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business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,656
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,837 reviews

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Massachusetts
1 review
0 helpful votes
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Fast and easy transactions and great deal for quality items. If you are on the fence, just try it out. You will be happy.

Date of experience: November 21, 2017
Massachusetts
2 reviews
0 helpful votes
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This is the place!
November 22, 2017

If you are lucky enough to have found this web site, go no further. This is the place for excellence in customer service and product satisfaction with quality, price and dependability.

Date of experience: November 21, 2017
California
1 review
0 helpful votes
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Looks great
November 21, 2017

Website is great. Hope product comes out great too. Past experience I had glasses that were too big.

Date of experience: November 20, 2017
Kansas
1 review
0 helpful votes
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Good prices
November 21, 2017

Got 2 pairs of glasses for under $50 and they are cute and stylish. Looking forward to trying them out.

Date of experience: November 20, 2017
New Mexico
1 review
0 helpful votes
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Convenient
November 22, 2017

Love that its all online. I just broke my old ones and can have a new pair shortly without having to go in to the office. Very convenient!

Date of experience: November 20, 2017
Iowa
1 review
0 helpful votes
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Six year old with glasses. He is really good but when you need a reorder you need it quick. I like that everything is saved and I can just order his glasses again. Only thing I would like to see an improvement on is a quick Reorder option in account history.

Thank you.

Date of experience: November 20, 2017
Illinois
1 review
0 helpful votes
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Wide variety of frames, easy site for first timers. Thank you customer service very knowledgeable, friendly and very helpful.

Date of experience: November 20, 2017
Texas
1 review
0 helpful votes
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Great
November 20, 2017

Great to be able to live chat if any questions. Quick response and very helpful. Specially if you dont understand your Rx

Date of experience: November 19, 2017
Minnesota
1 review
0 helpful votes
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Easy Order
November 20, 2017

I love the fact that you can upload your prescription and the site will tell you which frames will work with it. It took me 10 minutes to load the prescription, peruse what frames would work, upload my photo and "try" on 3 of them and order my favorite.

Date of experience: November 19, 2017
Florida
1 review
0 helpful votes
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Excellent!
November 19, 2017

Fast shipping and love the frames. Very easy to buy and look for the style that fit me. I always recommend this site to my friends and family.

Date of experience: November 18, 2017
Nevada
1 review
0 helpful votes
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I buy from EBD exclusively, they have all the styles you could want or need and even with a prescription added you don't break the bank.

Date of experience: November 18, 2017
Texas
1 review
0 helpful votes
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Best deal on the internet
November 18, 2017

I've bought 7 pairs of glasses from EyeBuy over the last 8 years and have been very happy with them. They shipped very quickly and I was very pleased with the fast shpping, style of the frames and the workmanship. I have recommended this site to anyone that will listen to me.

Date of experience: November 16, 2017
North Carolina
1 review
0 helpful votes
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Simple and Perfect!
November 18, 2017

It is my second purchase! It is so simple to choose and it is over expectation! I just love! And in my first purchase I wrote a wrong number in my prescription and the sent me an e-mail telling me that the number that I wrote looks strange, so I verify again and it was wrong. They were so nice and clarify all my doubts! Plus they are very patience.

Date of experience: November 16, 2017
Wisconsin
1 review
0 helpful votes
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Easy process
November 18, 2017

I haven't received my new glasses yet, but the shopping and buying process was easy! If the prescription is correct i will definitely order again.

Date of experience: November 16, 2017
Texas
1 review
0 helpful votes
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I use this company every time I need a new pair of glasses. Their products have always been sturdy and look great.

Date of experience: November 16, 2017
California
2 reviews
0 helpful votes
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Great experience
November 16, 2017

Great experience and return and fix for broken glasses. I recommend hole heatedly! I like the selection and once you size your glasses Sm Med ect almost anything in that section will look good.

Date of experience: November 16, 2017
New York
1 review
0 helpful votes
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Bought Four Frames!
November 16, 2017

The Try On Feature really helped me decide on the frames I wanted. I tried on at least four different frames but kept going back and comparing them to the frames my spouse and I thought looked the best. This was really helpful for the decision making process which prompted me to buy four frames.
Thanks!

Date of experience: November 16, 2017
Texas
1 review
0 helpful votes
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Great quality and prices
November 16, 2017

This is my second time ordering from eyebuydirect and both of my experiences have been easy and quick. I still love my first pair of glasses I ordered from them and knew I had to come back to order from them again.

Date of experience: November 16, 2017
Maryland
1 review
0 helpful votes
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Now its just a matter of waiting to see if i love them which im sure i will. Thank you for making checkout easy!

Date of experience: November 16, 2017
Texas
1 review
0 helpful votes
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I have needed new glasses forever and was referred to this website- seriously so many cute options it was hard to choose! And the prices can't be beat. They made it super easy to order! Can't wait to get my new glasses!

Date of experience: November 15, 2017