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business logo of Eyebuydirect

Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,656
value
5,189
shipping
5,189
returns
132
quality
5,292
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Pennsylvania
1 review
0 helpful votes
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Great prices!
November 26, 2017

I have yet to receive my glasses since I just purchased them, but as far as the purchasing experience goes I loved it. I love that I'm able to "try on" the glasses before purchasing them and I love the lense options they have available. I can't wait to see how they fit in real life and how I really look with them on :)

Date of experience: November 25, 2017
Wisconsin
2 reviews
0 helpful votes
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Easy and affordable
November 26, 2017

When purchasing glasses for my kids, this is the best option. They lose them; they break them. This is a great option to replace them and it's easy and affordable. I'll never buy glasses from a brick and mortar location again b/c they are overpriced compared to EyeBuyDirect.

Date of experience: November 25, 2017
Washington
1 review
0 helpful votes
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New lifetime costumer! I have been impressed and very satisfied with every purchase Ive made. I get compliments on my frames and have told numerous friends to check eyebuydirect.com and that they wont be let down.

Date of experience: November 24, 2017
Arkansas
1 review
0 helpful votes
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Great
November 26, 2017

No problems, love this place. Convenience of shopping in my own home. Great prices and excellent products.

Date of experience: November 24, 2017
Georgia
4 reviews
4 helpful votes
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Website slow, crashes
November 26, 2017

Website permits uploading of a photo, but the site crashes frequently and is very slow to load. Pricing is sneaky; unlike readers.com or peepers.com, the initially-quoted price is for the frames ONLY; the lenses are extra. I would not have bought from this company except for the BOGO offer, and the fact that this site offered more frame choices for small adult faces.

Date of experience: November 24, 2017
Colorado
1 review
0 helpful votes
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Simple
November 25, 2017

Seem to have good promotions and usually they are better priced than alternatives to their website although im just typing now to get to one hundred characters

Date of experience: November 24, 2017
Pennsylvania
1 review
0 helpful votes
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I'm super excited for the frames I ordered to arrive in the mail. This website offers the best try-on tool compared to what I've seen on other sites. The frames truly look natural on my face, which makes me even more confident about the frames I've ordered. I can't wait for them to arrive!

Date of experience: November 24, 2017
Arizona
1 review
0 helpful votes
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Although it takes about 2 weeks to get glasses, the quality for the price cannot be matched. I liked one frame and got so many compliments, i ordered the new colors it was released in. My coworkers could not believe I paid $16 for the glasses, they assumed they were over $200. Lenses are acceptable quality for the price. And appreciate the screwdriver and baggie/lens cleaner with each pair

Date of experience: November 24, 2017
New Jersey
1 review
0 helpful votes
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Annoying
November 25, 2017

Sue signs you or very quickly and they apply their discounts before everything is added so you really do not receive a good deal

Date of experience: November 24, 2017
South Carolina
1 review
0 helpful votes
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We have always had great experiences with EyeBuy products! Great prices and quality products for our whole family!

Date of experience: November 24, 2017
South Carolina
1 review
0 helpful votes
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The checkout process is not user friendly and needed to be refreshed several times...

Date of experience: November 24, 2017
New York
1 review
0 helpful votes
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Great deals
November 25, 2017

Great deals and nice styles looking forward to getting them in the mail. It's a little overwhelming how many different styles there are.

Date of experience: November 24, 2017
New York
1 review
0 helpful votes
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Easy
November 24, 2017

Modern, simple looks. Easy to choose and nice variety. Very reasonable prices. Good options for computer lenses.

Date of experience: November 23, 2017
Georgia
2 reviews
0 helpful votes
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Easy to order and very nice options on frames and customizing lenses... Have had great experience with EBD even with having to return glasses for an exchange. Thank you...

Date of experience: November 23, 2017
Illinois
1 review
0 helpful votes
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The only complaint was I could not get my 15% new customer discount to apply. I will take this up with them when there are live humans available. Other than that it was ok I guess I will see how the glasses feel and look.

Date of experience: November 22, 2017
Alabama
1 review
0 helpful votes
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Took me about five minutes to find the frames I wanted and check out. Glad i stumbled upon this site.

Date of experience: November 22, 2017
Missouri
1 review
0 helpful votes
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Great deal for glassas
November 23, 2017

I have ordered from this site and have never been disappointed. Their customer service is first rate.

Date of experience: November 22, 2017
Texas
1 review
0 helpful votes
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I have used EyeBuyDirect before. Their system is user friendly, their prices affordable, and their service on point.

Date of experience: November 22, 2017
Puerto Rico
1 review
0 helpful votes
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Easy and cheap
November 22, 2017

This site is easy to use and cheap with great products. This is the place if you're looking for good looking cheap eyewear that'll last a long time.

Date of experience: November 22, 2017
California
1 review
0 helpful votes
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This is not my first time buying glasses from them and i will continue to come back! Love their glasses!

Date of experience: November 21, 2017