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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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Daryl was super helpful assisting me with my contact order. Never had a bad experience with EZContacts.
Very quick to order and the live chat made it so easy to change my shipping address after I placed my order! Live chat person Daryl Grimes was very helpful and friendly!
Great price, great service and super easy to use! $!#!#!#!##!#
Have to send so many messages the process takes forever i would not buy again from here have to wait 4 weeks for my glasses customer service like one person or 2 were okay but it takes to long
Daryl Grimes was a huge help to me today. He made sure my order was processed timely so we will receive our contacts the next day. I will never buy from anywhere else.
I ordered my mom's birthday gift. The glasses that I choose was back ordered so It was impossible to get it on time but super helpful representative Daryl Grimes help me with this. He upgraded my shipping without any charges. Thank you so much for your help!
High prescription eyeglasses with extra thin lenses and they turned out wonderful. Order arrived in a timely manner.
Super good product... They did ship a little late, but that was not important. By the time the product arrived it was perfect.
My daughter broke her glasses and though we had a spare, she was in despair without her favorite pair. EZ Contacts was great! We will use again!
Dear Valued Customer:
Thank you for your review! We're very much complimented to hear about your great experience. We appreciate your loyalty.
Sincerely,
Although shipping and receiving my glasses took longer than expected my brand glasses very reasonable price with my prescription thank you.
Everything was good, but there was a delay in shipping the prescription glasses and there was lack of communication from ezcontacts during the delay. Keeping the customer in loop with regular updates would be good.
I ordered my glasses back on June 27! It is not been one month, actually over one month now and I have yet to get my frames. I didn't get my lenses prescription because i want my optometrist to do that. Never ONCE on their website did they say that the frames I bought were on back order. I only found out about a week or two later that they were on back order and the estimated time for them to come in was July 26. Since it would be roughly 2 weeks, I told them I would wait for them. Then when the 26th came and went I emailed again and then was told again they would be coming in on the 29th of July. Still no frames. It is not the 2nd of August and still nothing. My prescription has changed and I am in need of glasses ASAP, I feel like I am being scammed. They don't even deserve one star right now. I feel like I am getting the run around and I will never get my frames. I should have just bought from somewhere else.
The order took 4 months to process. It was shipped, but I never received it. I am very disappointed. The issue is also not taken seriously.
The site says it takes 5-7 days to process your order. It took almost a month to receive my order. After 3 weeks of nothing I tried to cancel my order since it was taking way too long, and of course their response was they were unable to cancel it because it had finally been shipped. How convenient! It was a very frustrating process and I won't ever order from them again.
Comment good fast and correct. I would order again in the future. That is all I have to say this site will not let me summit my comment without typing 100
Dear Valued Customer:
Thank you for passing along your feedback! We truly appreciate your loyalty.
Sincerely,
Great service and really fast. Styles are on trend and excellent quality. Customer service is prompt. Totally worth the money!
Dear Valued Customer:
We love hearing from you! We are very much complimented to hear about your positive experience. We look forward in serving you again in the future.
Sincerely,
Everything was perfect; however, it took three weeks to receive my glasses... they had to be back-ordered
Although I had to return the glasses I ordered, it was not through fault of EZContacts. The glasses just didn't suit me. From ordering to Shipping was a little slow. But All in all they did a good job.
Great. I am not going to enter 100 characters and doing this is painful. It was a great experience.
Dear Valued Customer:
Thank you for taking the time to share your feedback! We truly appreciate your loyalty.
Sincerely,
I was very happy with the prices and able to get 2 pairs of glasses for the cost of 1 at my local optometrist however 1 pair of the MK frames were stretched out and I had to go get them adjusted. They said it was probably from applying heat to put in the lenses. The other pair (AX glasses) took 11 days from order to delivery but fit well. Overall, I would still order again and recommended!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for your review! We love hearing from you, and we're glad to hear that your prescription order turned out to be great. We are looking forward in continue doing business with you again in the future.
Sincerely,