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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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My order was delayed and I had to call multiple times. When I received my order it was done incorrectly. They did not call to verify my order either. When you call you can't speak to anyone in the United States. Also, they claim they price match but I still have not received a refund for that aspect. Finally, I am still waiting on my glasses. I still don't have them!
Found the right frames at the mall and then ordered through EZContacts. The website was easy to use and the price was GREAT!
My wife loves them.
I found the glasses I liked at my eye doctor's office and then purchased them from the website for about half the price. My head is pretty small, so I'll have to go in to get frames adjusted a bit, but other than that it turned out great.
Even though my order was on back order for a month it was worth the wait. The prices are unmatched and the quality of products offered is excellent. I'm getting prescription sunglasses next... I'm super excited.
It didn't take too long for them to verify my order and inform me it will ship out early next week. This is nice to know as my perscription is about to expire.
Daryl was quick to resolve my verification and shipping issue, as well as stating that he would personally ensure shipping.
This COMPANY IS A TOTAL SCAM. BEWARE!
THEY WILL CHARGE YOUR CREDIT CARD AND BLAME THE MANUFACTURER FOR NOT RECIEVING THE ITEM. THERE IS NO CUSTOMER SERVICE EITHER AS THE REPS WILL ALWAYS BLAME THE MANUFACTURER AND WILL DO NOTHING TO HELP ALTHOUGH THEY WILL PROMISE YOU THE ITEM WILL ARRIVE IN 3 TO 4 DAYS TO THEIR WAREHOUSE. YOU WILL WASTE COUNTLESS HOURS ON THE PHONE AND GET NOWHWRE.
Daryl grimes was friendly and informative and linked me to relevant information.
He even gave me a coupon code for an extra 5% off.
Purchased frame and lenses. $450+. Received order in approximately 2 weeks. Vision was not good at all so I took them to my optometrist to be checked. They advised me that prescription was not correct. After advising EZ of the situation, I was told that they needed an affidavit sign by an optical facility to verify the faulty problem with my order. I got this done very quickly as I really needed my eyeglasses. I was told that my order would be verified after they received my return order and that it should be processed and returned within 10 days to two weeks. I reluctantly agreed to be patient and wait. After 10 days I called customer service only to find out that my order had not even been sent to the lab yet. To make a long painful story short, I was promised three weeks in a roll that my order should be " completed and shipped by next Friday". I finally received my redo order 6 weeks after sending it back to EZ Contacts. I would NEVER do business with EZ Contacts again.
Took 3 weeks to get one of my two pairs of glasses I ordered, which ended up having an incorrect prescription, and 4 weeks to get my second pair.
With the first pair, I returned them, and I am still waiting almost 2 weeks later for them to process my return.
Their outsourced customer service is pathetic and of no real help. You have to call to get any kind of response. They've never returned a single email I've sent.
One customer service person was incredibly rude even and hung up when I called trying to follow up on my returns status.
Overall, it was a huge pain and regret ordering from this website. Sure their prices are competitive, but since they don't have anything in their inventory, they just order it, wait for it to get shipped to them, THEN they ship to you, your order will take weeks to actually arrive instead of the 5-7 days they claim. Also, if you require prescription lenses, it takes even longer, and their lenses are the cheapest, lowest quality.
Huge mistake!
They are a little sketchy but I love them they are good glasses. They are very colorful and beautiful. They are the love of my life.
I had never ordered glasses on EZContacts before, Daryl answered all of my questions and answered them quickly! I'll wait to review the glasses until I receive them but the customer service was great.
I placed an order on July 8th 2017 and it took nearly a month for the process. I had to make multiple calls to get updates on my eyeglasses because it took a while. I finally got an email from ezcontacts that my product is fully shipped on July 20th 2017, however, the USPS Priority mail states that "they are waiting for the item to arrive from ezcontacts." This statement lasted until July 27th 2017, even though my shipping method was priority mail (3-5 days)... that's 2 days late! Overall, I have received that eyeglasses and they are exactly what I paid for. My advice to ezcontacts is that the service should be improve because if your customer means A LOT to you, then you should keep updates and notify your customers about products being delayed.
Live chatted with Daryl Grimes, and he personally took care of my order! Everything was good to go, and contacts were said to ship within 24 hours. Thank you!
The price was just right and i received an extra pair of lenses. It took about 2 weeks but it was worth the wait. It also brought small tools and a spray to clean the lenses
It was my first ordering from them but i will definitely do it again so keep up the good work, thing came together in a good with no problems so recommended it to alot of friends.
This was a very easy way for me to find out the status of my order. I only had to wait for about 2 minutes for the chat to connect to the other end and the person who helped me out was very quick on giving me the information I needed.
My glasses were perfect, clear and excellent. Make sure you have your prescription - and read all of the details, prior to purchase.
Hi! Daryl was super quick to resolve my shipping issue and did so in a friendly and solution focused way. I am pleased with his attention to my concern. Well done! I look forward to receiving my glasses early next week!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members