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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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I have used your site before and once again, I received excellent service and product. Why do you need me to enter 100 characters when I have said all that I need to say with the first sentence, which should be sufficient.
This is a great company. I typed in my doctors prescription but I typed it in incorrectly, the company called me and I spoke with a real doctor, who correctly interpreted the prescription. Glasses are great; my son loves them.
I made my purchase March 1,2017 and there was no indication on the website that the glasses I chose were on backorder. At all. I received an email that there would be a delay on shipping, then after that given date had passed, I received another email stating another date shipping would be pushed back. I tried to reach customer service many times and did not hear back. The ONE successful time I was able to get through to a live chat representitive, they were able to set the order straight and get shipped. AFTER TWO AND A HALF MONTHS. No explanations, no apologies, nothing. The worst part is that I really needed these glasses as my other ones broke, and I would have never chose this pair of i had any idea it would take that long to get and dealing with the horrible customer service was a whole other issue. I have never come across a company like this and still cannot fathom the service I received.
Excellent Experience. Satisfied with wide range of Frame selections. Customized add on's were very affordable as well as frames. Easy Process. Quick delivery.
Your website allowed me to filter for mens sunglasses, and by width of the frames like I needed to, but the results it gave me included youth frames, which I unknowingly ordered and have no use for. When I sought help, I received email responses that did not actually address my concern, but merely told me to return the glasses and pay a restocking fee.
Dear Valued Customer:
Thank you for sharing your feedback. We are bothered to hear that you're not completely satisfied with your order. We do have a simple and hassle free return / exchange policy, so we'll contact you directly for further details.
Sincerely,
I got a pair of designer prescription glasses for a fraction of the price as I saw in the store. The shipping was quick and the prescription was done correctly.
I ordered Rx glasses, when they arrived I couldn't see out of either lens. Returning for partial refund.
Dear Valued Customer:
We're so sorry to hear that you're not completely satisfied with your order. A customer service agent has been assigned to contact you directly to discuss your options.
Sincerely,
I love my new Ray Bans. This is my second pair of glasses from EZ and I'm very happy to use their service. My glasses are perfect and were delivered to me within a week.
Ordering my glasses was easy. However, USPS lost my glasses for awhile, I ended up getting them 2 weeks after ordering. When I called customer service they told me there was nothing they could do until USPS returns to ezcontacts. And told me I had to contact USPS, which of course took the better part of a day to be told by them, "Sorry we don't know". Was very annoying and long process to get them. But I am happy with my glasses.
1)Price match has too many requirements to fullfill. They have alot of excuses to not to provide the price match. They don't even accept sears and wallmart.
2) Items came 25 days late. As a excuse
3) I bought prescription grade sun glasses. Tinting has a horrible quality. They could not even cover the all glasses. Some surfaces are without the cover.
4) I have some doubts about the originality of the sun glasses RayBan frame but i can not say anything without proof.
Other than these, i can not say i am totally dissatisfied. It is cheaper than store and some problems are normal.
Dear Valued Customer:
Thank you for taking your time to share your feedback. All our products are guaranteed to be 100% authentic coming directly from the manufacturer. They arrive in its original case, cloth and authenticity papers. We're sorry to hear that you're not completely satisfied with your order. A customer service rep will contact you for a final resolution.
Sincerely,
Ordered my glasses... Waited 2 weeks... emailed customer support to find out the status of my order... Received cryptic response... Waited another 2 weeks... emailed customer support again... they responded saying my glasses had shipped... waited another week to receive glasses. Glasses showed up with one lens popped out. No matter how many times I put the lens back in it kept popping out. Returned glasses.
Hi Nathaniel:
Thank you for taking the time to share your feedback. We're so sorry to hear about your troubling experience. Although our orders go through inspection prior to shipping, we're sorry that yours slipped through our quality control. We'll contact you directly to see how we can get this resolved.
Sincerely,
Changed order via live chat. Daryl Grimes was very helpful. He was thorough and verified changes. Nice and professional.
I paid for frames online on May 7, and at the time of purchase was promised delivery in 5 business days. AFTER I paid, then EZ Contacts let me know that my item was backordered for an unknown amount of time ("estimate product will be available May 29 to June 19"). No offer to refund. Still no glasses. I would avoid ordering from here.
Dear Valued Customer:
We're so sorry about the unexpected delay to your order. We stock lots of our frames but some do need to be ordered in from the manufacturer. We'll contact you directly to see how we can possibly expedite the process for you.
Sincerely,
Prices are attractive, but service and fulfillment is incompetent. Two weeks after I placed my order, tracking still showed as in process. I hit up the service center who said order was placed with their supplier. Really? An hour later my order shows as completed. Click the shipper link, shows that a shipping label had been requested. THAT'S IT. Several days later still nothing. I asked them to go ahead and cancel the order, but too late, it finally shipped. Probably can return, but after three weeks, not sure it's worth it.
Clueless organization. Avoid.
Dear Valued Customer:
Thank you for taking the time to write your review! We are so sorry about the unexpected delay to your order. Seems like your frame arrived to us late from the manufacturer - hence the delay. We hope that your order has arrived as expected and that everything turned out to be fine.
Sincerely,
I still didn't receive my eyeglasses. I resented it because bifocals or progressive was missed. I sent my prescription and I received mails of your employee can not read it and asking me about my prescription. I thought you have professional personal for this.
Dear Valued Customer:
Thank you for sharing your feedback. We'll contact you directly to provide you with the current status of your return.
Sincerely,
My shipping estimate was off by about a week. I had to contact them and ask them what was going on after i hadnt received any updates for 2 weeks.
Saved 50% on frames and got free prescription lenses with no catch.
Not 5 stars because it took over a week to get them
This was my first order and I could not be happier with the quality and timeliness of my new glasses!
Very professional. Timely delivery of glasses and fits perfectly. No complaints. Item as described. Will definitely order my next pair of glasses from EZ. Thank you
Ordered a set of replacement frames for a pair of glasses that were purchased somewhere else. Ordering the product was a simple process, quick delivery, great customer service, and the frames were exactly as advertised. I would use this service for my future eye care needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for your feedback. We are sorry about the unexpected delay to your order. We keep in stock lots of styles, yet some do need to be ordered in from the manufacturer. We provide you with an ETA that's suggested by the manufacturer. We will contact you directly to further resolve your concerns.
Sincerely,