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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,669
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,034 reviews

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California
1 review
0 helpful votes
Follow Ann M.
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This website is awesome and so easy to use:-) I love the upload your face feature to check the fit. Made measuring and adding in my script super easy too. I also made a call to customer service and AJ gave the best customer service, super responsive and I was on and off the call in less than 5 minutes.
All the <3

Date of experience: January 8, 2018
Missouri
1 review
0 helpful votes
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Great experience
January 9, 2018

I enjoyed browsing and the checkout experience. Loved the pricing. My daughter was very excited to order her new glasses. The shipping is reasonable.

Date of experience: January 8, 2018
California
1 review
0 helpful votes
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Efficiency
January 9, 2018

I have ordered eyeglasses from EyeBuyDirect a number of times. My experience has always been the same: Easy to find what I want. Easy to order. Easy to make changes. Easy on the wallet!

Date of experience: January 8, 2018
Virginia
1 review
0 helpful votes
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You guys make it so easy to find exactly what I want.
I lost my recently purchased glasses, but you have the information in my history so it was easy to reorder.

Date of experience: January 8, 2018
Nebraska
1 review
0 helpful votes
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So Easy!
January 9, 2018

This is my 4th pair of glasses from EyeBuyDirect. Great selection and great service. Much cheaper than buying at a retail store and my prescription is always spot on.

Date of experience: January 8, 2018
Florida
1 review
0 helpful votes
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Easy Peasy
January 9, 2018

Referred by my daughter who was a happy customer. LOVE the virtual "try on" method! Process was easy and prices are reasonable. Waiting for my first pair to arrive :)

Date of experience: January 8, 2018
Maryland
1 review
0 helpful votes
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Wish processing was faster, would like to receive glasses sooner. But overall I have been satisfied with my glasses, only ever had to return one pair.

Date of experience: January 8, 2018
Colorado
1 review
0 helpful votes
Follow Ileana M.
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Eye Buy Direct offers incredible prices and a very quality and selection of eye glasses. Their customer service is superb. Will continue to order my glasses from them.

Date of experience: January 8, 2018
Virginia
1 review
0 helpful votes
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Replace broken frames
January 9, 2018

Unfortunately the plastic eye frames broke 1 month after warranty, not repairable, so have to repurchase same frames again as the lens won't fit a different frame. So possibility of another broken frames as wasn't instructed these were not strong enough for the stronger prescriptions at the time of the original purchase.

Date of experience: January 8, 2018
California
1 review
1 helpful vote
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Tricky coupon codes
January 8, 2018

Beware of the fake coupons that entice customers, it's click-bait. After you use one, you learn that it can only be used ONCE per YEAR. That's ridiculous, when I've purchased several pairs of glasses from this site. They have a very different idea of what Loyalty means.

Date of experience: January 8, 2018
Indiana
1 review
0 helpful votes
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I was impressed with the price and quality of the product and just purchased two more pair of glasses. The only drawback is finding an local optical shop to do the adjustments.

Date of experience: January 8, 2018
New Jersey
1 review
0 helpful votes
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This is a faster cheaper service for great glasses, i recommend that you purchase more than one as a spare pair or even one for work, home, or just casual wear.

Date of experience: January 8, 2018
Georgia
1 review
0 helpful votes
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Great
January 8, 2018

I love the site I am currently waiting on the arrival of my new glasses. If this pair of glasses are the correct size and fit, I will purchase again from EyeBuyDirect

Date of experience: January 7, 2018
Texas
1 review
0 helpful votes
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Excellent!
January 8, 2018

I've used eyebuy for 6 years, and 3 pairs of glasses.
They are well made, and I even get prescription sunglasses for cheaper than anywhere else. Also when returning glasses for an error I made, they still let me exchange at no charge.
I highly recommend this site

Date of experience: January 7, 2018
New York
1 review
0 helpful votes
Follow A V.
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Your website should have more information about how glasses should fit, how to select the right size of the frame, and a 3D fitting feature if at all possible. The website is also very clunky. I tried to add a new prescription and was not able to it. I could not figure out how to edit an existing one or delete one. I tried the live chat but it was not available.

Date of experience: January 6, 2018
California
1 review
0 helpful votes
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Had the Brandon's for about two years now and had to get another pair with updated script. EyeBuyDirect is simple and affordable.

Date of experience: January 6, 2018
Massachusetts
1 review
0 helpful votes
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I have at least 10 pairs of glasses from them. Glasses always come ready to wear right out of the box. I've made returns and always have great customer service., i have never had a problem they always take back my glasses if you are not 100 percent happy!

Date of experience: January 6, 2018
Texas
1 review
0 helpful votes
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Very easy to use
January 6, 2018

Great prices great glasses and an easy to use website. Used a coupon for 15% off and free shipping. (why do i need so many characters ive already said what i need to say why wont you let me leave)

Date of experience: January 5, 2018
Georgia
1 review
0 helpful votes
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Good customer service
January 6, 2018

I like you mostly because when the one pair broke, it was hassle free replacement. I LOVE a company that stands behind their products!

Date of experience: January 5, 2018
California
1 review
0 helpful votes
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I love this website. I have been buying from this site for years with never an issue. Highly recommend.

Date of experience: January 5, 2018