On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Never had any issues with products or service. Always get order on time.
Easy to use site. Straight forward to link insurance. Competitive price but in general contacts are way over priced. But thats everywhere. Just like the cost of healthcare in this country.
I love ordering from Eyeconic. They take my insurance and make it easy to use it, and order my contacts.
I love that applying insurance is an easy click and verification experience.
I enjoyed the product I ordered before and am using it up until now.
Easy checkout and use of insurance benefits. Shipping was quick
The glass took to long past shipping and I was not notified what delay was for
There are various different characteristics that should be included in product information including polarization for sunglasses. Additionally, you should be able to filter by the frame dimensions to find glasses that would fit your face.
Shipping was fast, confirmation of my prescription was quick, and there wasn't a single issue with the order.
Fine I need to fill out more word but my experience was fine, good,
I called trying to find out how to transfer Rx from 1800contacts to my account and order contacts for my son. The agent walked me through every step.
They always have what we are looking for and have the desired needs for our specifics. We have specialties that require specific needs and they always provide what we need.
I enjoyed the awesome great service and price and selection options
Easy to sue, the PD is a bit tricky as doesn't specify monocular or binocular
Eyeconic was easy to pick out frames and get them aligned. Hopefully glasses will look and feel good and be able to see. Does need a small frame and nose piece adjustment.
This was a very positive experience to go through. Thank you flor allowing this feature.
It was simple. Liked how it helped me through each step and had explanations for everything
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members