EZContactsReviews 6,720

I ordered a pair of glasses and contacts and after a week it still said processing I called they gave me the oh we had to get it shipped from our warehouse I told them I wanted shipping information within 24hrs after seeing all of the bad reviews then I got a email with tracking saying my order will be here tomorrow I checked with ups and they said to call ezcontacts because all they did was print a label that they aren't in possession of my packages I'm disputing the charges with my bank I've been lied to 3 times that's bad business I'm going back to web eye care

I ordered my glasses on November 24th was told I would not receive them until the second week of January due to them having to be shipped from over seas. Called January 10th and now they're telling me the first week of February. TERRIBLE BUSINESS do not post an item on your website for someone to buy if you dont have the product or can't get it within the shipping speed you tell your customer. Spend a couple extra bucks and go to sunglasses hut

I've been waiting and waiting. Then got an email without any number to call them and it states that my prescription was not approved. I called customer service where I was caller 47 and waiting on the phone for three hours to find out they were closed. Then called the next day and I am caller 29 where I wait and finally after three hours holding I talk to someone who says it was a computer glitch and she manually fixed my prescription and I will get an email once the item is sent. 5 days later nothing. I normally order from Lens.com but EZContacts had a great price. Not worth the problems to save 20. I'm calling them now to stop the transaction and order through Lens.com. They already charged my card and Lens doesn't charge until the item is sent. I hope I get my money back. I'm mad and I can't see.

I placed an order on November 25, did not receive until January 3. Package was damaged and disgusting. I never even opened the package. It smells of mold. Contacted customer service and they want me to pay to send the package back so they can replace. Seriously, would anyone put contacts in your eyes that came from a package like this? Takes forever to get a response from customer service. It's as if they can't see the problem with the package. No resolution as of yet. Better of just disputing the charge and never ordering again.

I keep going back because the prices are better than other places, but I'm coming to the conclusion that I'd rather spend an extra $20 than have to spend two weeks and multiple contacts with Customer Service before I even receive a shipping confirmation that my order has shipped. This is the third time I've ordered contacts that will be shipped "within 1-2 business days," according to the website, and it's now been 7 days without shipment. (To be fair, that's only FIVE business days.) I don't even think I'd be so annoyed if they were just HONEST. Don't say "Orders placed before 2 PM will be processed that same day," and then not 'process' them for a week. And then when I check with you after 10 days to find out what the deal is, don't reply, "Oh, it looks like your items have already been shipped and here is the tracking number!" like you didn't JUST hurry up and print the label once you realized you messed up and forgot to process an order. I'm not stupid and I can see from the tracking info the exact time that you printed my label (half an hour before you replied to my email). And I can also see it hasn't "been shipped" if it's still waiting for the carrier to come pick it up. No more chances.

Update several weeks later:
Within 24 hours of posting this review, EZ Contacts found another version on a different site and then ALSO suddenly found my shipping confirmation information, like magic!:-D It had been created after I posted my reviews, but, you know. Details. They did mention that there had been a delay due to the holidays (over 2 weeks earlier, at that point) but then didn't reply when I mentioned that the website promised they would contact customers within 24 hours if there was going to be a delay.
Anyway, my kid eventually got his contacts, I unsubscribed from the email list, all's well that ends well... and I'll never go back. Who needs that headache.