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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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On line chatted with Rachel who answered my questions and helped resolve my problem in less time than I could imagine. Great work and I will recommend your business to others!
I am very impressed with EZ Contacts. Excellent prices and service. I will continue to buy from them.
Better selection of New Wayfarers than some other sites. Good price. Shipping was reasonably quick and arrived well packed.
Ordered my contacts, they shipped them late, then sent the wrong RX for one eye. Contacted the company and they promised to overnight the correct lens to me. Three days later they still had not even shipped. Customer service is non existing and they do not do what they tell you they will. Cancelled my order and got the right contacts two days later from lens.com. Run as fast as you can from this place and check BBB ratings there are 100s just like mine.
I had lost my glasses and needed a new pair ASAP... they had a great selection and my glasses shipped out very soon after... excellent quality and I really appreciated the virtual try on so I could find ones that fit. The prices are outstanding!
Easy transaction, will be using again in the future. Saved a lot of money as compared to the eye doctor's office.
I love my new glasses, the formula it's perfect. The tracking service is great and the whole package makes you feel special. Love them! Thank you guys!
It was easy and the delivery was on the same day EZ anticipated. I also got a complementary kit for free! I will keep doing business with EZ.
Even though it took over a month to receive my glasses, I love them! Exactly as described. Shipping was fast and they arrived well packaged and with a few surprises. Glasses tool kit and cleaner.
I placed an order, and after pre-authorization was placed on my card, I realized that my prescription was expired. I did a live chat with Galvin Fein, and he immediately cancelled my order and my card was not charged. THANK YOU, Galvin!
Quality of lens are questionable, I've bough glasses from Walmart that are much cheaper than this but more durable. Customer support is very unhelpful, really wish that I did mot make this purchase.
I waited almost three weeks for my glasses to arrive (your website states that they should arrive in 3-7 business days). The Len's were not right when they arrived and when I was able to finally get a manager on the phone, he was very helpful. I've since sent back my frames and lenses to be corrected... hope that when I get them back (sooner rather than later please), I'll be happy with the service work too.
Never got updated on my shipping status was told my package would be here nov. 27 now it's getting here dec. 4th after calling 8th times for an update I will never order from here again nor recommend this website to my 1million subscribers on my youtube chanel.
I was unsure where to purchase these glasses online. This site was cheap, easy and fast. Very nice presentation and execution. Made my lens within a day and I had my glasses even faster than if I paid 5x as much at the local place.
I will be back.
I ordered two boxes of contacts. I immediately uploaded my rx on the website upon completion of my order. It took over 3 weeks for my contacts to arrive. When I opened the box, they sent me one box of an incorrect base curve. I contacted the company and they said they would process the correct lens. It's been 2 more weeks still no contacts. I've contacted them again today. They told me it takes 7-10 days to process the corrected order. This is their mistake! I ordered the correct base curve and If they would've looked at my rx they would've realized they were sending the incorrect base curve. I will NEVER order from the company again!
Great Customer Service. Help me with all my questions and very nice and courteous. Will recommend you all to friends.
I made my purchase in early October I never received and email to inform me that my item was on back order. I had to call them to find out. I asked could they compensate me some kind of way because I needed them before 11/17/18 that never happened! They over nighted the item on 11/16/18 they didn't arrive until "Monday" per the delivery but I still have NOT received my glasses! Pissed to the max
Everything is good even better than LensCrafters! LensCrafters take me 400 bucks and made a $#*!. But why I need write down 100 characters. Bs bs bs
Took over 2 weeks to get my contacts. Contacted customer service they said they put a rush on it. Was still another week before delivery. Contacted customer service again regarding discrepancy in delivery date and the only reply was looks like they have been delivered. No sorry for the delay or nothing. Don't order from them.
Even though Matt helped me with my question about my order, I'am still disappointed that is taking so long to get my glasses :(
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for your feedback. We apologize to hear you weren't completely satisfied with your order experience. A customer service agent contact you directly to further address your concerns.
Sincerely,