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business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,656
value
5,189
shipping
5,189
returns
132
quality
5,292
This company does not typically respond to reviews

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244,833 reviews

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California
2 reviews
0 helpful votes
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Best place to buy glasses
November 14, 2017

I started buying Rx glasses online after paying $1000 at a local shop.
I have bought many pairs, have had only a few problems, all were addresses by
Eye Buy Direct, to my satisfaction. I would highly recommend this business as a affordable place to buy glasses.

Date of experience: November 13, 2017
New Jersey
1 review
0 helpful votes
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Excited!
November 13, 2017

Thrilled to find these glasses for computer use at a great price and lots of frame choices too! The website is friendly and I appreciate that it lets you build a wishlist and then narrow it down from there.

Date of experience: November 13, 2017
North Carolina
1 review
0 helpful votes
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I've bought at least six pairs from this website and each time i'm completely satisfied. I tend to be clumsy so I either lose or break my glasses luckily eyebuydirect always has a good promotion deal going on that helps me SO MUCH!

Date of experience: November 12, 2017
Wisconsin
2 reviews
0 helpful votes
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GREAT
November 13, 2017

SUPER EASY AND FAST. GREAT SPECIALS AND GREAT LENSES. EVERYTHING RUNS SUPER SMOOTH AND LOVE IT. VERY HAPPY WITH THE LENSES I FOUND FOR MY DAUGHTER, SHE IS ALWAYS IN NEED OF A NEW PAIR OF GLASSES AND PRICES ARE VERY REASONABLE.

Date of experience: November 12, 2017
Puerto Rico
1 review
0 helpful votes
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I received a 15% discount in my last purchase. Great variety of lenses. Bring a variety of styles and recomendations for you.

Date of experience: November 12, 2017
Florida
1 review
0 helpful votes
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There are so many different styles and colors, I wish I could have them all. They fit perfectly and the price is always right! ;)

Date of experience: November 11, 2017
Pennsylvania
1 review
0 helpful votes
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Browsing was easy and to figure out the right type of lenses and upgrades was truly clear and easy... not anymore.
The prices were super cheap and I used to be very pleased quality wise, not anymore. Last time I ordered glasses they turned out to be very heavy and did not come with the anti glare...
I used to recommend the site to everyone, not anymore.

Date of experience: November 11, 2017
TT
1 review
0 helpful votes
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They don't even respond
November 12, 2017

I bought a glasses from eyebuydirect and it was the wrong prescription.
I contacted them via email got no response.
The manager sent a general customer email saying that they want to hear from the customers, That's a lie! I emailed to that address and still got no response.
I guess after 2months I just need to forget about them.

Date of experience: November 11, 2017
Leo L. — Eyebuydirect Rep
over a year old

Hello Jr,

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect and we appreciate you taking the time to share your concerns.

You may provide your order number or the details of your order in order for us make sure that you'll get the help that you need.

You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST or send us an email at [email protected].

Thank you.

North Carolina
1 review
0 helpful votes
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Website was easy to use and quick to browse. I did want a little more variety with colors. All the colored frames seemed to be in a round shape. I will shop there again though!

Date of experience: November 10, 2017
Idaho
1 review
0 helpful votes
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Love saving money!
November 11, 2017

My husband is really good at braking/ loosing his glasses so when I found this site i couldn't have been happier!

Date of experience: November 10, 2017
California
2 reviews
0 helpful votes
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I love my glasses! So far, I have only bought prescription sunglasses. I measured carefully, took my time - and I absolutely LOVE what I received. The work and look great. I just ordered regular clear glasses as well, we will see how those are. But I am really pleased with what I received, and a better deal than Costco.

Date of experience: November 10, 2017
Washington
2 reviews
0 helpful votes
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One of the most important things to me in an online shopping experience is that the site work well and intuitively. EyeBuyDirect's site is AWESOME. I can find things easily, do all of the things I want during the shopping experience, and it's effortless and unintrusive. They even integrate extremely well with Amazon Payment and PayPal - both of which I have used in the past with other sites with varied quality of experience.

Oh, and they also have great glasses. That's important too. I've been ordering from them for years and the glasses are always perfect.

Date of experience: November 10, 2017
Texas
1 review
0 helpful votes
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Great selection
November 11, 2017

The website was being a bit tricky with me, but overall I got two new regular glasses and my first pair of prescription sunglasses which is awesome. Im so happy.

Date of experience: November 10, 2017
Oregon
1 review
0 helpful votes
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You make me sexy
November 10, 2017

So I think these new glasses will make me sexy... well... at least I hope so. Now I am just filling the space because I have to have more. From Mr. Sexytobe soon.

Date of experience: November 9, 2017
Illinois
1 review
0 helpful votes
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Eye buy
November 10, 2017

Excited for my first pair! Easy process; search and payment. Loved the explanation of the lenseboptions.

Date of experience: November 9, 2017
Georgia
1 review
0 helpful votes
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Difficult to measure
November 10, 2017

Difficult to measure, somewhat confusing to get through all the required information. Will see if I'm a satisfied customer when I receive my glasses!

Date of experience: November 9, 2017
New Jersey
1 review
0 helpful votes
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Easy Navigation
November 10, 2017

Such a great site! The information provided on site was very clear and easy to follow. And prices are very reasonable.

Date of experience: November 9, 2017
Missouri
1 review
0 helpful votes
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I received an email for 15% off, but when I tried to use it, code WELCOME, it wouldn't work. Why would you even send me such an email?

Date of experience: November 9, 2017
Leo L. — Eyebuydirect Rep
over a year old

Good day Stuart,

Thank you for letting us know about your recent experience with EyeBuyDirect. We apologize for the inconvenience, you may provide your contact number and the best time to reach you in order for us to change the experience you had in placing an order.

Feel free to call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST or send us an email at [email protected].
Thank you and have a great day.

Thank you and have a great day.

Arizona
1 review
0 helpful votes
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I bought polarized prescription glasses at 1/2 the price of an ordinary Costco pair. The fit was a little too big. I wrote to the company to try and buy another pair that would be a better fit. But, they were nice enough to offer me an exchange after I had the glasses for almost 4 months. I very highly recommend them.

Date of experience: November 9, 2017
Illinois
1 review
1 helpful vote
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Awesome cute and stylish fames that are affordable. Wish that there were more shipping options but overall im satisfied.

Date of experience: November 9, 2017