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Eyeconic

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.

When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products


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Eyeconic Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.

This summary is generated by AI, based on text from customer reviews

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41,674 reviews

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California
1 review
0 helpful votes
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Easy and simple
November 12, 2024

Easy as 1 2 3 it's that simple and you won't regret it. I have told others about this site also.

Date of experience: November 11, 2024
Louisiana
1 review
0 helpful votes
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Acceptable
November 12, 2024

Acceptable until I got to feedback. Now I'm caught in a trap that I can't get out of.

Date of experience: November 11, 2024
California
1 review
0 helpful votes
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Fast and convenient
November 12, 2024

Priced better than big competitors! Well organized and easy to deal with. Thats why im a repeat customer.

Date of experience: November 11, 2024
New Hampshire
1 review
0 helpful votes
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Great service, easy to use
November 11, 2024

It was an awesome experience. Large selection of frames, and great prices

Date of experience: November 11, 2024
Tennessee
1 review
0 helpful votes
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Always Great Service!
November 11, 2024

Our family has ordered glasses for a few years now from Eyeconic and we always have great service. We've had returns before as well when glasses just look or feel a little different in person, and service has never waivered. Thanks Eyeconic for a great selection and great service!

Date of experience: November 11, 2024
Illinois
1 review
0 helpful votes
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It was a pleasant experience.
I returned because of past experiences.

Date of experience: November 11, 2024
Ohio
1 review
0 helpful votes
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Solid
November 11, 2024

Easy - wish my HSA card would have worked - but no worries - looking forward to getting my glasses before sales meetings

Date of experience: November 11, 2024
Texas
1 review
0 helpful votes
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Fantastic
November 11, 2024

Great, easy to use and I love the virtual try on. I love the site and the product availability

Date of experience: November 11, 2024
Missouri
1 review
0 helpful votes
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Great
November 11, 2024

Great experience with checkout and prices. Great company to work with.

Date of experience: December 2, 2024
Illinois
1 review
0 helpful votes
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Easy navigation
November 11, 2024

Simple, easy, good user experience, works with my insurance

Date of experience: November 11, 2024
California
1 review
0 helpful votes
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Good not great
November 11, 2024

It's easy to shop for glasses and use the virtual try-on tool. I would have given a 5-star rating if Eyeconic would store my prescription information for multiple purchases.

Date of experience: November 11, 2024
Florida
1 review
0 helpful votes
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Never heard back
November 11, 2024

I had placed an initial order and never heard back when I called and emailed to figure out what the issue was and I was still charged the $343.80 and have not been reimbursed. Please advise. Thanks. See original order below. Thanks
Here's your order number:
EYECMO*******.

Eyeconic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 10, 2024
Minnesota
2 reviews
0 helpful votes
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Unable to resest my password
November 10, 2024

Unable to reset my password when i tried to log into my account.

Date of experience: November 10, 2024
California
1 review
0 helpful votes
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Easy to use
November 9, 2024

Easy to order online using your vision ins. Selection of contacts is great.

Date of experience: November 9, 2024
Ohio
1 review
0 helpful votes
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Glasses fit correctly
November 9, 2024

It was easy and many of choices to choose From. The quality of the glasses was good enough. It lasted me one year before getting loose.

Date of experience: November 9, 2024
Florida
1 review
0 helpful votes
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Great service, great prices
November 9, 2024

This is the second pair I purchased with Eyeconic. I like the visual try on options & that they accept my. HSA.

Date of experience: November 30, 2024
Washington
1 review
0 helpful votes
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Quick & Easy
November 9, 2024

Quick & Easy and Affordable! Have used Eyeconic for all 3 of my kids & myself!

Date of experience: November 8, 2024
Texas
1 review
0 helpful votes
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Smooth experience customer service is really good as well.

Date of experience: November 8, 2024
New Jersey
1 review
0 helpful votes
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Great
November 8, 2024

Fast and reliable service, happy with my previous order online.

Date of experience: November 8, 2024
Michigan
1 review
0 helpful votes
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:)
November 8, 2024

Always super easy to order and never had any problems. Always recommend people check out this sight for contacts.

Date of experience: November 8, 2024