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Eyeconic

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.

When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products


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Eyeconic Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.

This summary is generated by AI, based on text from customer reviews

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41,814 reviews

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Virginia
1 review
0 helpful votes
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Great service
November 7, 2024

I have ordered from Eyeconic three times and every time has been fast shipping and glasses are exactly as pictured.

Date of experience: November 7, 2024
California
1 review
0 helpful votes
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10 of 10
November 7, 2024

The product arrived quickly and in good shape, overall good experience.

Date of experience: December 3, 2024
New Jersey
1 review
0 helpful votes
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Quick and hassle free!
November 7, 2024

Excellent workmanship, reasonably priced, and straightforward process.

Date of experience: November 7, 2024
Michigan
1 review
0 helpful votes
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Love it for the convenience
November 7, 2024

Pretty easy to get done. Wish they had a few more frames to choose from but I got something good, I think. The virtual try on is only good for determining shape.

Date of experience: November 28, 2024
Virginia
1 review
0 helpful votes
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Website easy and no issues
November 7, 2024

Great -no issues -easy to order and shipping arrived quickly

Date of experience: November 7, 2024
Texas
1 review
0 helpful votes
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Easy Peasy
November 7, 2024
Updated review

Since ordering my glasses last year (this year too) went so smoothly, I decided to use my second pair benefit and order my contacts.

Date of experience: November 7, 2024

Simply gorgeous
November 7, 2024
Previous review

My glasses came intact, fit properly and look fantastic. It was a great experience all the way around simple and easy.

Date of experience: November 7, 2024
Virginia
1 review
0 helpful votes
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To expensive. Your UI is horrible
November 7, 2024

Get $#*!ed. Sorry I have to have more characters. Get completely and totally $#*!ed. Seriously. Get $#*!ed and rethink the choices you have made in life that brought you here. GET $#*!ED

Eyeconic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 6, 2024
Kentucky
1 review
0 helpful votes
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Great process
November 7, 2024

Seamless transaction. Fast shipping. And returnable products.

Date of experience: November 6, 2024
South Carolina
1 review
0 helpful votes
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Difficult but good
November 6, 2024

Initially hard to navigate. Had to contact office for assistance with attaching my insurance.

Date of experience: November 27, 2024
North Dakota
1 review
0 helpful votes
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Service
November 6, 2024

Service was good, received my order on time and satisfied with my prior orders.

Date of experience: November 6, 2024
New York
1 review
0 helpful votes
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Thumbs up
November 6, 2024

The site is easy to use with or without insurance and provides good discounts.

Date of experience: November 27, 2024
Texas
1 review
0 helpful votes
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Processing could be faster
November 6, 2024

I like that I can use my vision benefits, but prescription verification and shipping options could be faster.

Date of experience: November 6, 2024
Texas
1 review
0 helpful votes
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Easy
November 6, 2024

Easy to order. Website is easy to use and user friendly. I will use this service every year

Date of experience: November 6, 2024
California
1 review
0 helpful votes
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Service
November 6, 2024
Updated review

Good experience. Great experience. Will use again. Will recommend to others.

Date of experience: November 5, 2024

Good experience
October 15, 2024
Previous review

Good experience

Date of experience: October 15, 2024
Ohio
1 review
0 helpful votes
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Great Selections
November 5, 2024

Very Good Value - affordable and good quality nice styling for my face.

Date of experience: November 5, 2024
Florida
1 review
0 helpful votes
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Operation Supervisor
November 5, 2024

Was a great experience,and we love yours product,great price

Date of experience: November 5, 2024
Minnesota
1 review
0 helpful votes
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Fading
November 5, 2024

I didn't see the option to put fading on my glasses so I could avoid the sunlight. Either I missed it or it wasn't an option when I purchased my first pair.

Date of experience: November 26, 2024
Indiana
1 review
0 helpful votes
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Great Experience
November 5, 2024

My first time placing order online. It was quick. I love my frames and they fit just right.

Date of experience: November 5, 2024
California
2 reviews
0 helpful votes
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Easy way to get glasses
November 5, 2024
Updated review

Everything worked out great. Except that the first delivery was halted due to ups issues. The glasses fit well.

Date of experience: November 4, 2024

Had a hard time downloading picture
April 29, 2022
Previous review

Had a hard time downloading picture.

Date of experience: March 30, 2022
Connecticut
1 review
0 helpful votes
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Great
November 5, 2024

Ordered thru insurance- great choices and pricing. Wonderful

Date of experience: November 4, 2024