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Eyeglasses.com

4.2

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Eyeglasses.com Reviews Summary

Eyeglasses.com has a rating of 4.2 stars from 2,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyeglasses.com most frequently mention quick delivery and several years. Eyeglasses.com ranks 5th among Eyeglasses sites.

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13,098 reviews

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Theodore J.
5 reviews
0 helpful votes
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Progressive lenses Varilux Comfort, Crizal coating all OK
What is not OK, ordered Totally Rimless frame TR193 Brown
My frame temples clearly state 52- "18" 135 BRN TR-19
Specially ordered this frame for the narrower bridge width of 18mm, however eyeglasses.com does not bother with McGee group drilling guide or use the correctly drilled demo lenses they just drill close to both edges which gave me a bridge width of 22mm, the exact opposite of what I was expecting, made the total frame width 8mm larger and seems to throw off my PD (you pay extra for drilling what stops them from doing it correctly)
Contacted customer service was transferred to lab and was called back by lab rep. With the excuse that they been sent a frame with the 22mm bridge width because the 18mm as been on back order for weeks?
Contacted McGee group, there is no such thing as a TR193 with "22mm" bridge, only comes in "18mm" and is available!
Really surprised that a company like Eyeglasses.com let a customer services rep. Make such excuses, surely would expect better from my employees.
So much for Total Satisfaction

Date of experience: September 3, 2015
Cheryl W.
1 review
0 helpful votes
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I am very happy with the whole transaction, I live half way around the world and my crystal arrived in a couple of weeks after my order was placed. My crystal is beautiful and is exactly what I ordered. Thank You I am very Grateful for your wonderful service. In Gratitude Cheryl Woodbury

Date of experience: September 1, 2015
Joseph O.
1 review
0 helpful votes
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Quick, easy and accurate
September 1, 2015

Quick, easy and accurate. Great service and delivery. Thank you

Date of experience: September 1, 2015
David A.
28 reviews
0 helpful votes
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On The Phone CS very helpful and prompt
August 31, 2015

On The Phone CS very helpful and prompt. Whole transaction quick and efficient.

Date of experience: August 31, 2015
James L.
1 review
0 helpful votes
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Shipping took longer than expected
August 31, 2015

Shipping took longer than expected.

Date of experience: August 31, 2015
Dean F.
1 review
0 helpful votes
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Just as advertised!
August 28, 2015

Just as advertised!

Date of experience: August 28, 2015
Liz R.
5 reviews
0 helpful votes
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Second pair of Rx glasses just ordered from Eyeglasses.com. Great customer service -- knowledgeable customer service folks. All around pleasant experience.

Date of experience: August 28, 2015
Stephanie S.
1 review
0 helpful votes
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So far everything has been great!
August 28, 2015

So far everything has been great! Rose with the online chatting was a big help and answered all my questions and concerns. Hopefully the frames and delivery time will be as great of an experience.

Date of experience: August 27, 2015
John H.
1 review
0 helpful votes
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Quick and easy service, thank you
August 28, 2015

Quick and easy service, thank you.

Date of experience: August 27, 2015
John S.
10 reviews
0 helpful votes
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The only issue that I wasn't totally satisfied with was the width of the frames, and I don't recall an option to show the width on the web site. Scott

Date of experience: August 27, 2015
Lyndsey P.
1 review
0 helpful votes
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Very user friendly and good prices
August 27, 2015

Very user friendly and good prices.

Date of experience: August 27, 2015
Sheri B.
1 review
0 helpful votes
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Took almost three weeks to get my glasses, had to keep contacting customer, would be nice to have an email indicating there were issues with getting the frames from the vendor.

Date of experience: August 26, 2015
JUAN D.
1 review
0 helpful votes
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Ok
August 26, 2015

Ok

Date of experience: August 26, 2015
Timothy R.
1 review
0 helpful votes
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Distance first...
August 26, 2015

Distance first... when I like them reading

The frames were a little bent, antd the lenses a little thicker than I had hoped. All in all... satisfied.

Date of experience: August 25, 2015
PATRICIA C.
1 review
0 helpful votes
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I called customer service to ask if my frames were in stock. They said no and told me it would be about a week receive in their store and then they would ship to me in a day if I paid for UPS so I hope they are true to their word.

It shipped early. I received exactly what I wanted. Good service.

Date of experience: August 25, 2015
jonas i.
1 review
0 helpful votes
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Alicia in C Service saved my order, she deserves all the credit if wasnt for her my oreder woulda been a disaster

Date of experience: August 24, 2015
RFC C.
1 review
0 helpful votes
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Eyeglasses.com made it very easy to place my order for prescription glasses.

Date of experience: August 24, 2015
Rebecca B.
1 review
0 helpful votes
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Unfortunately the frames are leaving red marks behind my daughters ears and the overall fit does not work for her. I've had her optometrist look at them and there's nothing she can do to adjust them, although the same size works in another brand, which is strange. I'm returning them today. Customer service, etc were all great, just a bad choice of frame I guess.

Date of experience: August 24, 2015
Jennifer J.
1 review
0 helpful votes
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Easy peasy and200 cheaper than Dr's office for same product

Date of experience: August 23, 2015
John P.
11 reviews
0 helpful votes
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I've been wearing glasses for decades but learned an extraordinary amount during my painless shopping experience.

Date of experience: August 22, 2015