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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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They upgraded my shipping for free! And they were helpful through the exchange process after my doctor wrote down the wrong prescription.
What I ordered is what was delivered. Shipping took a little longer than expected. But overall I was happy with my experience.
Hi,
I have been trying to get through on phone and have sent a couple emails. My package was reurned because the zip was one number off. But I havent been able o get a hold of anyone. It was returned to sender. Any help would be appreciated.
I won't use this service again. I ordered three pair of glasses at the same time and they are just now advising me they will come weeks apart. It's unacceptable
Dear Valued Customer:
Thank you for your review. We are sorry a part of your order was an out of stock. A customer service agent will contact you directly to further address your concerns.
Sincerely,
The customer service prepresentayine Rex quickly responded to my issue and refunded my money as requested. Really appreciated the good service and assistance. Thanks
It's hard for me to buy glasses because I have a small face. Chose glasses that were no longer made in the size I ordered. Was informed by customer service and helped me to process a different selection. Love my new glasses.
Rex was v efficient and provided a timely response. I look forward to receiving my sunglasses. Thanks
EZContacts has amazing pricing on some high end frames and their cost to fill prescriptions is very reasonable. It was easy to submit their invoice to my insurance (VSP) and Flex Spending plan to get reimbursed. The only downside is their customer service communication. The frames I chose were backordered and while I now know what to look for on their site, it isn't intuitively obvious. (Perhaps a popup warning customers of long lead times on such items in their cart may be useful?) I would have expected their website to indicate that someone was delayed, but my order just stayed in "processing" status. It required two calls to them before I got the details behind the delay and an accurate ECD.
Despite the poor communication, I would give them business again. The glasses are exactly what I wanted and the quality is good.
I was having many doubts after placing my order and I lived chat with a great representative, Galvin Fein, he cleared all my doubts and offered me a great costumer service. I highly recommend EzContacts. 5/5 rating!
Slightly unsatisfied that the original color I wanted was discontinued by the manufacturer but still listed on the website. The customer service was prompt in changing the order to an available color. The glasses came but the frames torqued that I have to go to a center to heat up the glasses to melt them straight again, a minor inconvenience for getting the frames at a good price.
I was so excited when I found out that I could get my glasses and lenses for $300 cheaper then a store. I ordered them at the end of December and it said 1-2 days to get frame then 2-3 for lenses and 5 max to ship. This gave me plenty of time before I was to go on vacation where I needed my glasses. After a couple of weeks I heard nothing so I called... Long story short, they would not be here in time before vacation so another rep told me they could mail them to my vacation spot. After being on vacation for a week they still hasn't arrived. Long story short, it took me over a month to receive them. I am very happy with them but very dissapointed with the lies from reps and the time it took to get them. Great deal if you're not in a hurry to see.
60 days and still waiting. Poor customer service. I will never order from ezcontacts again. To many online options to deal with that.
The shipping took a little longer than expected but it was overall excellent experience for my prescription glasses
I ordered my glasses over a month ago and they still have yet to arrive. Customer Service is ok but to not be able to update me at all about my order is just ridiculous.
Dear Valued Customer:
Thank you for your review. We apologize to hear about your order experience. A customer service agent will contact you directly to further address your concerns.
Sincerely,
Took some time for my glasses to arrive to the warehouse. Looked little smaller than what I expected but they look nice. The lenses are perfect for my prescription and thin.
No issue with getting contacts at competitive price. My disappointment is with their custom frames getting prescription sunglasses. The frames were so bow legged, at first glance my spouse mad the ew face. The fact this made it into shipping wasted my time and my trust in getting a quality product. Ive oscillated on the efficacy ordering fitted items via the web, this experience was a huge deterrent as no human was available for interaction. Just a form email. Still havent received my refund and its been 3 weeks since the ordeal should have concluded.
They are not honest about the time it takes to ship your glasses. They suck you in with cheap prices but they are dishonest about the time to fullfill and ship the order.
Rex in customer service was awesome! Replied to my email within minutes and resolved my issue. 5 Stars!
Love my frames. I ordered two pairs but had to change my order twice due to the frames being out of stock. Changing the order was very easy but took a bit longer to arrive than expected but it was so worth the wait!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for your review. We apologize to hear that you are having trouble getting in touch with a csr. We will contact you directly to have your address corrected and to further address any concerns.
Sincerely,