EZContactsReviews 6,720

Made 2 orders about a month apart totaling 5 different frames. EACH ONE was emailed that it was back ordered. I asked for them to cancel my first order because it was taking too long and they cancelled the wrong order. So, I called and they informed me that my more recent order was completely discontinued by the manufacturer(s)! Other colors were available, but not the colors I chose. I will never offer them my business ever again... not that they got any because their website inventory is completely wrong. If I could give them 0 stars, I would.

Ordered a pair of sunglasses, They did not arrive, Contacted Customer service through Chat, agent told me they had become back ordered once i placed the order ( no warning was given). She stated she would expedite the shipping, when they finally shipped they were NOT expedited. Called customer service only to speak to a women who clearly didn't have her coffee this morning, Very rude. Told me it was not there fault and she would send me a return label to send the glasses back since i was unhappy! - Still sitting with no glasses - Wouldn't recommend this company to anyone!

When I ordered my new single vision glasses I failed to ask how long it would take. Well, it took longer than 21 days. And it seemed that maybe too much time was spent by them sending the order to the people who manufacture.
I absolutely love my glasses. They came with a few extra goodies too!
I paid $69 and that was $200 less than a shop would have charged for these Armani's. I think I may order sunglasses now. How can I go wrong?

The glasses took about two months to receive and I got conflicting answers when I would email inquiries about the ETA. My suggestion is if you want information about your glasses call the company. The emails I received were Preposterous everything from referring to me by a different customer's name, to responding 10 days later to sending conflicting responses. It was very frustrating and no updates ever came on their own without me first inquiring. The end result was a two-month wait for a pair of glasses that, thankfully, was the correct prescription. But I was anxious throughout the process due to the poor communication.

Well first thing is first. I really did like my glasses and specially loved that they came with products to care for them. However, I am extremely dissatisfied with the fact that it took almost 2 months just for the order to process! After a month of not receiving anything I decided to get in contact and even that took longer than claimed! I selected regular shipping since I wasnt in a rush. When I received the email telling me that I would have to wait longer for my order to be ready I became a little worried. The email stated 24 Jan - 14 Feb. If i ordered my glasses December 30th and was told theyd be ready in 11 days... Well Feb 6 rolled around and still no glasses. I emailed, response time stated, 24 hours. Response received, Feb 9! Thats over 48 hours later! And even then! When the 15 of Feb came and I checked the status of my order it still stated processing. Very disappointing. When I finally received the shipping email it stated that I had received a $10 discount but checked my bank account and had been charged the full amount. However, when I finally received my glasses on Feb 26, ALMOST 2 WEEKS AFTER I was told theyd be ready, and basically 2 MONTHS AFTER placing my order, I was pleased with the quality. Definitely not worth the 2 month wait, but pleased with the quality of my product. Would I order from here again? I would give it a second chance yes. Did I like my first experience? Very, very, little. Customer service response time was horrible, extremely late package delivery, and where are my $10?