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EZContacts

3.4

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EZContacts Reviews Summary

EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.

service
571
value
357
shipping
361
returns
197
quality
290
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Wisconsin
1 review
0 helpful votes
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Pleasantly surprised!
November 24, 2018

Found a frame that I loved but wasn't willing to pay the price. Found the same frames at ezcontacts for half the price. I've always gone to brick & mortar stores for glasses, but this time decided to try ordering them online.
I am beyond thrilled with my purchase!
Arrived ahead of schedule, securely packaged with some nice little a extras: screwdriver, lipstick-size lens cleaning spray, two microfiber cloths and hard case.
The glasses themselves are perfect!
I ordered super-high index/progressive/transition lenses, which are thin, light and attractive.
I will definitely order from ezcontacts again!

Date of experience: November 23, 2018
California
1 review
1 helpful vote
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Easy
November 23, 2018

The glasses was exactly as described and came with a beautiful case. The grey color complimented my darker skin.

Date of experience: November 23, 2018
Mexico
1 review
0 helpful votes
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Not as described
November 23, 2018

Cheap quality dimensions are different too smalla than what what thought would be according to the description

Date of experience: November 23, 2018
Arizona
1 review
1 helpful vote
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Lead times are lies
November 23, 2018

I have placed two orders with EZ contacts, and both times purchased priority shipping only to have my order take literally 4 times longer than anticipated lead times. Customer service stated that my order was "custom", which I find fascinating for 2 boxes of Accu-Vue 2 contacts... Even after wasting my priority dollars once they finally got them on the road the first shipping update was over a week later...? So even once called to attention they couldn't give me the priority shipping I paid for... You can't do that on something like contact lenses where no substitutes are available.

Date of experience: November 23, 2018
Colorado
1 review
0 helpful votes
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I don't have my order
November 23, 2018

I don't have my order and upon calling was told they would email me to let me know when to expect it (my daughter's glasses should have been here 2 days ago). Still no idea when I'm getting what I have already paid for. I'm not at all satisfied!

Date of experience: November 22, 2018
Pennsylvania
1 review
1 helpful vote
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Great experience
November 23, 2018

Very happy with purchase! Frames came with clip on sunglasses which were not in the item description so I was pleasantly surprised. Will definitely do business with again.

Date of experience: November 22, 2018
District of Columbia
1 review
0 helpful votes
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Amazing experience!
November 22, 2018

So pleased with the selection available and the cost! Looked at other sites but they did not have the frames my son wanted. Customer service was awesome!

Date of experience: November 22, 2018
Georgia
1 review
1 helpful vote
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Lacking inventory
November 22, 2018

I ordered a pair of eyeglasses from online only to hear the next day they are out of that style. I then inquired about another style featured online only to hear, again, they are out of that style. Update your website and service!

Date of experience: November 22, 2018
New York
1 review
1 helpful vote
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Good deal
November 22, 2018

My purchase included frames and lenses for a very low price. Other sites were selling the same pair of frames without lenses for 3 to 4 times the price I paid. Great deal!

Date of experience: November 22, 2018
Canada
1 review
1 helpful vote
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Very satisfied
November 22, 2018

Great customer service
Processed order twice by mistake and agent rectified immediately
Speedy delivery with tracking

Date of experience: November 22, 2018
Maine
2 reviews
1 helpful vote
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Mark was extremely helpful. I was getting very frustrated with your web site. Mark answered my questions and made the rest of process easy. Without his help I would have cancelled my order.

Date of experience: November 22, 2018
Illinois
1 review
1 helpful vote
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First timer
November 22, 2018

Great experience! I was not in a rush so it all worked out for me. Thanks so much!

Date of experience: November 22, 2018
Illinois
1 review
1 helpful vote
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Good Purchase
November 22, 2018

Easy process, easy checkout, simple tracking and of course great glasses. I love the new glasses I got.

Date of experience: November 22, 2018
Florida
1 review
1 helpful vote
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Placed an order 1 Nov 2018, As of 26 Nov. Still have not received Product. Sent a email asking for info on Nov 10, and got a short note on Nov 13 saying they were "waiting for product from Manufacturer". Have not heard a thing since. I check web site but it saying " order processing ". Has ordered before with great success contacts..

Date of experience: November 22, 2018
New York
2 reviews
0 helpful votes
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2 weeks no package
November 22, 2018

Ordered glasses about 2 1/2 weeks ago still have not received package no tracking available on package

Date of experience: November 22, 2018
Missouri
1 review
0 helpful votes
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Horrible
November 22, 2018

Took over 3 weeks and 4 phone calls to get my glasses shipped to me and when I received them a lens is marked at the top, i am too frustrated to even call them to deal with it! Contacts are great but I will never order glasses again they sell frames they dont stock and custom service reps are rude and disrespectful.

Date of experience: November 21, 2018
Virginia
1 review
1 helpful vote
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Everything was as advertised.
November 22, 2018

Glasses came as shown and were the right prescription. Transitions worked as they should. Was satisfied with everything

Date of experience: November 21, 2018
Illinois
1 review
1 helpful vote
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Great deal, fast shipping!
November 22, 2018

Ordered Coach glasses for my daughter. They were 299 at LensCrafters. Paid $123 here and that included prescription lenses with anti glare. Paid like $5 extra for shipping a little faster but probably didn't need to. We got them in 4 days!

Date of experience: November 21, 2018
California
1 review
0 helpful votes
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Great glasses overall and experience
November 21, 2018

Glasses and lenses were top notch. Customer service and speed of delivery was very good. I will order again.

Date of experience: November 21, 2018
Washington
1 review
1 helpful vote
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SO Slow
November 21, 2018

Everytime I order from here the shipping is extremely slow (still waiting for a pair I ordered a month ago). In the meantime, there is not communication advising of any delays. The glasses are always great and when you inquire they do get back to you - but the speed is consistently a major let down.

Date of experience: November 21, 2018