EZContactsReviews 6,720

I wore the glasses in Nov 22, and my eyes are suffering ever since. I had their lenses checked at an optical shop, compared to my prescription, and it was so far off. My eyes are burning, stinging, watery, and soo itchy. I have had to sit in the dark and use 3 different eye drops. If they don't improve, I have to make an appt with a specialist. My numbers are first, their's in parentheses:
Right eye: sphere -1.75 (-1.00); cylinder -1.50 (-0.75); axis 010 (106)
Left eye; sphere -1.50 (-0.75); cylinder +0.50 (-1.00) axis 018 (100). The Add was the only correct measurement: 2.75 in each eye. The optometrist hopes I don't have permanent eye damage, as I have the beginning of macular degeneration.
All this from one day of wearing ezcontacts
Pathetic lens labs. I will expect a complete refund and will spread the word: DO NOT ORDER EYEGLASSES FROM EZ CONTACTS.

Very good experience with a couple of little drawbacks. Good selection and price. Price better than store with my insurance.

Tracking order progress could be better. I'd suggest adding glasses found stage, glasses at lab stage and lab completed stage. Now we just see "processing" ANS shipped.

The second problem is no one to fit the glasses to your face. The glasses need adjusting but no one to do that like with an eyeglass store.

Order placed 10/12/18 rec'd confirmation of order but no other correspondence. 10/28 emailed customer service for order status. 10/30 customer service replied they are waiting for product to be sent from manufacturer. 11/06 Customer service advised product is discontinued but different color available. I confirmed ok to change color if available to ship quickly and request shipping ETA. 11/09 Customer service confirmed order change and advise there will be upcharge of $7. 54. 11/12 received shipping notification. 11/15 received shipment with original item ordered, emailed customer service to advise and request refund of $7. 54. 11/22 sent follow up to customer service. Received request from Customer Service to send photograph of item received. Photo sent, no response yet.

Found a frame that I loved but wasn't willing to pay the price. Found the same frames at ezcontacts for half the price. I've always gone to brick & mortar stores for glasses, but this time decided to try ordering them online.
I am beyond thrilled with my purchase!
Arrived ahead of schedule, securely packaged with some nice little a extras: screwdriver, lipstick-size lens cleaning spray, two microfiber cloths and hard case.
The glasses themselves are perfect!
I ordered super-high index/progressive/transition lenses, which are thin, light and attractive.
I will definitely order from ezcontacts again!

I have placed two orders with EZ contacts, and both times purchased priority shipping only to have my order take literally 4 times longer than anticipated lead times. Customer service stated that my order was "custom", which I find fascinating for 2 boxes of Accu-Vue 2 contacts... Even after wasting my priority dollars once they finally got them on the road the first shipping update was over a week later...? So even once called to attention they couldn't give me the priority shipping I paid for... You can't do that on something like contact lenses where no substitutes are available.