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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Never ordered glasses online before and this website made it easy for me. Cant wait to receive my prescription glasses in the mail.
I love this website very affordable, I love the colors, frames, and how fast they get my order place. Please bring back Saint Lou frame.
Its very easy to order this way for me. I am physically disabled. Thankyou so much. I also changed my haircolor so these go so much better with my current haircolor.
So far, so good. We'll see how the return process is, if needed. I'm not in any hurry so the wait isn't a big deal.
I love this website, I'm constantly breaking the glasses I get from the optometrist's office. Its great to know that they always have good quality glasses when I need a second backup pair. Great for college students and kids who often lose and break their glasses. Quick delivery and easier ordering. Also, I know the free delivery is 7-14 days but at the eye doctor, the prescription isn't ready for 14-21 days.
Love to buy all my glasses on this site. Good selection-great prices-fast shipment. Try it - you will be very happy!
My glasses are great, and a great deal. That's why I wanted a second backup pair, and then I wanted a transition-lens pair, which were great but which I then promptly lost and needed to reorder. But EBD badly needs a REORDER button like Warby Parker has. It's annoying to have to go through the whole selection process again, and to hope I copied over everything correctly. They should really just have a REORDER button so I can get exactly what I got the last time, and not fuss or worry that I introduced a mistake.
Also, each time they took about 2 or 3 weeks to arrive. I got a notice a few days after ordering that they had shipped, but then oddly, it seemed from the tracking info that they sat in a holding place in New Jersey, just across the river from my home in Manhattan, for rather a long time before heading out to me.
Ive used eyebuy direct for a couple of years now. They are a great company but I didnt have many choices in size extra small. I noticed they expanded their selection! Its pretty much risk free, they will make sure you like them or your money back
I have bought many pairs of glasses from this web site they are cheep and im not out a lot of money when I site on my glasses
I did not love navigating. It took way too many steps to order a particular frame after we picked it out. Nonetheless, the final results are highly price happy.
Great site that has lots of affordable options for everyday glasses and sunglasses. I can get fun glasses for any outfit/day of the week and if I loose them (because I'm forgetful) it's not the end of the world.
I just ordered my third pair of prescription glassess from this site. These three pairs together cost less than the one pair i have from my optometrist. I like this site.
The lense perscriptions were perfect. It was very comfortable with no adjustment period for either pair.
The shipping packages are great toom the glasses come in reusable (and cute) cardboard boxes.
Pleasurable way to shop for glasses for the whole family. Easy, convient with many styles to choose from.
Incredible money vs. value and you can return if you dont like. I semi-prefer the styles at this site over warby parker and the price is better here.
I ordered 3 times a year. For the cost of one frame and lenses in a store I can buy 6-7 here! I order three times a year for my son and I.
I never have a negative thing to say about your products! The quality and styles are great! I will and have recommended your website to friends and family. Thank you
It was very difficult to search with the way it's set up. I wanted to search with all combined - I needed to search womens with var
It is what it is. It's easier and less expensive then anywhere but the fit is fairly iffy as with any online purchase. The site is a bit tedious to navigate but overall the savings are worth the hasslehassle
I like them and they are super stylish but sometimes they don't last that long but they last long enough for me.
I love my glasses! Ordering was easy and I am super satisfied! I just ordered my 2nd pair! I will continue to order from here.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

