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Eyeglasses.com has a rating of 4.2 stars from 2,983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyeglasses.com most frequently mention quick delivery and several years. Eyeglasses.com ranks 5th among Eyeglasses sites.
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Progressive lenses Varilux Comfort, Crizal coating all OK
What is not OK, ordered Totally Rimless frame TR193 Brown
My frame temples clearly state 52- "18" 135 BRN TR-19
Specially ordered this frame for the narrower bridge width of 18mm, however eyeglasses.com does not bother with McGee group drilling guide or use the correctly drilled demo lenses they just drill close to both edges which gave me a bridge width of 22mm, the exact opposite of what I was expecting, made the total frame width 8mm larger and seems to throw off my PD (you pay extra for drilling what stops them from doing it correctly)
Contacted customer service was transferred to lab and was called back by lab rep. With the excuse that they been sent a frame with the 22mm bridge width because the 18mm as been on back order for weeks?
Contacted McGee group, there is no such thing as a TR193 with "22mm" bridge, only comes in "18mm" and is available!
Really surprised that a company like Eyeglasses.com let a customer services rep. Make such excuses, surely would expect better from my employees.
So much for Total Satisfaction
I am very happy with the whole transaction, I live half way around the world and my crystal arrived in a couple of weeks after my order was placed. My crystal is beautiful and is exactly what I ordered. Thank You I am very Grateful for your wonderful service. In Gratitude Cheryl Woodbury
Quick, easy and accurate. Great service and delivery. Thank you
On The Phone CS very helpful and prompt. Whole transaction quick and efficient.
Shipping took longer than expected.
Just as advertised!
Second pair of Rx glasses just ordered from Eyeglasses.com. Great customer service -- knowledgeable customer service folks. All around pleasant experience.
So far everything has been great! Rose with the online chatting was a big help and answered all my questions and concerns. Hopefully the frames and delivery time will be as great of an experience.
Quick and easy service, thank you.
The only issue that I wasn't totally satisfied with was the width of the frames, and I don't recall an option to show the width on the web site. Scott
Very user friendly and good prices.
Took almost three weeks to get my glasses, had to keep contacting customer, would be nice to have an email indicating there were issues with getting the frames from the vendor.
Ok
Distance first... when I like them reading
The frames were a little bent, antd the lenses a little thicker than I had hoped. All in all... satisfied.
I called customer service to ask if my frames were in stock. They said no and told me it would be about a week receive in their store and then they would ship to me in a day if I paid for UPS so I hope they are true to their word.
It shipped early. I received exactly what I wanted. Good service.
Alicia in C Service saved my order, she deserves all the credit if wasnt for her my oreder woulda been a disaster
Eyeglasses.com made it very easy to place my order for prescription glasses.
Unfortunately the frames are leaving red marks behind my daughters ears and the overall fit does not work for her. I've had her optometrist look at them and there's nothing she can do to adjust them, although the same size works in another brand, which is strange. I'm returning them today. Customer service, etc were all great, just a bad choice of frame I guess.
Easy peasy and200 cheaper than Dr's office for same product
I've been wearing glasses for decades but learned an extraordinary amount during my painless shopping experience.
Answer: If you have a significant correction like me their quality is poor! Go somewhere you can trust will have quality control and customer service to help if your lenses don't actually correct your vision.
Answer: They are legit; I've used them several times over the past decade.
Answer: Less than 2 weeks in my experience, which involved sending in my existing Ray Ban frame to have the new prescription lens installed.

