EZContactsReviews 6,720

The glasses I received were too small for my head (which was my fault for not measuring correctly). I read over the return policy before I bought it, but I didn't read closely enough apparently. There's a 5% fee for any glasses that have prescriptions and you have to pay for shipping yourself. So in total i'm probably spending around $20-30 to return them. The lenses seem like great quality though, just most likely wont be shopping here again due to the policy. Customer service seemed nice though and was willing to help me with completing my return.

I received my glasses today via mail, and I am so happy with the effort of EZContacts. I emailed with Christian about my order, and they were prompt with replying that my order had a delay. They were very professional and helpful.
When I got my glasses, not only did I get the glasses, but you included extra (and very useful) cleaner, cleaning cloths and a keychain with a screwdriver. This kind of customer service is exceptional, and I will recommend your site to anyone I know who is looking to buy glasses or contacts in the future.
This is far superior to the experience I had at Target Optical, and well worth the wait!

I was going to a concert on the 24th I ordered my glasses on the 8th and they didn't arrive until the 26th with a delay now if that wasn't sufficient time I don't know what is... just my honest opinion I would rather go to my local optometrist the next time instead of waiting nearly a whole month for glasses. Hopefully this is helpful and usually they won't respond to you're concerns or questions for about a day and a half to two days.

My first order with EZContacts processed and shipped within one week so I placed a second order. Even though the frames showed a "4-5 day" processing time, I am still waiting for the order to ship out one month later. I reached out to customer service two weeks ago, since it had been more than five business days, and they responded they needed 10-15 business days to even get the frames, which is longer than the indicated time at purchase. TLDR: Be cautious about ordering frames not in stock.

Item still hasn't arrived. The information from DHL shows the item being dropped off at a local post office 5 days ago, but no tracking information is available? Why use multiple shipping companies to deliver a pair of glasses? Why would the company ask me to rate their product that is currently 4 days late and still hasn't shown up? To take it one step further, I am military and currently deployed ensuring I won't get the glasses for 30 more days because they were not delivered on time.

I ordered two pair of glasses. One pair was delivered about a week later which was great! Got an email stating that the other pair was on backorder. After doing a little digging on my own, Come to find out it was no longer available. I called ezcomtacts and the nice young man was very apologetic and offered to expedite another option that I had gone with. Now days later... nothing. I am still waiting for them to get out of "processing"

I ordered a pair of sport glasses in August. Several weeks later, I was informed that there was a delay in sending them. Over the ensuing months, I emailed probably once every 2-3 weeks for an update (I never received another update without asking). I got a notification that the glasses shipped in mid-November, and USPS indicates they've been delivered, but that does not seem to be the case. All in all, I am highly dissatisfied and unlikely to order from EZContacts again.