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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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Ordered a pair of frames and contacts. Great prices, delivered in timely fashion, great packaging, loved the additional perks (glasses cleaning cloth, etc). Thank you!
I ordered a pair of rx sunglasses and a few days later I was contacted and told my order couldn't be fulfilled because the frame I chose wasn't rx compatible. My question is how was I allowed to submit a order of a frame that wasn't compatible? So I then select another frame which is about double the price, you would've thought this alternative selection would be expedited because of my inconvenience, but no I still haven't received my order
I would be giving a great review but my glasses took much longer than I expected. It took 3 phone calls before they eventually shipped and on my 3rd call I never recieved a return call letting me know what the status was. The glasses themselves are exactly what I hoped for. Not sure I will ever order from this site again to be honest. Hopefully this review will cause some kind of change in order updates.
Dear Valued Customer:
Thank you for taking the time to share your feedback! We're sorry that your order has exceeded our normal processing time. We were having some unforeseen delays at our lab, but we are working on fixing it. We hope to have your future orders processed more efficiently.
Sincerely,
It took way too long for my glasses to arrive. It took a month and I needed them urgently but the faster shipping was too expensive.
Dear Valued Customer:
We appreciate your feedback! Please be advised that we keep lots of items in our stock. In case there's any availability issue, an email is sent within 24-48 hours. We're sorry that yours was overlooked. Your order has been shipped via Priority Mail as soon as it came into stock.
Sincerely,
EZ contacts customer is is horrendous. My product was incorrect when it shipped to me. The glasses did not transition while in my possession, but miraculously they transitioned when you all got the back. I got charged a restocking fee for something I did not receive. I will never do business with this company again.
Dear Valued Customer:
We apologize to hear that you're not completely satisfied with your purchase. We will contact you directly for a final resolution.
Sincerely,
The customer service at EZ contacts is five star. Eddie worked very hard for us, to get the RX and get them finished and out to us. My husband loves his new glasses. EZ contacts is our go to optical retailer.
Dear Valued Customer:
Thank you for sharing your feedback! We're excited to hear that your prescription order has arrived intact. We are looking forward to impress you on all your future orders.
Sincerely,
After writing this review, I was contacted by Mary from customer support. She asked me about the experience, and offered me a solution (they apparently had the glasses I needed in a store up in New York so they had them delivered to my address next day). As I look back on this experience, it's frustrating that it came to this point for something so simple to happen. However, I can't deny that I am very thankful for EZContacts making ammends and solving this issue. At the end of the day, that's what good customer service is about. After this experience, I would consider buying from them again IF I didn't need my order on a specific date.
This has single-handedly been the worst customer service experience of my life. I have been working in customer service for 10 years and have NEVER written a poor review for anything. However, I sincerely don't want anyone to ever have the experience I had.
I placed my order June 18th (a pair of sunglasses as a surprise for my fiance's birthday). I was originally told it would come in between 5-7 business days (her birthday is July 6th). On June 19th I got a message that my order would be delayed "15 or more business days". First off, how the heck did you not know that from the get go and have me order with a 5-7 day expectation... Regardless, I emailed EzContacts asking more details and was given no help "we don't know exactly when the glasses will be shipped" (no solution, no discount, no offer to cancel the order, etc.).
Fast forward to July 9th (almost an entire month later). EzContacts reaches out and asks me if I have received my order. No I have not (also had to get my fiance a different gift). They told me they'd get back to me in 24 hours with a response. It took them a week and a half (July 18th) to respond and send me the SAME EXACT EMAIL they originially sent about my order being "back ordered and will be 15 or more business days to ship" (notice... SHIP... Not even delivered...). Regardless, when I called they told me I could cancel my order... Over a MONTH later? No discount, no rushed order, no solution. I had to literally ask them to cancel the order. Overall, it sucked. Just don't ever order anything from here. If something goes wrong, you SOL. Feel free to contact me if you're worried about buying from them. Don't waste your time.
- Josh Cade
[email protected]
Waiting 10 months for a pair of glasses, absurd. Nothing ever ever goes right. They brought on CSRs, which is an improvement.
Hands down cheapest place I found for eyeglasses that are brand name frames. Lenses could be higher quality (although I did get the cheapest available) and it took a whole month to get them. Overall pretty satisfied though.
