On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Great customer service, great glasses, great prices!
Great selection, easy to use website, and convenient when the closest store is 60+ miles away.
I don't actually remember my previous experience as it was one year ago.
I've purchased multiple prescription glasses from Eyeconic and the user interface is so easy. Multiple available options on frames and add ons. I like purchasing through Eyeconic better than at the store because of all of the available options.
Customer service is great as well. Called them for a question and was able to get connected within 2 minutes and got my questions answered right away.
I was ordering for the first time with insurance, for my daughter who is at college. Our order was canceled without giving me the chance to correct/add dr. info.
Easy and fast what to purchase prescription glasses and sunglasses
I needed the exact same items and wished I could just hit a button on previous orders rather than having to retype the information in.
Unbeatable prices and such a simple process! Upload your prescription in a matter of seconds and shipping is super fast!
Your website makes buying glasses very easy and quick. I have ordered from Eyeconic over the past 6 years without any issues. Thank you.
Had to return two pairs of glasses due to fit and prescription, no questions on the return and was handled in a timely manner.
Had to return the first pair of glasses, it was super easy. And a breeze to order a second pair.
Can obtain prescription online and have contacts shipped to house
The only thing I wish is that it came with cleaning cloths/ instructions
Great selection, works with my insurance and great virtual try on experience.
Great selection of frames, and it was super easy to use.
Easy to shop and see insurance benefit pricing. Can also preview how the glasses will look on you using your camera
The representative was delightful and made my experience stress free and even left me with a smile on my face. I originally thought I was going to have to return my order and start over but she was able to connect with my insurance benefits and even saved me additional money. Plus, her customer skills exceeded my expectations!
I recommend buying from here. The process is easy and I would order again.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members