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From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
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Ordering contacts is very convenient, finally feels like something in the healthcare industry has caught up to our technology.
Eyeconic makes high-quality lenses. There is a wide selection of frames that are stylish and appropriate for all ages. I had 2 prescriptions that were not working for me and Eyeconic paid for the returns, credited my payment method and reinstated my benefit. Thank you Eyeconic for the great purchasing experience. I have recommended this company to all of my coworkers that need eyewear.
Also great. The website is easy to use, there is a big selection of frames and fast and reliable shipping.
I had an issue with a previous frame (the color of the frame was an overlay and the overlay began to fall off) and it was replaced rather easily.
Easy to use with a lot of choices and really good prices
Easy to find and enter insurance benefits, navigable website, quick response and delivery time, offered to track delivery with accurate updates. Better than going in person to place an order!
Easy to find contact brands; easy to upload prescription; easy to look up insurance; accurate and effortless application of insurance benefits
What a great and convenient way to shop for glasses! Love the virtual try-on feature. Shipping is so fast!
This is my third time ordering through this process and its seamless and easy.
When paying with FSA i had to separate my order because i only had 500 total for that card - now i have to go pay for a second order with my second card (and it was still 5 cents off so i have 5 cents of my fsa i won't be able to use)
Great service, great platform. Works flawlessly with VSP insurance, and when something isn't right (I clicked single vision instead of progressive on my last order), customer service response is quick, thorough, kind and painless
Ordering prescription glasses through Eyeconic has been so easy and convenient. Great selection and customer service.
I ordered the Nike Sport sunglasses for my husband for golf, they arrived promptly. The outer package was a little banged up but the sunglasses were fine. Husband has oredered a second pair.
I loved the virtual try on and ease of switching products.
I would have liked to be able to sort by lens color.
Couldn't used Firefox as a browser. Had to try multiple times and call the customer service line as they kept saying I used my insurance when I couldn't due to the browser issue. Very frustrating.
I was unable to use the welcome code to get a discount after signing up my email. I had an order cancelled so it may have had something to do with that.
I have experience processing transactions and handling basic technical troubleshooting when errors occur. I tried different browsers and devices and also cleared cache and cookies, but the issue still persisted. Customer service was not able to help resolve the problem.
👍👍👍👍👍👍👍👍👍👍
Product arrived in a timely manner. However, my progressive lenses were not the right fit-blurry vision,
Wish it was cheaper. Other than that it was a decent experience.
Its always hard to find the good one. Either they are too expensive or not available.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members