Ordered on July 2nd. It is July 24th and order still says processing. Sent one email. No reply within 24 hours as stated. Sent second email, they said it was in their lab. That was more than a week ago. Still processing.
We ordered my son's eyeglasses from EZContacts.com. While he says he loves them, I am not too pleased with them. My son only has issues with his left eye. The left lens in these glasses is SO thick! I can't imagine how much thicker it would be if I did not choose the median option of polycarbonate lenses that are supposedly 30% thinner than regular lenses?! This is strange to me because his old glasses that we purchased through the eye doctor have the cheaper plastic CR-39 lenses and the left lens is MUCH thinner! I would assume that when I chose the polycarbonate (30% thinner) option, they would have looked better or at least similar to the lenses in his original eyeglasses. It's very disappointing for the amount of money that we spent. Also, I noticed a slit or cut in the nosepad on the right side and the lenses don't seem to "transition" as well as his old eyeglasses. I was excited at first when we found your website. My son tried on these same frames at his eye doctor's office, but the price there was a little more. That's when I researched online and found the frames on their site for slightly less. I don't know that we would order from them again or recommend to anyone.
I followed up on my order after a couple weeks and was told it was on back order and out of stock. A couple weeks after that I got a message my glasses shipped but they did actually ship till a few days later.
Dear Valued Customer:
Thank you for sharing your feedback! We apologize to hear that your order has been placed on a manufacturer's backorder. We shipped your order via Priority Mail as soon as it came into stock. We sure hope that your order has arrived intact and that everything turned out to be ok.
Sincerely,
I was able to get my glasses at an awesome price! The website is straightforward and easy to use. They have great variations of styles and brands. Highly recommend!
Dear Valued Customer:
Thank you for sharing your feedback! We are looking forward in continuing with our great services with pride and pleasure.
Sincerely,
After 20+ days of waiting for the glass arrival, I finally had my glass. However, after 1 week of wearing, the lenses fell of the frame. Took to the local lensecraft store to see if they can tight it better. I was told the lenses was under cut and need to replace it. Please take care of this. Thank you.
Dear Valued Customer:
Thank you for writing your review! We apologize to hear about your experience. We will contact you directly to have the issue resolved right away.
Sincerely,
Took THREE weeks to get my glasses. Great glasses and lenses but so disappointed that every contact I had with customer service they said "shipping in 3-5 days."
Dear Valued Customer;
We appreciate your feedback! We apologize about the unexpected delay to your order. Please be advised that there is a processing time on all prescription orders, which may vary per rx. We take quality and perfection to the next level and all orders go through our quality control prior to shipping.
Sincerely,
Loved the selection and the prices. First time ordering frames with prescription and the process was easy! Glasses look and see great!
Dear Valued Customer:
Thank you for your wonderful review! We are very much complimented to hear about your great experience.
We are looking forward in continue doing business with you again in the future.
Sincerely,
The process of getting my glasses was very easy. They arrived like the company said they would and in the condition they said they would be. I will definitely be recommending this company to everyone I know.
Glasses are perfect. Thought it was going to be a little scetchy with the entering my prescription and having it turn out okay. But sure enough they're perfect. The packaging, the lens cleaner, the cloths that came with it, they even put the display lenses in the box.
Dear Valued Customer:
We appreciate your feedback! We love hearing when things are done right, so we can continue with our great service with pride and pleasure.
Sincerely,
It took over four months to receive my order. They never reached out to me, to inform me or update me about my order.
Dear Valued Customer:
Thank you for your feedback! We are so sorry about the unexpected delay to your order. In case there's any availability issue, an email is sent within 24 hours. We're sorry that yours has been overlooked. We hope that your order has arrived intact and that everything turned out to be ok.
Sincerely,
It's good quality and affordable. It came in 10 days after I placed the order. I didn't get an update of the progress of the order for 7 days and base on some reviews I read said that their orders didn't come on time so I expected it will probably take a month before I get it. But 10 days is not bad at all for the price and quality. I would recommend it to a friend and will definitely will get one again.
Dear Valued Customer:
Thank you for sharing your feedback. Please be advised that prescription orders may take a few days for processing. We're glad to hear that you are satisfied with your purchase.
We are looking forward in continue doing business with you again in the future.
Sincerely,
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for your kind review! Thank you for letting you us know that your order has arrived promptly and intact.
We appreciate your loyalty.