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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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I placed an order first week of January. Called them to verify ETA which was 2 weeks. The order has been in "PROCESSING" status for over 2 weeks and its been over a month now and the status have not changed and they keep saying it will go out any time now and nothing. I will not recommend this company. Hopefully their frames are not fake like other reviews I have found. Stay away, price is not worth the wait or lack of response from their customer service team.
I absolutely love my Dita eyeglasses and cant believe how quickly they arrived. Thank you thank you thank you!
Recommend EZContacts for eyeglasses. It was easier than I thought it would be. They had the exact frames available that I couldn't find anywhere else and at the best price.
I contacted customer service twice, and both times had my issue resolved to my satisfaction in a very rapid time frame. The representative named Rex was alway gracious and helpful with my issues. I will definitely purchase from your website again.
Dear Valued Customer:
Thank you for your great review! We're so glad to hear that our customer service team has been helpful. We are looking forward in keeping you impressed on all your future orders.
Sincerely,
EZContacts you deserve a rating higher than 5. I am extremely satisfied with my overall experience and final product. I am obsessed with my new Versace reader glasses. My order followed with a phone call to approved my prescription. Everything was packed very carefully and professionally presented. They even added their own cleaning clothe and a repair kit. Need to say more? I will keep ordering with you again and again. I had a better experience placing the order online than when I went to a local store. Did I say this was my first time ordering with EZContacts? And it wont be the last.
The customer service department is terrible. I could not get my questions answered when I asked about the cost of the glasses I wished to purchase. When I asked to speak to a supervisor they would not get a supervisor for me to speak to. My prescription was in accurate! My experience was a total disaster. I had request a refund for the two pair glasses I purchased.
Dear Valued Customer:
Thank you for your review. We are sorry to hear that you weren't satisfied with your order. We hope to assist you more effectively in the near future.
Sincerely,
The ordering process is very easy and customer service was readily available. A little slow in receiving my glasses but overall a good experience.
Incorrect prescription, no correspondence on receipt of pair to switch out lenses, delivery was way too long. Will not use this vendor again.
Dear Valued Customer:
Thank you for your feedback. We apologize to hear about your order expereince. A customer service agent will contact you directly to further address your concerns.
Sincerely,
It took a little longer than expected to receive my glasses but they are great no issues other that!
My glasses and prescription are perfect! My only complaint is the amount of time it took to receive the order. I understand sometimes things become out of stock. However, I wish they would have taken the initiative to let me know what was happening instead of me having to make several follow-up calls to find out what was happening. The agents were nice so it wasnt a complete pain. I would order with them again.
Good overall experience. 1 month to get after ordering but exactly what i wanted for less then anyone eles.
Exceptionally long wait, no proactive feedback, no phone contact, no stock availability information prior to paying. Very Very slow service and shipping
Dear Valued Customer:
Thank you for your review. We apologize to hear about your order experience. A customer service agent will contact you directly to further address your concerns
Sincerely,
I just love my new glasses!
They are perfect!
If I were to buy them from a optical store they would have been triple the price..
Have been going back and forth with this company for the past three weeks for a pair of glasses. Went to Sears this past Sunday and had the same exact pair of glasses in my hand on Wednesday morning. And it was BOGO.
Dear Valued Customer:
Thank you for your feedback. We apologize about the unusual delay to your order. A customer service agent will contact you directly to further address your concerns.
Sincerely,
I was a little hesitant at first ordering contacts online. EZ contacts is a great company. I will not purchase glasses or contacts anywhere else as long as they are in business! Best prices around for name brands! I was very satisfied
Takes forever to receive an item and every time you call is a excuse after excuse to why it's taking so long or why they don't have the frames especially after you already paid your money for it
Dear Valued Customer:
Thank you for your review. We apologize to hear you weren't satisfied with your order. A customer service agent will contact you directly to further address your concerns.
Sincerely,
Took at least 2 weeks for them to arrive. The website makes it sound like they ship in 2-4 days. They did not.
Questions answered promptly, and offered discount. I would definitely recommend to a friend. THank you very much. My review needs to be 100 characters so I am trying to get there.
Asked about status. Upgraded my shipping for a one time courtesy. Quick and fast communication. Worked perfectly on my iPhone.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for your feedback. We apologize to hear about the unusual delay to your order. Your shipping method has been upgraded to Express, so you should receive your order sooner. A customer service agent will contact you directly to further address your concerns.
Sincerely,