EZContactsReviews 6,720

Called the Sales department and I ordered a pair of Tom Ford Frames with progressive lenses. I ordered the Varilux Comfort with Crizal Sapphire and Transitions Extractive! I paid less than $300 for the lenses! My TOM FORD FT5381 frames only cost me $232.00! That's almost half the price. I only paid $506+ for something that would have cost me maybe close to a thousand dollars!

Yeah I had to wait for the frames to be ordered and lenses to be made but it was definitely worth it!

I can't wait to order my second pair! Definitely buying for the rest of my family!

I always look for items online that can be very useful for my trade. Turns out this site is such an amazing place for purchasing eye wears. Access to authentic products at a very reasonable price is rare to find nowadays. Other sites delivers fast but very poor in quality and prices are unreal, so I don't really mind waiting for my orders even if it takes time to arrive since I know that I saved a lot of bucks and I am getting an authentic product. Cheers XD

I order prescription eye glass on Oct 31 2018.
I got update November 7th.
(E mail attached)
I understand frame was back order It takes time.
But I haven't heard any update since I got first update.

I contacted them 2,3 days after Christmas.
(E mail Attched)

They replied my e mail pretty quick.
Read thire reply below.
Also I attched.

Kenya replied
Dec 30,12:38pm
Hello Takeshi,

Thank you for contacting EZContacts!

This is to inform you that the item is available to order from the manufacturer this coming 01/02/2019. It will take another 5 business for us to get it from the manufacturer before it will be forwarded in the lab for the prescription and quality check.

If you need further assistance, please let me know

Thank you,

Today is January 16th 2019

I have been contacted them several times by E Mail
But I didn't get any response.

I called customer service this morning.

Customer service told me frame is back order it takes 4 to 6 weeks.
I told customer service product gage said 2 to 3 days availability since early this month.

They didn't change product information.
They do not update their website.
I am really sick of this company.

I am going to cancel my order.
I wish they refund my money.

I ordered contacts over 2 weeks ago. There was no update on shipment for 15 days. I received an email after 2 weeks of waiting saying there was a delay and that I should have received my shipment information (I haven't). When I went to check on shipment through my account, it says that my contacts have yet to even be processed! I tried calling them (there are technical difficulties and therefore phone lines don't work). I also tried live chatting and email and there was no response. If you need contacts within a reasonable time limit, do not order from here.

I don't understand why there are so many bad reviews for ezcontacts. I've ordered several pairs of glasses from them and will continue to do so. Yes they take longer than other places but I pay a fraction of the cost so I don't mind the wait. I recently spent $700 on a pair of Vera Wang frames with Crizal Sapphire lenses from a local store. This weekend I ordered Ray Ban glasses with same exact Crizal Sapphire lenses from ezcontacts for $214. If I have to wait a few weeks while saving $500 in the process I'm ok with that. If you want next day service then spend triple the amount down the street from your house. If you want the same quality frames and lenses for a much lower cost then you have to wait a few weeks. On the rare occasions when I did have to contact them customer service was always very pleasant and helpful.

Took my money with no problem for two separate orders. I uploaded both prescriptions at the time of order. Over a week passed and the order still stated "prescription verification order processing". I called and like others was 81st in line so had to wait A LONG TIME and was told both of these common contact lenses were "out of stock" and they would contact their supplier and I would get an email in 48 hours. No email yet. Such a scam! I am contacting my state attorney general, BBB and demanding my money back after reading about all the others that are going through the same thing. Inventory management tells you if you have something in stock and if you should accept payment for an item you don't have! Update - After a month, several LONG phone calls and excuse after excuse along with broken promises, the status never changed. I was always speaking with their customer service located in the Phillapines. They are never accountable or follow through with their promises. They ALWAYS blame their supplier, not lack of inventory management, customer service skills, proper management, etc. it is laughable and sad at the same time. I cancelled both orders and it took another 3-5 days per order to get my money back. NOT ONCE DID THIS COMPANY APOLOGIZE FOR THEIR ACTIONS AND I WAS A REPEAT CUSTOMER. NEVER AGAIN! TIME TO SEND SOME LETTERS SO SOMEONE WILL BE ACCOUNTABLE!

DO NOT order from this company. I placed an order before 2pm EST on a Thursday, and the website said the order would be processed the same day. They apparently did not process it until the following Monday. It would not be a huge deal except for the fact that I paid $35 for 1-day shipping. It is now 5 days later and I still have no package. I called customer service and waited in queue for awhile, as I was the 71st caller in line. When I finally reached someone, she continued to argue with me rather than refunding my money like any good company would have done. They need to correct the information on their website, which is false and misleading, and they need to work on customer service.