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Eyeconic

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.

When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products


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Eyeconic Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.

This summary is generated by AI, based on text from customer reviews

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41,667 reviews

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Texas
1 review
0 helpful votes
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Fast easy
November 14, 2024

Customer service is always helpful. I've never had issues that were the company's fault. One time a pair was to small and the return process was easy

Date of experience: November 13, 2024
Texas
1 review
0 helpful votes
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Always easy
November 13, 2024

Always fast, easy and great! I've been using eyeconic for a few years and I love it!

Date of experience: December 5, 2024
Oregon
1 review
0 helpful votes
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Easy ordering
November 13, 2024

Really easy to order and re-order contacts each year and they accept my insurance!

Date of experience: November 13, 2024
Indiana
1 review
0 helpful votes
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Fine
November 13, 2024

You've chosen a new way to put glasses on person, photo vs. live

Date of experience: November 13, 2024
Massachusetts
1 review
0 helpful votes
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One Stop Shop
November 13, 2024

Great service, amazing selection, and quality products. Thank you

Date of experience: November 13, 2024
Georgia
1 review
0 helpful votes
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EASY
November 13, 2024

Convenient, easy to place order and great pricing & shipping

Date of experience: November 13, 2024
Delaware
1 review
0 helpful votes
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I love the online shopping
November 13, 2024
Updated review

Our experience was excellent. Thank you very much for the online experience.

Date of experience: November 13, 2024

I found it to be quite the experience in the comfort...
November 5, 2024
Previous review

I found it to be quite the experience in the comfort of my home.

Thank you.

Date of experience: November 4, 2024
Oregon
1 review
0 helpful votes
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Fast easy and efficient
November 13, 2024

I love ordering from Eyeconic. They make it super easy to get your contacts and glasses. They offer discounts and apply any insurance to your order. Free shipping to your home!

Date of experience: November 13, 2024
Massachusetts
1 review
0 helpful votes
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Website not the most straight forward
November 13, 2024

Standard experience. Website not 100% clear on amount of boxes ordering

Date of experience: November 13, 2024
Texas
1 review
0 helpful votes
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Quick and Easy
November 13, 2024

I was able to quickly order my prescription and checkout in only a few minutes

Date of experience: November 13, 2024
Pennsylvania
1 review
0 helpful votes
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Glasses yes, contacts no
November 13, 2024

Good for glasses not for contacts. The glasses are superb best quality I had in a very long time and the price was amazing.

Date of experience: December 4, 2024
Utah
2 reviews
1 helpful vote
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Easy!
November 13, 2024

Simple, easy to try on and get the right pair. Makes the experience great!

Date of experience: November 12, 2024
Texas
2 reviews
0 helpful votes
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Enough options to make it quick
November 13, 2024

Super fast... dont get analysis paralysis from too much options like other sites

Date of experience: November 12, 2024
Arizona
1 review
0 helpful votes
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Hello, Please re-add the ability to split payments at checkout. I do not always have the exact amount on my FSA, and often utilize FSA for glasses towards the end of the year.

Date of experience: November 12, 2024
Georgia
1 review
0 helpful votes
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Easy
November 12, 2024

I really like being able to click a button and re-order the last thing I ordered...easy

Date of experience: November 12, 2024
Georgia
1 review
0 helpful votes
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Love This Site
November 12, 2024

Eyeconic has a great selections to chose from. I was able to link my insurance easily and place my order.

Date of experience: November 12, 2024
New Jersey
1 review
0 helpful votes
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Prices are not aligned
November 12, 2024

The prices are costlier on eyeconic than competitiors online like glassesusa, eyeglasses usa etc for same frame as listed in eyeconinc. Seems you have jacked up the prices and then with insurance lower down to the number similar to like on other websites.

Date of experience: November 12, 2024
California
1 review
0 helpful votes
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How do you prove the sunglasses are not fake?
Macy's and other shops were selling the same for cheaper price
Do you do a price match?

Date of experience: November 11, 2024
New Jersey
1 review
0 helpful votes
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Good
November 12, 2024

Prior was good too - I got the contacts I needed quickly with fast delivery

Date of experience: November 11, 2024
California
1 review
0 helpful votes
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Easy and simple
November 12, 2024

Easy as 1 2 3 it's that simple and you won't regret it. I have told others about this site also.

Date of experience: November 11, 2024