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Eyeglasses.com Reviews Summary
Eyeglasses.com has a rating of 4.2 stars from 2,982 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyeglasses.com most frequently mention quick delivery and several years. Eyeglasses.com ranks 5th among Eyeglasses sites.
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Great service, reliable!
Excellent online, phone and email experiences. So grateful to have discovered you!
You shipped to my billing address rather than to shipping address. I traveled 120 miles to and from to picked up my delivery.
Chet Hingle
Okay - glasses seem to fit.
Good selection.
Very satisfied with your company. Glasses fit perfectly.
The lens holders in the frames I received are smaller than I expected. There is a model from the same maker that has larger lens holders, however they don't have the color I like in that model. So I need to decide if I want to keep the frames I received or exchange them for the other model but with the less than preferred color.
First experience. Easier than expected and cost effective.
Great customer service
Love your website. Super easy to use and great quality.
Very pleased with my glasses.
Easy to navigate website with payment available through amazon.com! Super-fast free shipping. Lowest online price for that specific model of designer frames. And finally, beautiful high quality frames that looked even better in real life! I am a very satisfied customer & would highly recommend this site to others.
I had to redo when I had the wrong color frame and when I forgot some prescription info. It took over an hour to order online. They should allow customers to edit and make changes to the order and prescription without having to redo. Also, I did not order anti-glare and maybe they should do more to emphasize the value of this add- on. I had to send them back to add it on. Also it seemed that entering the prescription myself was ok. Then a day later they wanted a copy of the prescription- more delay. They should make this requirement clear up front. My glasses so far seem ok. But the ordering process is cumbersome.
The order processing time took longer than I would've preferred, but they kept me up to date on what to expect. Then, when the time came for delivery, I received a note saying my glasses had not passed inspection and would be further delayed. I called and explained I was about to go on vacation, and really needed those glasses. They corrected the problem they'd found and shipped my glasses overnight, so in the end I was a happy camper.
It's been exactly what I expected, which is good.
Repeat satisfied customer
!
I ordered two pair of frames, one with sunglass lenses. That pair came in as the wrong size. I called customer service, explained the issue and a new pair was ordered immediately. I was mailed the correct size with a label to return the incorrect pair. Terrific customer service!
When I called, all of my questions were answered and she was very nice and helpful. This product was easy to order and exactly what I wanted. It arrived on time. Thank you for a swift and super satisfied transaction.
Received frames in timely manner and was exactly what I was looking for thanks
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members