EZContactsReviews 6,720

So far the process has been easy, I uploaded my prescription a day after ordering and received an email they could not process my order without the prescription, so I immediately added it and contacted Support. They informed me the prescription had been approved and should ship out in 24-48 hours. I am now just reading all the other reviews, so we will see how it goes. I'm kind of nervous now since I didn't read the reviews beforehand!

Ordered sunglasses December 11 th as a gift for my mother. Notified me after Xmas that the glasses are no longer in stock. So I chose a different brand. Not in stock either they gave me a window of Jan 7th till December that they might get them. I called numerous times. I just canceled the order and I'm sure I'll have to keep checking to see if I get refunded. Just ordered from frames direct same glasses no problem ill be getting them in a week. Trust me DO NOT ORDER FROM THIS COMPANY!

OK, so, I have been ordering contacts online for years. Why I decided to try a different company, I just don't know and I am kicking myself for doing it. I compared side by side two different online companies. Price was comparable, why not give EZ Contacts a try... sigh. I ordered my contacts, got my confirmation and waited. No update. No updates for 3 days, 5 days, 7 days, 10 days. I finally email them wondering what the status was. No answer. So I email again, this time I get a response. A response with info that I already knew... still pending. So, I emailed back asking the status from their manufacturer. Get a response, sorry, there was a delay and my order from the manufacturer wouldn't arrive to them for a another 3-4 days. Sigh, ok, I am in it this far I can wait 3-4 more days. 3 days, 4 days, 5 days, I finally email again asking the status, I get a response with a shipping notification... HOORAY, THEY ARE FINALLY COMING. I track my shipment... no update for 2 days, 3 days. UPS is still waiting to receive package. Now I am thinking they just printed a printing label and sent me the notification just to get me off their back. BUT on day 4, I see an update. They are scheduled to get here the next day. FINALLY. The next morning... there is a delay in shipping and I will now not get them for another week. I AM SO MAD. I am mad at myself for switching companies and I am mad at the company for dropping the ball over and over. Maybe this is a fluke thing and I am just an unlucky person that keeps getting picked on.

I have never had this much trouble getting my contacts in the years I have been ordering. I keep wanting to cancel and get my money back but then a glimmer of hope pops up only to let me down. Now I am in so far that I don't even know what to do.

Never have they acknowledged the length it has taken. Never have they offered a refund. Never have they offered a solution.

Never will I ever order from them again... I don't have that kind of time to wait.

UPDATE:
My contacts have been delayed AGAIN. I have requested to cancel my order and refund my money... twice. They finally responded that once I receive my contacts I can contact them and they will give me instructions to return them. UMMM, no!

I purchased glasses in early November and was supposed to receive them 2-3 weeks later, but it is now January and I still have yet to receive them. When purchasing, I was given the wrong delivery time frame and then was not told when there would be significant delays to my order until after the delivery date had passed. When i was finally notified it was because I asked after the delivery date had passed -- they did not reach out to me to let me know. After all this, I still have not received my glasses and have asked for some type of a refund and received no answer. They have responded to my messages but have blatantly ignored my question every time I asked (very similar to talking to a robot. I will not be purchasing glasses through EZ contacts again.