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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,669
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,036 reviews

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Kentucky
1 review
0 helpful votes
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This is ridiculous
February 28, 2018

Ordered 2/26 was supposed to get expedited shipping as they screwed my last order up(and they broke after two months) here it is 3/12 and STILL THEY ARE NOT HERE. This is absolutely unacceptable as a company to be this horrible with customer service!.

Date of experience: February 27, 2018
Leo L. — Eyebuydirect Rep
over a year old

Hi Katie

We apologize for the inconvenience. Your business means a lot to us, we will be glad to help and raise your concern for us to continue to improve our service. However, may we have the details of your order such as order number, phone number or email address.

You may also provide your direct contact number and the best time to reach you.

You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.

Thank you

North Dakota
2 reviews
0 helpful votes
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Great experience!
February 28, 2018

They have a large selection of frames and different price points. They are very reasonable. I really like to the ability to upload a photo on try on any pair of glasses. You can even do it from the search page where they are all listed so you can just click through and try them all. Great price!

Date of experience: February 27, 2018
Texas
1 review
0 helpful votes
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Uh Amazing
February 28, 2018

I love the different color options, the price, and the fit. I probably have eight pairs of glasses from here, and I love each one!

Date of experience: February 27, 2018
Michigan
1 review
1 helpful vote
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Complete Garbage
February 27, 2018

Its been two weeks and no one has gotten back to me after several emails.
Their chat never works and no one answers the phone.
It says delivered 7-14 days. It has been 3 weeks.
Oh and they charge your credit card the first day!

Date of experience: February 27, 2018
Ohio
1 review
0 helpful votes
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First Time User
February 28, 2018

Happened on the site after looking at the traditional ones I'd used before, but wasn't happy with all the name brand choices. Found some frames I loved and an unbeatable price. Last test is when they delivered are they actually as good as they seem

Date of experience: February 27, 2018
California
1 review
0 helpful votes
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Im so in love with all my glasses purchases with EyeBuyDirect! They always get it exactly right! I am a repeat customer and it will stay that way for the forseeable future. Thanks EyeBuyDirect!

Date of experience: February 27, 2018
Rhode Island
1 review
0 helpful votes
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The first time they got my prescription wrong, they asked me to email my doctor's written prescription to see the mistake hadn't been mine. They offered to replace it at no cost. The second time they got it wrong, they told me to go get an eye exam.

Date of experience: February 27, 2018
Leo L. — Eyebuydirect Rep
over a year old

Hi Mary,

Thank you for taking time out of your busy schedule to write us and express your grievances on how our website and services do not meet up with your expectations.

To resolve your issue, please provide your contact number and the best time to reach you in order for us to walk you through the process of placing an order. You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.

Thank you and have a great day!

Tennessee
1 review
0 helpful votes
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I love this company
February 27, 2018

I have been telling people for years to use this website. Since I found out about it, this is the ONLY place I get my glasses! They are good quality, don't over pay for name brand!

Date of experience: February 27, 2018
Nevada
1 review
0 helpful votes
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This website has useful features that I haven't found on other sites, and the coupon code was very helpful.

Date of experience: February 27, 2018
Florida
3 reviews
4 helpful votes
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Love this Company
February 27, 2018

I have been buying glasses from this company for the last three years and every issue have been professionally dealt with. I really appreciate you guys. All the best as the challenging 2019 rolls in.

Date of experience: February 27, 2018
Georgia
1 review
0 helpful votes
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LOVE YOUR GLASSES
February 27, 2018

This is my 5th pair since 2009. Love your ordering and your customer service is to
Be thanked for never questioning anything, and always help. That is what keeps a business. Keep up the good work.

Date of experience: February 26, 2018
California
2 reviews
0 helpful votes
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Love the deals
February 27, 2018

I just made my first order, so far so good :) The sites features were easy to use. I especially love the try on feature it really helped me to make a decision about my purchase. Once i receive my order I will give a further review.

Date of experience: February 26, 2018
Florida
2 reviews
0 helpful votes
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I have purchased many pairs of glasses and have always been happy! Could not be happier! Thank you!

Date of experience: February 26, 2018
Texas
1 review
0 helpful votes
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Returning Customer
February 27, 2018

I am very pleased with purchasing items from EyeBuy Direct. I have bought 4 glasses from this website. They are of sturdy quality and the prices are very reasonable.

Date of experience: February 26, 2018
Florida
1 review
0 helpful votes
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These glasses are nice, right fit and no problem with delivery... I'm a sold... You guys always reach out to my wife email with all info. That i would need to know. We truely appreciate it all

Date of experience: February 26, 2018
Arkansas
1 review
0 helpful votes
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Review1
February 27, 2018

Easy to use site. I'll know better once I get my glasses. Helpful directions and explanations. GOOD PRICING. I needed a pair until my next eye exam

Date of experience: February 26, 2018
California
1 review
0 helpful votes
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First time customer.
February 27, 2018

Online attempt went well until I got to "submit". (I'm 72 so it's no surprise). Phone call to set things straight went Very well. My online info was on file, yay! Erma (I believe) was really helpful, patient, understanding and a pleasure to talk with. I am excited for my glasses to arrive.
Thank you EyeBuyDirect!
Ben Sochacki

Date of experience: February 26, 2018
New York
3 reviews
2 helpful votes
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I have ordered several pair of glasses from this site. They make it easy to understand and purchase eyewear. I have ordered four pair so far and have never had an issue.

Date of experience: February 26, 2018
Massachusetts
1 review
0 helpful votes
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Nice
February 27, 2018

I am hoping that this is going to be a great experience. I have never used them before but I'm excited to get my glasses in the mail

Date of experience: February 26, 2018
Texas
2 reviews
0 helpful votes
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I Love Eye buy Direct
February 26, 2018

I love eye buy direct, so many styles and choices. Frames are affordable and they are cut and mailed out and packaged wonderfully. Any time I've had an issue they have accommodated me. I have spent over $100 of dollars with them I've been ordering glasses for two years now.

Date of experience: February 26, 2018