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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Fast and easy transactions and great deal for quality items. If you are on the fence, just try it out. You will be happy.
If you are lucky enough to have found this web site, go no further. This is the place for excellence in customer service and product satisfaction with quality, price and dependability.
Website is great. Hope product comes out great too. Past experience I had glasses that were too big.
Got 2 pairs of glasses for under $50 and they are cute and stylish. Looking forward to trying them out.
Love that its all online. I just broke my old ones and can have a new pair shortly without having to go in to the office. Very convenient!
Six year old with glasses. He is really good but when you need a reorder you need it quick. I like that everything is saved and I can just order his glasses again. Only thing I would like to see an improvement on is a quick Reorder option in account history.
Thank you.
Wide variety of frames, easy site for first timers. Thank you customer service very knowledgeable, friendly and very helpful.
I love the fact that you can upload your prescription and the site will tell you which frames will work with it. It took me 10 minutes to load the prescription, peruse what frames would work, upload my photo and "try" on 3 of them and order my favorite.
Fast shipping and love the frames. Very easy to buy and look for the style that fit me. I always recommend this site to my friends and family.
I buy from EBD exclusively, they have all the styles you could want or need and even with a prescription added you don't break the bank.
I've bought 7 pairs of glasses from EyeBuy over the last 8 years and have been very happy with them. They shipped very quickly and I was very pleased with the fast shpping, style of the frames and the workmanship. I have recommended this site to anyone that will listen to me.
It is my second purchase! It is so simple to choose and it is over expectation! I just love! And in my first purchase I wrote a wrong number in my prescription and the sent me an e-mail telling me that the number that I wrote looks strange, so I verify again and it was wrong. They were so nice and clarify all my doubts! Plus they are very patience.
I haven't received my new glasses yet, but the shopping and buying process was easy! If the prescription is correct i will definitely order again.
I use this company every time I need a new pair of glasses. Their products have always been sturdy and look great.
Great experience and return and fix for broken glasses. I recommend hole heatedly! I like the selection and once you size your glasses Sm Med ect almost anything in that section will look good.
The Try On Feature really helped me decide on the frames I wanted. I tried on at least four different frames but kept going back and comparing them to the frames my spouse and I thought looked the best. This was really helpful for the decision making process which prompted me to buy four frames.
Thanks!
This is my second time ordering from eyebuydirect and both of my experiences have been easy and quick. I still love my first pair of glasses I ordered from them and knew I had to come back to order from them again.
I have needed new glasses forever and was referred to this website- seriously so many cute options it was hard to choose! And the prices can't be beat. They made it super easy to order! Can't wait to get my new glasses!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

