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From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
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Received glasses that just didn't fit. The return process was easy.
The quality of the glasses were a bit under my expectations.
Easy to navigate. Customer Service, helpful. Processing time, Timely. Finished product, excellent.
So far as good, I haven't had any issues placing order online with my eye insurance connects to it, hassle free experience.
It would be great if they had more of the newer frames to choose from
You should offer a price match since your prices are higher than a lot of other places.
You should definitely price match. Your contacts are expensive.
I had to choose a different color due to the color in the style I wanted was not available.
Choosing glasses and lens material is very easy. The process is straighforward and you can simply upload your prescription. The only thing is the selection of specific brand frames is very limited. I usually wear Nike glasses and they only carry a handful of models and even then the color selections are still limited for those that they carry. I wish they had better selection especilly because Nike is the preferred brand that offers additional discounts on their frames.
Love the virtual try on feature. Nice selection. Easy to use insurance. The doc did not give me my PD - eyeconic made it super easy to accurately determine mine. Fast shipping. Great quality glasses.
I have tried multiple times to order my contacts. I had issues each time. I called the 1-888 number for help. I was just told to restart my computer. I am not technologically inept, and I have had major issues. I worry about people older than me that try to call the number for help and get no help.
This was simple easy process, only issue is I found a frame I loved but it's not available through eyeconic.
Overall good but need to improve more on the user experience of the portal. Need more model and also need price match with other websites. Sometime frame are less expensive in actual brands website but not reflected it eyeconic.
There isn't a ton of options when choosing sung glasses. I have tried 3 pair of the and the only pair I actually like and would purchase again are no longer available. Selections don't seem to grow and brands are "eh"
Good experience - could use larger selection in the future...
I rushed to get this before the end of the year, but it didn't apply until the next year's insurance, which wasted my benefits from the year I purchased the eyeglasses.
Good service good customer service good quality...
Super easy order and check using insurance for the whole family!
I like the improved virtual try -on. I did not need to stay still to capture my face.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members