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Eyeconic

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.

When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products


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Eyeconic Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.

This summary is generated by AI, based on text from customer reviews

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41,676 reviews

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Michigan
1 review
0 helpful votes
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:)
November 8, 2024

Always super easy to order and never had any problems. Always recommend people check out this sight for contacts.

Date of experience: November 8, 2024
Texas
1 review
0 helpful votes
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Good
November 8, 2024

Fine. Just the same but longer to set up the account and figure things out.

Date of experience: November 8, 2024
California
1 review
0 helpful votes
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Does the job, not great. PD tool did not work. Selection is OK

Date of experience: November 8, 2024
California
2 reviews
0 helpful votes
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Great!
November 8, 2024

Easy clear and handy tools to help complete order, thank you!

Date of experience: November 7, 2024
Florida
1 review
0 helpful votes
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Great to order from, very competitive prices and when I use insurance benefits, it's the best.

Date of experience: November 7, 2024
Washington
1 review
0 helpful votes
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Great experience
November 8, 2024

Easy and fast to use. Good selection of glasses for everyone in our family.

Date of experience: November 29, 2024
California
1 review
0 helpful votes
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Excellent stylish perfect fit
November 8, 2024

Great experience straight to the point and using my insurance was a breeze.

Date of experience: November 28, 2024
Virginia
1 review
0 helpful votes
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Great service
November 7, 2024

I have ordered from Eyeconic three times and every time has been fast shipping and glasses are exactly as pictured.

Date of experience: November 7, 2024
California
1 review
0 helpful votes
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10 of 10
November 7, 2024

The product arrived quickly and in good shape, overall good experience.

Date of experience: December 3, 2024
New Jersey
1 review
0 helpful votes
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Quick and hassle free!
November 7, 2024

Excellent workmanship, reasonably priced, and straightforward process.

Date of experience: November 7, 2024
Michigan
1 review
0 helpful votes
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Love it for the convenience
November 7, 2024

Pretty easy to get done. Wish they had a few more frames to choose from but I got something good, I think. The virtual try on is only good for determining shape.

Date of experience: November 28, 2024
Virginia
1 review
0 helpful votes
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Website easy and no issues
November 7, 2024

Great -no issues -easy to order and shipping arrived quickly

Date of experience: November 7, 2024
Texas
1 review
0 helpful votes
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Easy Peasy
November 7, 2024
Updated review

Since ordering my glasses last year (this year too) went so smoothly, I decided to use my second pair benefit and order my contacts.

Date of experience: November 7, 2024

Simply gorgeous
November 7, 2024
Previous review

My glasses came intact, fit properly and look fantastic. It was a great experience all the way around simple and easy.

Date of experience: November 7, 2024
Virginia
1 review
0 helpful votes
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To expensive. Your UI is horrible
November 7, 2024

Get $#*!ed. Sorry I have to have more characters. Get completely and totally $#*!ed. Seriously. Get $#*!ed and rethink the choices you have made in life that brought you here. GET $#*!ED

Eyeconic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 6, 2024
Kentucky
1 review
0 helpful votes
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Great process
November 7, 2024

Seamless transaction. Fast shipping. And returnable products.

Date of experience: November 6, 2024
South Carolina
1 review
0 helpful votes
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Difficult but good
November 6, 2024

Initially hard to navigate. Had to contact office for assistance with attaching my insurance.

Date of experience: November 27, 2024
North Dakota
1 review
0 helpful votes
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Service
November 6, 2024

Service was good, received my order on time and satisfied with my prior orders.

Date of experience: November 6, 2024
New York
1 review
0 helpful votes
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Thumbs up
November 6, 2024

The site is easy to use with or without insurance and provides good discounts.

Date of experience: November 27, 2024
Texas
1 review
0 helpful votes
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Processing could be faster
November 6, 2024

I like that I can use my vision benefits, but prescription verification and shipping options could be faster.

Date of experience: November 6, 2024
Texas
1 review
0 helpful votes
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Easy
November 6, 2024

Easy to order. Website is easy to use and user friendly. I will use this service every year

Date of experience: November 6, 2024