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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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Rex was so extremely helpful! His guidance, understanding and patience on what could have been a disastrous order was incredible. Definitely to notch customer service.
Customer service is very good and Rex was very quick to reply to my emails. I wish I'd had known toric lenses cannot be rush ordered prior to ordering but happy they cancelled the extra shipping costs. I will order again.
I loved my new frame glasses but the lenses seem to be sticking out a bit. Im not sure if its because of the frame. Also one of the sides is not aligned well (i would have to send pictures to show exactly what Im talking about). They dont seem to be well done.
It was a prompt response by Mr. Galvin Fein on my query regarding the delivery estimate of the sunglasses I ordered. Appreciate his help.
Expect your contacts about 2-3 weeks after ordering them. I ordered mine, received no information. After a week I called and they said they had to order them from some central distribution center. My contacts had not even been shipped yet and it will still be at least another week. Who knows if they will ever arrive. I'm out of contacts so I have to go to a local store to buy contacts anyway.
Super nice people. Great customer service. Glasses are perfect! I would highly recommend using EZcontacts. I ordered Dolce and Gabbana's for a great price. I got prescription lenses with all the perks and they are amazingly clear and easy to clean.
Took them a week to ship out an order for four boxes of contacts. They claim they were out of stock and were shipped from the manufacturer. This was not evident on the web site. No email explanation was given.
Order shipped two weeks ago by UPS-Surepost (that's where USPS actually delivers the package to me). It was so "sure" that they delivered to the wrong post office. And then four days ago it stopped being tracked or scanned. It just disappeared.
And EZContacts promised to call me back after investigating. That was 6 hours ago. I just called them again and was told that the investigation would take several days. I'm very tempted to simply dispute the order with my credit card company.
Asking for a supervisor to call me, and they say that takes 24-48 hours. So basically this is not a real company. They don't have anything on hand, and don't know how to handle problems.
Just don't.
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Update. After I wrote this, the lenses appeared in my mailbox. They had been ordered the day before and sent out overnight. But the woman handling my issue had no idea who had done this or when. So they have some serious internal communication issues.
Raised from 1 to 2 stars as a result. There may be another box appearing, but I'm not betting on it, knowing the post office.
Galvin Fein was doing so great with my service. Plus live chat was my prefect need as video relay service smetimes get a slow service. I appreciated it
Great! Wish it was a little faster to get to me but definitely worth the wait so I can't really complain and would recommend to others for sure!
I ordered a pair of glasses & it took them over a month to send them to me. When they finally arrived they were damaged and the incorrect glasses were sent to me.
Dear Valued Customer:
Thank you for your feedback. We truly apologize to hear about your order experience. A customer service agent will contact you directly to further address your concerns.
Sincerely,
I love my glasses and the price was awesome! I dont usually write reviews but this one was worth it
I ordered glasses for my husband 3 weeks ago and still havent received them. Evertytome I call nobody can tell me what is going on. Then if you ask to speak to a supervisor none is available. How is there no one around to supervise these workers. On top of that you can never get to speak with someone who knows whats going on.
Dear Valued Customer:
Thank you for your review. We apologize to hear about the unexpected delay to your order. Your shipping method has been upgraded in your order. A customer service agent will contact you directly to further address your concerns.
Sincerely,
I love my glasses! Awesome deal! And great selection. But i wish processing time and shipping could have been better. Otherwise they were good.
I received very Excellent prompt, polite, and professional service from associate Daryl grimes. I would use this company again because they have wonderful customer service and prices
I love everything about EZcontacts. From the great prices, to the ease of compleating your order and most definitely the tracking and accuracy of recieving your package!
The price was great and the product was good too. However the frame arrived damaged, it should have been caught by quality control before it was shipped. I was not impressed with the communication of my order status. It took a while for the glasses to ship. I return the glasses for an exchange and it has been over a week now with no update.
Dear Valued Customer:
Thank you for your review! We apologize to hear that you have received a defective item. All our products go through inspection prior to shipping, we are sorry that yours slipped through our quality control. We will reach out to you directly for a final resolution.
Sincerely,
Took about 2.5 weeks to arrive from the day I ordered but I did regular shipping. I called on a Friday and I think they were closed so I'm guessing business days are m-thu.
My glasses arrived over a month after I placed my order, which would have been completely fine, except I received no communication from this company after my order confirmation email. I reached out to customer service multiple times asking for an update and was told that they could not give me an estimate on when my glasses would be shipped. Its unacceptable not to communicate with your customer regarding the status of their order, especially since contacts and glasses are necessary and time sensitive items for most people. I shouldnt have had to reach out to customer service to gain assurance that my order was in progress.
Dear Valued Customer:
Thank you for your review. We apologize to hear about your order experience. A customer service agent will contact you directly to further address your concerns.
Sincerely,
Bad costumer service also we received a defective frame and the option for that will be sending the defective frames back so well be without glasses for another 2 weeks or pay for another frame and send the defective one back so we can get our refund well i guess we have to keep the defective frame since we dont have the money to pay upfront. Bad service
Dear Valued Customer:
Thank you for your review. We truly apologize to hear you received a defective pair. All frames come directly from the manufacturer. A customer service agent will contact you directly for a final resolution.
Sincerely,
I placed an order and when the expected delivery date was pushed back almost a month, I called and spoke with customer service. The man I spoke with told me he would check on the status and get back to me that same day. He never did. On the positive side, my glasses shipped a few days later, so I was able to get them in about 3 weeks. It was much longer than originally promised and expected, but the price was good.
Dear Valued Customer:
Thank you for your review. We apologize about the unexpected extended delay to your order. A customer service agent will contact you directly to further address your concerns.
Sincerely,
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for your review. We apologize to hear about your order experience, but were happy that you've already received your contacts.
Sincerely,