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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,669
value
5,189
shipping
5,189
returns
132
quality
5,292
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Texas
1 review
0 helpful votes
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Easy Order
January 3, 2018

Never ordered glasses online before and this website made it easy for me. Cant wait to receive my prescription glasses in the mail.

Date of experience: January 2, 2018
Florida
1 review
0 helpful votes
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Great glasses
January 3, 2018

I love this website very affordable, I love the colors, frames, and how fast they get my order place. Please bring back Saint Lou frame.

Date of experience: January 2, 2018
Florida
1 review
0 helpful votes
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Easy
January 2, 2018

Its very easy to order this way for me. I am physically disabled. Thankyou so much. I also changed my haircolor so these go so much better with my current haircolor.

Date of experience: January 1, 2018
Utah
1 review
0 helpful votes
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So far, so good. We'll see how the return process is, if needed. I'm not in any hurry so the wait isn't a big deal.

Date of experience: January 1, 2018
Virginia
1 review
0 helpful votes
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Amazing
January 2, 2018

I love this website, I'm constantly breaking the glasses I get from the optometrist's office. Its great to know that they always have good quality glasses when I need a second backup pair. Great for college students and kids who often lose and break their glasses. Quick delivery and easier ordering. Also, I know the free delivery is 7-14 days but at the eye doctor, the prescription isn't ready for 14-21 days.

Date of experience: January 1, 2018
Germany
2 reviews
0 helpful votes
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Love to buy all my glasses on this site. Good selection-great prices-fast shipment. Try it - you will be very happy!

Date of experience: January 1, 2018
Pennsylvania
1 review
0 helpful votes
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My glasses are great, and a great deal. That's why I wanted a second backup pair, and then I wanted a transition-lens pair, which were great but which I then promptly lost and needed to reorder. But EBD badly needs a REORDER button like Warby Parker has. It's annoying to have to go through the whole selection process again, and to hope I copied over everything correctly. They should really just have a REORDER button so I can get exactly what I got the last time, and not fuss or worry that I introduced a mistake.

Also, each time they took about 2 or 3 weeks to arrive. I got a notice a few days after ordering that they had shipped, but then oddly, it seemed from the tracking info that they sat in a holding place in New Jersey, just across the river from my home in Manhattan, for rather a long time before heading out to me.

Date of experience: January 1, 2018
California
2 reviews
0 helpful votes
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Ive used eyebuy direct for a couple of years now. They are a great company but I didnt have many choices in size extra small. I noticed they expanded their selection! Its pretty much risk free, they will make sure you like them or your money back

Date of experience: December 31, 2017
Colorado
1 review
0 helpful votes
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I have bought many pairs of glasses from this web site they are cheep and im not out a lot of money when I site on my glasses

Date of experience: December 31, 2017
Texas
1 review
0 helpful votes
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I did not love navigating. It took way too many steps to order a particular frame after we picked it out. Nonetheless, the final results are highly price happy.

Date of experience: December 31, 2017
Hawaii
1 review
0 helpful votes
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Great deal
January 2, 2018

Great site that has lots of affordable options for everyday glasses and sunglasses. I can get fun glasses for any outfit/day of the week and if I loose them (because I'm forgetful) it's not the end of the world.

Date of experience: December 31, 2017
New Mexico
1 review
1 helpful vote
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I just ordered my third pair of prescription glassess from this site. These three pairs together cost less than the one pair i have from my optometrist. I like this site.

The lense perscriptions were perfect. It was very comfortable with no adjustment period for either pair.

The shipping packages are great toom the glasses come in reusable (and cute) cardboard boxes.

Date of experience: December 31, 2017
Rhode Island
1 review
0 helpful votes
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Pleasurable way to shop for glasses for the whole family. Easy, convient with many styles to choose from.

Date of experience: December 30, 2017
Connecticut
1 review
0 helpful votes
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Love this site
December 31, 2017

Incredible money vs. value and you can return if you dont like. I semi-prefer the styles at this site over warby parker and the price is better here.

Date of experience: December 30, 2017
Massachusetts
1 review
0 helpful votes
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I ordered 3 times a year. For the cost of one frame and lenses in a store I can buy 6-7 here! I order three times a year for my son and I.

Date of experience: December 30, 2017
Connecticut
1 review
0 helpful votes
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The best
December 31, 2017

I never have a negative thing to say about your products! The quality and styles are great! I will and have recommended your website to friends and family. Thank you

Date of experience: December 30, 2017
Missouri
1 review
0 helpful votes
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It was very difficult to search with the way it's set up. I wanted to search with all combined - I needed to search womens with var

Date of experience: December 30, 2017
Colorado
1 review
0 helpful votes
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It is what it is. It's easier and less expensive then anywhere but the fit is fairly iffy as with any online purchase. The site is a bit tedious to navigate but overall the savings are worth the hasslehassle

Date of experience: December 29, 2017
California
1 review
0 helpful votes
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It's good enough
December 30, 2017

I like them and they are super stylish but sometimes they don't last that long but they last long enough for me.

Date of experience: December 29, 2017
Germany
1 review
0 helpful votes
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In LOVE with my glasses!
December 30, 2017

I love my glasses! Ordering was easy and I am super satisfied! I just ordered my 2nd pair! I will continue to order from here.

Date of experience: December 29, 2017