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Eyeconic

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.

When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products


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Eyeconic Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.

This summary is generated by AI, based on text from customer reviews

service
97
This company responds to reviews on average within 44 days

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41,556 reviews

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Kansas
1 review
0 helpful votes
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Love it
May 2, 2025
Updated review

Easy to use and saves Money! I like that it is connected to my insurance as well!

Date of experience: May 2, 2025

It appears to be easy and fast!
October 19, 2024
Previous review

It appears to be easy and fast!

Date of experience: October 19, 2024
Virginia
1 review
0 helpful votes
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The prices are high but it is easy to use your insurance benefit

Date of experience: May 2, 2025
Delaware
1 review
0 helpful votes
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Good company
May 1, 2025

Great prices easy to use. Large selection of frames. Much less expensive than frame stores.

Date of experience: May 1, 2025
Georgia
1 review
0 helpful votes
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Always an easy process!
May 1, 2025

Always an easy process and fast turnaround. Shopped here multiple times and will keep shopping here.

Date of experience: May 1, 2025
Utah
1 review
0 helpful votes
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Easy to use
May 1, 2025

The website is easy to use and I like how it keeps track of benefits for each family member all in one place!

Date of experience: May 1, 2025
North Carolina
1 review
0 helpful votes
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Truly the best customer service!
May 1, 2025
Updated review

I made an error in the order previously, but customer service got me back on the right track and assisted me in placing the correct order.

Date of experience: May 1, 2025

At first it was a bit confusing but I got everything...
April 23, 2025
Previous review

At first it was a bit confusing but I got everything I needed.

Date of experience: April 22, 2025
Florida
1 review
0 helpful votes
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Great user experience
May 1, 2025

I've always enjoyed shopping for sunglasses through the site specially using the virtual view.

Date of experience: May 1, 2025
Washington
1 review
0 helpful votes
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Wish there was more variety
May 1, 2025

Polaroid sunglasses options seem to be very limited to just a number of different brands. It would be nice if insurance covered more styles.

Date of experience: May 1, 2025
Massachusetts
1 review
0 helpful votes
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Easy to use.
May 1, 2025

It has been an easy process to order my contacts. I will continue to use VSP.com

Date of experience: May 1, 2025
New York
1 review
0 helpful votes
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Too expensive
May 1, 2025

Too expensive, even with insurance. You also can't order more than 2 boxes per eye.

Eyeconic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 1, 2025
Alaska
1 review
0 helpful votes
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Alright
May 1, 2025
Updated review

Got frames my size luckily but that's about it. Wishing for more variety.

Date of experience: April 30, 2025

My size isn't really available
April 10, 2025
Previous review

My size isn't really available. Most customization would be nice for my big head

Date of experience: April 9, 2025
Florida
1 review
0 helpful votes
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Easy
April 30, 2025

Great experience. Easy ordering online. Take insurances!

Date of experience: April 30, 2025
Colorado
1 review
0 helpful votes
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Great shopping experience
April 30, 2025
Updated review

I really appreciate how convenient and easy to use Eyeconic is. When using my insurance it's great to see the price that I'll pay so I know what I will be paying. I also used the "Try on" feature to make my purchase.

Date of experience: April 30, 2025

Eyeconic is great and easy to use
April 9, 2025
Previous review

Eyeconic is great and easy to use. I love the try on feature and how my insurance is automatically used to adjust the pricing. Great site!

Date of experience: April 9, 2025
New York
2 reviews
0 helpful votes
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Good to go!
April 30, 2025

Glasses seem to be of great quality and have held up well.!

Date of experience: May 7, 2024
California
1 review
0 helpful votes
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I messed up and ordered single vision lenses instead of progressive lenses. Easy return and reorder process!

Date of experience: April 28, 2025
Maryland
1 review
0 helpful votes
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Easy and good selection!
April 30, 2025

Same result, it was easy and quick! The only thing I don't like is that I have a minimum character number needed for a review.

Date of experience: April 30, 2025
Wisconsin
1 review
0 helpful votes
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Easy to order
April 30, 2025

It is very easy to order the contacts! The "Add Insurance" button also makes a huge difference

Date of experience: April 30, 2025
Indiana
1 review
0 helpful votes
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Tech and ease of ordering
April 30, 2025

Good experience but am annoyed by this survey requiring 50 characters

Date of experience: April 23, 2025
Idaho
1 review
0 helpful votes
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Faster shipping or verifying time
April 30, 2025

It take a couple of extra days to verify prescription so it adds to shiping time. That wouldn't be too bad but shipping seemed to lag. Even though you guys can't control that as much. Shipping seems to get caught up and got sent to wrong place then rerouted then took even longer then it should have For example my package arrived at shipping facility 30 min. Away from me on Friday. But I didn't get it until Monday because Saturday it was still processing. It would be so bad if it already didn't Other than that great website format and choices and pretty easy process. Good competitive prices.

Date of experience: April 28, 2025
Connecticut
1 review
0 helpful votes
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Great
April 30, 2025

Website is clear, found the menu Fast, found my insurance quickly! It's very efficient.

Date of experience: April 29, 2025