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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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I've used ez contacts because they have great products. And they do top notch makers.
What need to improve is their quality control. This is my first time so for all I know they may be really good with other products my progressives were off.
I wish they didn't ask me to do a survey or try to make up the difference with discount or something that recouped the time for me.
Thank you for makings shopping so much easier. I was very happy with the product and shipping. The user experience on the site was easy and without any frustration.
Dear Valued Customer:
Thank you for giving your 5 star rating. We strive for 100% customer satisfaction, so thank you for letting us know how we're doing.
Sincerely,
The customer service literally just cursed me out on the phone and my glasses took 3 weeks to come in. The wait was insanely long. The lens did not have the anti reflective coating I had asked and paid extra for. I did not call back because I was scared of getting cursed on again.
Glasses are great quality and pricing, EZConcatcts offers great products with great prices, have purchased products in the past from them and will continue too
Dear Valued Customer:
We appreciate your feedback! We're very much complimented to hear about your great experience. We are looking forward to keep you impressed on all your future orders.
Sincerely,
The product and the service were great. And the prices were much better than the stores. I would gladly buy again and refer friends
Dear Valued Customer:
Thank you for sharing your perfect rating. We put our efforts for 100% customer satisfaction. Thank you for recognizing that in your review.
Sincerely,
Everything was easy except that nose ratio thing lol... but customer service was fast and ordering was easy... FAST DELIVERY ALSO!
I ordered my glasses over a week ago and they haven't even shipped yet(I didn't get prescription lenses). I have received no email regarding my order and no one has answered on my emails. Apparently, this company has a bad habit of delaying the orders, as many other customers have pointed out already, but whats even is worse is the fact that they don't even bother contacting you about shipment delays (or anything else for that matter). Also its very sad that they respond faster here than they do on the actual customer service emails.
Great customer service, My glasses are perfect thank you! They look amazing! I would for sure order from this company again!
Dear Valued Customer:
We appreciate your feedback! We're glad to hear that you're completely satisfied with your new purchase. We hope to impress you on all your future orders.
Sincerely,
Priced glasses at local stores and found the identical ones at EZContacts for a lot less. Ordering was simple (had all the info from a prescription from the eye doctor) glasses arrived in less than two weeks. Fit and quality were perfect. Will order from here again.
I love my new glasses. So, ultimately I'm happy with the purchase price and quality. However, the website describes a shipping and processing time that is much shorter than it really was.
Dear Valued Customer:
We love hearing from you! We're glad to hear that you're satisfied with your new purchase. Please note that prescription orders may take a few days for processing. Your order has been shipped via Priority Mail once completed.
Sincerely,
I ordered a pair of glasses from ezcontacts and my confirmation email said they would arrive in 5-7 business days. Two full weeks later I still have not received my glasses. Their live chat costumer service was extremely unhelpful and it took 25-30 minutes to get a reply. I definitely would not recommend using this site. If I could give it 0 stars I would.
I'm very pleased with the prescription glasses and frames I ordered from EZContacts. You just need to plan ahead. Even though the website states they will be delivered within 15 days, the true delivery time is between 6-8 weeks.
I ordered my glasses through EZContacts after researching for best prices on a pair of Prada frames. The price / quality of the glasses are definitely great, I'm really pleased with the purchase overall. However, there was no communication on when the glasses would actually ship out or an estimated arrival date when I placed the order. Ended up taking about 2 weeks to ship, which is a long time to wait especially if you don't hear from them at all in the meantime. Would suggest that EZContacts be more diligent about this to the customers, but otherwise I would recommend for their quality and price.
IT TOOK FOREVER TO RECEIVE PURCHASE. WHEN IT CAME IN, IT WASNT EVEN WHAT I ORDERED. I WILL BE REACHING OUT TO EZ CONTACTS SOON.
Dear Valued Customer:
Thank you for your review! We are bothered to hear that you're not completely satisfied with your order. A customer service agent will contact you directly to further address your concerns.
Sincerely,
Bought a pair of glasses as a gift only to find out two days later that they were out of stock for 4-6 weeks. No discount was applied for the inconvenience. Disappointing. Will not order from here again.
Dear Valued Customer:
Thank you for your review! We have lots of items in our inventory. In case there's any availability issue, and email is sent within 24-48 hours. We apologize that your order got delayed, for we hope to avoid this in the future.
Sincerely,
Great... but the pair I got was too small. When I went to exchange they were out of stock. Disappointed.
I originally emailed the customer service to see what they could do and never got a response. I had to call.
Ordered June 25. Site states orders should be completed/shipped in 5-10 days. Followed up on day 10 when order still said processing. Advised order would ship July 7. Order didn't ship until July 14.
Would have been fine with the wait if the vendor had been more honest with the time they needed to build and ship the product for these glasses were badly needed for someone with poor eyesight.
The product itself was great though. Service was the only reason for lost points in this review. I would order again but with the expectation that everything takes a month to fulfill.
Dear Valued Customer:
We love hearing from you! Thank you for letting us know how we are doing. Please note that prescription orders may take a few days for processing. We take quality and perfection to the next level and we inspect all orders prior to shipping to insure accuracy. We're glad to hear that your order has arrived intact, and that everything turned out to be ok.
Sincerely,
Both pairs I ordered are very nice and I feel like they did a great job with my children's +7 rx lenses, but three weeks and 7 weeks was a long time to wait.
Dear Valued Customer:
Thank you for taking the time to share your feedback! We are very much complimented to hear that you're happy with our quality product. Please note that there is a processing time on all prescription orders that varies per rx. With great attention to detail, we inspect each order prior to shipping to insure accuracy and perfection.
Sincerely,
Glasses were late with no communication. Lenses were terrible. I'm done with them. Then they want me to give them a good score when the frames finally arrive. Horrible
Dear Valued Customer:
We appreciate your feedback! We like to hear when things aren't right so we can know how to improve. All our prescription lenses go through inspection prior to shipping, we apologize to hear that you're not pleased with the quality. A customer service agent will contact you directly for a final resolution.
Sincerely,
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for sharing your feedback! Please be advised that all our products go through inspection prior to shipping. We apologize to hear that you're not completely satisfied with your order. We will contact you directly for a final resolution.
Sincerely,