On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I uploaded my daughters contacts prescription and placed my order last week on 2-15-25 just received notification that you did not receive it, in which it was Uploaded. If it was incorrect on the prescription calling the place where she got it done which was Vision Works should have been done to verify!
Better experience than going to see the eye doctor! Super fast from start to delivery, script was also perfect! Thank you!
The experience was easy and clear. It had all the spaces I need to check, and the descriptions of the specific lenses were clear.
Easy to navigate, will use again - thank you for great service
If you toggle around the website, it removes your insurance coverage. It also doesnt allow you to use two credit cards which makes it very difficult to use my FSA card.
I hate paying eye dr prices for lenses. I will be back for contacts!
So far so good! In my previous experience I was sent the wrong color of frames (two years ago) but I just ended up keeping them instead of dealing with a return. Hopefully this time is better!
Once I received my prescription from my eye doctor, the process and ease of use of this web application has been nothing but smooth sailing.
Quick check out. Excellent selection of eyewear. I see no flaws with VSP eyewear online store.
Easy to navigate, nice selection of frames and prices. Nice to be able to "try on" the glasses. Very lightweight, lots of reflection, hard to get used to.
If it wasn't for my insurance provider making insurance billing through eyeconic the easiest I would not shop here. I could get contacts for much cheaper at other places. I end up owing money after insurance. Other places would be 15% cheaper.
No issues with previous orders. Happy with ease of using entire site.
Friendly website and the order was right when i ordered a month ago.
Not your fault, but I got the glasses, then someone bumped into me, the glasses fell and they stepped on them and crushed them...and when I emailed for help...VSP/Eyeconic insurance wouldn't have any pity. So I had to wait til now, 16 months later, to get new glasses. Thanks.
The process of choosing was easy and selecting my insurance as well was easy. Love it. Got glasses for the who family
Wish there is an option to call or text patient if confirmation for prescription from doctor office is taking longer than normal.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members