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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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It took a whole month to get prescription glasses. I contacted the department they have terrible customer service cause they didn't care. The site states ships out 2-3 days and that the item is in stock. What they need to say is that it may have to ship from the supplier, then we put prescription in which takes 5-7 days then ships in 5-7 days. The horrible part was I got PayPal involved and they hustled then a tad bit but they sent me someone elses shipping info and told me my item was shipped. Sucks then the offered me 3 -5 day shipping wow that was something never again will I purchase prescription from them... Beware
It took almost 3 weeks for me the get my glasses. They advertise 3-5 days I believe and that's bull****. I found the same glasses on another website and they said they price match, never got a response from them. I will never order from them again. Even if they offer me free glasses I wouldn't take them.
Lied to repeatedly. Cheated out of money. Inconvenienced constantly. I hate this company. They cheated out of money with their policies even though they sent defective glasses.
Update: They stated they would respond to me to address my issue. I have received no communication from them. Do not trust this company.
I bought the glasses thinking it was there and it wasn't. They didn't even warn me or tell me afterwards.
Concerned about contacts not being shipped and provided a tracking number asap! I had contacted customer service earlier waited on hold and weren't as helpful as Kylie Grams.
I have problem with one of my frame and lenses. I called and email couple of different associate to initiate return but no response from any one of them.
Dear Valued Customer:
Thank you for your feedback! We apologize to hear that you're not completely satisfied with your order. We will reach out to you directly with the appropriate return / exchange instructions.
Sincerely,
John Miller was very representative who helped me. He was very helpful. He provided the tracking number and replied in a timely manner
Dear Valued Customer:
Thank you for your perfect! We love hearing from you so we can continue with our great services with pride and pleasure.
Sincerely,
Daryl Grimes helped with all my questions. I needed to check on the inventory of a specific pair of glasses.
I wanted to purchase replacement sunglasses and signed up with my email for a 10% coupon, but didn't receive the email with the promo code before wanting to place my order & I accidentally applied a smaller 5% coupon. John told me I could apply the additional % off after placing my order & Daryl took care of applying the 5% adjustment manually afterwards. I'm awaiting Daryl's email confirmation of the adjustment, but expect it to be taken care of today. I appreciate their assistance!
Very helpful in allowing me to cancel my order for personal reasons. Greatly appreciate the high level of customer service and understanding
Both times I found the company to be very client friendly. They were very easy to contact and took me through the 1st ordering process step by step. Previously, I had only received contacts through my Dr's office. I spoke to Daryl Grimes on both occasions and he was very helpful. He was able to quickly check on my prescription to make sure it was current. Also, prices are great! I highly recommend this company and CS staff.
Delivery was 3-4 weeks. But I am happy with the glasses I got. My review would have been higher had I known the real delivery time when I ordered as opposed to sending 2 emails and calling to inquire.
It was so stinking ez. They've made itbaobeaz and simple. I can't imagine going anywhere else. Thanks guys
I've got my prescription wrong twice have not received my hard case asked multiple times for it and just want my money back
I have been waiting weeks for my glasses. When I first ordered my glasses they told me it would arrive in 5-7 business days. A week after ordering, they told me they were on backorder until September 10 (I'm traveling overseas for a year and leaving in a week). A day after, they said to order a different color. Then they get back to me the next day that they made a mistake. 2 weeks later still no glasses. I call up (45 min wait) and they tell me lab will ship out today. When I asked if they shipped they did not answer. Extremely unprofessional. This company deserve 0 stars if it was an option.
I was going to fill out the Rx information for the site to contact my doctor, but I accidentally clicked out of it. I went into the chat and talked with Daryl Grimes. He was very helpful in solving the problem. He read my question and we got straight to business. I gave him the info he needed and that was it, short and sweet. He did a good job
I made a selection but didn't find my chat particularly helpful to that decision. I'm hopeful that I made the right choice but do not feel confident after communication. Also, I was offered a code for 5% off... I get better codes than that in my junk email which I am using on this transaction.
Took almost 3 weeks to finally get my Prescription sunglasses. They ended up ok. The lens are significantly different from the color match I requested though, and they are a VERY VERY light tint, to the point I can wear them indoors. Not thinking they are going to do very well on a full sunny day.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
We appreciate your feedback! We apologize to hear that you're not completely satisfied with your order. We will reach out to you directly for a final resolution.
Sincerely,