviews 6,720

When retail stores near me offered buy 1 get 1 frames (such as Visionworks), I always wondered how they ever profited. I went in to pick out a pair of AX frames and was told the frame itself would be $120, and including lenses, it would cost around $300-400. I was a little off-put by the price so I went online to research. I stumbled upon EZContacts, found the same pair of glasses, and to top it off, was able to purchase it for only about $60, including lenses! Of course it seemed too good to be true, I started reading reviews and got a little scared by what others had posted, and panicked because I had already placed an order. I reached out to customer service on the status of my order, since it had been about 2 weeks, and they responded promptly. My order came in after a couple days in a cute box, with lens cleaning supplies, and even a certificate authenticating that my purchase was in fact designer brand frames. Trust me, give EZContacts a try, you'll never shop through retail chains again!

I am so happy with my overall experience. The glasses needed to be ordered and it took 7-10 business days which they informed me of. It took another week at the lab and my RX was perfect. The lenses are crystal clear and truly antireflctive. I loved the little extras in my package like the cleaning kit and screw driver. I called customer service once to check in and the associate was helpful and friendly. I can't say enough good things and look forward to ordering again

My first time ordering contacts from them was a fiasco. Took a month and countless phone calls back and forth to customer service. I was assured that it was a rare occurance because they are updating their website. So stupid me, 6 months later I decide to give them another shot. Received shipping notification 2 weeks ago. Emailed customer service 2 days ago, no response. Called today and was told they are hoping to ship today! Same exact scenario as the last time I ordered! I truly believe that they don't bother shipping until a customer calls looking for their order! Do NOT order from this joke of a company. Supposedly they are in NY. I could have driven there and picked my contacts up and been home by now!

They're a 100% scam. It's been 3 weeks since I placed my order and my frames haven't shipped yet. The customer service is horrendous they lie to you every step of the way. Every time I call they make up an excuse and promise to email me with more information or a status. Employee' John, Emanuel and Rico are all crooks as well. They make promises they can't deliver. And I mean promises to simply email me a status since I can't spend all day with them on the phone. They take forever to answer the customer service line and once they do they leave you on hold forever while they're "checking the status". I made the mistake of ignoring all their bad reviews. Don't make the same mistake I did. Literally 3 weeks and they still didn't ship my order. I am mad beyond belief and am going to right them a bad review on every website I can to make sure no one ever gets screwed over like I did.

It's been over a month no glasses. When I received the prescription lenses were wrong. I sent again a two page letter and asking for a call from some one. No one has called me. Customer service people are from another country. You can't understand them. I asked to be transferred no luck. I want my glasses with readers lenses in the bottom 2.50
That all I want, 8 people say they can do that but they came to me and the whole lens was done. They have my glasses and keep saying some one will call. I'm contacting the Attorney General and who else will listen.

Found my favorite Kate Spade frames. I've never tried to order prescription glasses on line and had to measure my pupil distance. Not sure how accurate I was. The glasses came with progressive lenses and it feels like the distance portion is too high on the lens so I wear the glasses low. In future I will order single vision only. The processing and delivery was longer than promised. Overall happy but learned some lessons. The prices were great.