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Eyeconic

4.5

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From the business

Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.

When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products


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Eyeconic Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.

This summary is generated by AI, based on text from customer reviews

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This company responds to reviews on average within 37 days

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41,292 reviews

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Washington
1 review
0 helpful votes
Follow Grzegorz T.
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Had problems logging in, window was spinning and frozen. Had close the browser and login in.

Then clicked to re-order contact lenses. The item was correctly added to the bag. Clicked checkout and had to select prescription. I selected the previously saved prescription, but it has an incorrect DOB for the beneficiary. The DOB was 06/180/1986.

To get around this problem, I had to reupload the prescription again and then everything worked.

Date of experience: January 30, 2025
Mississippi
1 review
0 helpful votes
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Easy
January 31, 2025

Easy and affordable and variety of frames to choose from great prices

Date of experience: January 30, 2025
New York
1 review
0 helpful votes
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Price is higher than other places
January 31, 2025

After I placed the order I found out that the price here is higher than other places. I'm spending $60 more for 2 boxes of contact lens.

Date of experience: January 30, 2025
Ohio
1 review
0 helpful votes
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Easy
January 30, 2025

My son broke his glasses and they replaced them for free great company

Date of experience: January 30, 2025
Texas
1 review
0 helpful votes
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Easy as pie
January 30, 2025

My first time ordering glasses online. It went well. I was able to download my prescription from MyEyeDoctor. I did not succeed in trying on glasses online, but I knew what I was looking for. Found the frames and voila! No line bifocals, ultra thin lenses, blue lenses, the works. And it all came together beautifully.

Date of experience: February 21, 2025
Illinois
1 review
0 helpful votes
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Glasses are always spectacular!
January 30, 2025

The site is user friendly. The product selection is fantastic.

Date of experience: January 30, 2025
Texas
1 review
0 helpful votes
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Be very careful with your insurance benefits and self advocate! I visit my eye doctor around Christmas and so I have to be quick to use my benefits before the year ends, and there can be some trouble with delivery around the holidays. In 2023 my glasses were stolen and I didn't realize till the new year, and when they sent me another pair they used my 2024 benefits so I had to go without contacts for a year. And then this year (2025) I ordered the wrong contacts so they cancelled the order but I had to send an email and then chat with someone on their site to get the benefits refunded so I could order the correct contacts. Susan (forgive me I forget the last initial!) was very sweet and professional and got my benefits reset within 5 minutes of us talking! Susan my name was Sarah M. And you made my day!

Date of experience: January 30, 2025
Florida
1 review
0 helpful votes
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Took forever online
January 30, 2025

The pupillary distance, third-party vendor never did work on my iPad and it took forever for the site to finally load for me to get to check out

Date of experience: January 30, 2025
Utah
1 review
0 helpful votes
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Fast and have nice glasses
January 30, 2025

I love having emails with offers and take insurance for very nice glasses

Date of experience: March 1, 2025
Connecticut
1 review
0 helpful votes
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I place an order for a pair of glasses and it took you 3 weeks to tell me that you didn't have them in stock

Date of experience: January 27, 2025
Georgia
1 review
0 helpful votes
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I like the variety of glasses but I would like for all the frames to be virtual tryon. That way I have a better idea of the fit. Also, the PD calculator can be tricky and hard at times. Not sure if I did it correctly. I had to do it many many times.

Date of experience: January 30, 2025
Texas
1 review
0 helpful votes
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Since I ordered at the beginning of the year it took a long time.

Date of experience: January 30, 2024
Ohio
1 review
0 helpful votes
Follow KRISTINA M.
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Easy to use and great glasses
January 30, 2025

I really like using Eyeconic. It works really well with my insurance. The website works well with the virtual try on. The glasses ship well. The price is great, and the glasses are high quality. I tell my colleagues about it. The date of experience is my most recent. I have ordered three pairs from Eyeconic.

Date of experience: January 30, 2025
Ohio
1 review
0 helpful votes
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The entire process was easy and self-intuitive. I recommend!

Date of experience: January 30, 2025
Georgia
1 review
0 helpful votes
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Easy
January 30, 2025

Very easy to use and will continue to use this sight for all my vision needs

Date of experience: January 30, 2025
Florida
1 review
0 helpful votes
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Always great
January 30, 2025

It was great. I received my order in a timely matter and this is the best pair of progressive and transition glasses I have ever had. I get tons of complements on the style as well.

Date of experience: October 14, 2024
California
1 review
0 helpful votes
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Easy site to use and good discounts
January 30, 2025

Decent amount of selection, easy to order, good prices on glasses and contacts

Date of experience: January 23, 2025
Missouri
2 reviews
0 helpful votes
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Very confusing with insurance...
January 30, 2025
Updated review

I used insurance on a previous order in December and it is letting me use it again in January? Not sure how this is going to work out.

Date of experience: January 28, 2025

Love that they take my insurance.
December 7, 2024
Previous review

Order process is easy and they take my insurance! Fast shipping.

Date of experience: December 7, 2024

I don't see an option to reorder contacts for each...
March 31, 2024
Previous review

I don't see an option to reorder contacts for each RX.

Date of experience: March 21, 2024
California
1 review
0 helpful votes
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I have been using Eyeconic for 5+ years for the family of four. I'm extremely happy with all the services - customer service, return, exchange, etc

Date of experience: January 29, 2025
Florida
1 review
0 helpful votes
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Great website
January 29, 2025

Easy to navigate thru the website and I like all the options for filters.

Date of experience: January 29, 2025