EZContactsReviews 6,720

The glasses are good I hated the fact that it took 1 month and 1 day to be exact for me to get my glasses. They should be more clear about that in the description because the site said 7-10 business days and apparently thats how long it takes for the glasses to be sent to the wearhouse or something like that. I was without glasses practically blind for 4 weeks and I was not happy about that. Actually got in a car accident which cost me 600$ to fix my car if anyone cares! Not saying its their fault but I was driving without glasses

I ordered 2 pairs of glasses on January 19,2018. The frames I ordered showed as being in stock. What a lie! My credit card was charged for both pairs immediately. I received my first pair on February 2nd. They were half the price I wouldve paid even with insurance, the frames seem to be authentic, the high index progressive bifocals seem just as ordered. But it I s now February 15 and no word on my second pair, despite being charged for them. I called customer service 3 days ago and was told my glasses were at the lab. I requested that they cancel the order and refund me but was told that it was too late. I am beginning to doubt that I will ever receive them, and this company obviously lies about their inventory and turn-around time. If I dont receive them by next week I will take action through my credit card company.

Although I was pleased with the online instructions regarding how to gather the exact information for a customer's prescription in addition to EZContacts selection of frames, the length of time it took to receive the eyeglasses soured the overall experience. Because this is the year 2018, the age of technology, nothing should take longer than 48-72 hours to arrive at your door once your credit card has been approved for a purchase. It too this company a little over a month to get eye wear to my front door. Unacceptable.

I order 3 times form them
1. Order got there a month and half late.
2. They didn't have the color I wanted so they decided I would want another color so just changed it on their own this also got there 4 weeks late.
3. My wife ordered something in early November we still waiting for it!

Simple words "STAY AWAY! IT'S A SCAM"

Hi!

I'm writing about my order, #*******, and my dissatisfaction with the way it was handled.

I placed the order in early December, and did not receive the glasses until late January. I understand your company has backlogs sometimes with frames, but in your guarantee of quality service, you guarantee that if a product is out of stock, the customer will be informed within 24-48 hours.
"When a product is not in stock, we will contact you within 24 hours and will offer to either refund your money or provide you with a replacement product."

I was not informed of this fact, or offered a refund or replacement, and contacted customer service six times for clarity, with no mention of the product being out of stock. I was only informed by your company that the frames were out of stock after I attempted to place an order with another company, who informed me of the state of the frames, which I then asked about through ezcontacts customer service. The fact that I had to research this information for myself, and go so far as to place another order of the same product from someone else, is unacceptable.

I enjoy the frames, now that I finally have them, and would consider ordering from you again if we can resolve this matter. If your company had informed me within 24-48 hours as you promises to do that the frames were backordered, I could have changed my order to purchase a different set of frames. Instead, I waited for over a month for the frames to ship, checking the website every day, with zero information or updates from customer service.

I would truly appreciate it if you could refund me, in partial or in full, for the inconvenience and more seriously, the breach of terms.

Thank you,
Meg Tazelaar

Hi,

I ordered sunglasses on February 06 for my Fiance for Valentines Day. Immediately, the money was withdrawn from my account (123.00) and the shipping said 5-7 business days. I went to check on the status of my order on February 12 and it said "order processing" so I wrote an email that evening and said to cancel my order if it had not been shipped as I would need to go to the mall and purchase a Valentines Day gift since it would not be here in time. CONVENIENTLY, the next day my order "shipped" and they could not cancel my order for me (I called at 9:00 on my way to work and the email "your item has been shipped" came in my inbox at 10:45... long after I asked to cancel it.) and they said they could do nothing for me, I have to wait another 5-7 business days to RETURN it, then wait for them to receive my item and finally get a refund. Never in my life have I had a company TAKE MY MONEY for an item that was "not in stock" and wait two weeks to ship it out. They should have informed me that the item was not in stock and I would be waiting MUCH LONGER than the "5-7" business days they initially told me.