Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ordered 2/26 was supposed to get expedited shipping as they screwed my last order up(and they broke after two months) here it is 3/12 and STILL THEY ARE NOT HERE. This is absolutely unacceptable as a company to be this horrible with customer service!.
They have a large selection of frames and different price points. They are very reasonable. I really like to the ability to upload a photo on try on any pair of glasses. You can even do it from the search page where they are all listed so you can just click through and try them all. Great price!
I love the different color options, the price, and the fit. I probably have eight pairs of glasses from here, and I love each one!
Its been two weeks and no one has gotten back to me after several emails.
Their chat never works and no one answers the phone.
It says delivered 7-14 days. It has been 3 weeks.
Oh and they charge your credit card the first day!
Happened on the site after looking at the traditional ones I'd used before, but wasn't happy with all the name brand choices. Found some frames I loved and an unbeatable price. Last test is when they delivered are they actually as good as they seem
Im so in love with all my glasses purchases with EyeBuyDirect! They always get it exactly right! I am a repeat customer and it will stay that way for the forseeable future. Thanks EyeBuyDirect!
The first time they got my prescription wrong, they asked me to email my doctor's written prescription to see the mistake hadn't been mine. They offered to replace it at no cost. The second time they got it wrong, they told me to go get an eye exam.
Hi Mary,
Thank you for taking time out of your busy schedule to write us and express your grievances on how our website and services do not meet up with your expectations.
To resolve your issue, please provide your contact number and the best time to reach you in order for us to walk you through the process of placing an order. You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.
Thank you and have a great day!
I have been telling people for years to use this website. Since I found out about it, this is the ONLY place I get my glasses! They are good quality, don't over pay for name brand!
This website has useful features that I haven't found on other sites, and the coupon code was very helpful.
I have been buying glasses from this company for the last three years and every issue have been professionally dealt with. I really appreciate you guys. All the best as the challenging 2019 rolls in.
This is my 5th pair since 2009. Love your ordering and your customer service is to
Be thanked for never questioning anything, and always help. That is what keeps a business. Keep up the good work.
I just made my first order, so far so good :) The sites features were easy to use. I especially love the try on feature it really helped me to make a decision about my purchase. Once i receive my order I will give a further review.
I have purchased many pairs of glasses and have always been happy! Could not be happier! Thank you!
I am very pleased with purchasing items from EyeBuy Direct. I have bought 4 glasses from this website. They are of sturdy quality and the prices are very reasonable.
These glasses are nice, right fit and no problem with delivery... I'm a sold... You guys always reach out to my wife email with all info. That i would need to know. We truely appreciate it all
Easy to use site. I'll know better once I get my glasses. Helpful directions and explanations. GOOD PRICING. I needed a pair until my next eye exam
Online attempt went well until I got to "submit". (I'm 72 so it's no surprise). Phone call to set things straight went Very well. My online info was on file, yay! Erma (I believe) was really helpful, patient, understanding and a pleasure to talk with. I am excited for my glasses to arrive.
Thank you EyeBuyDirect!
Ben Sochacki
I have ordered several pair of glasses from this site. They make it easy to understand and purchase eyewear. I have ordered four pair so far and have never had an issue.
I am hoping that this is going to be a great experience. I have never used them before but I'm excited to get my glasses in the mail
I love eye buy direct, so many styles and choices. Frames are affordable and they are cut and mailed out and packaged wonderfully. Any time I've had an issue they have accommodated me. I have spent over $100 of dollars with them I've been ordering glasses for two years now.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo


Hi Katie
We apologize for the inconvenience. Your business means a lot to us, we will be glad to help and raise your concern for us to continue to improve our service. However, may we have the details of your order such as order number, phone number or email address.
You may also provide your direct contact number and the best time to reach you.
You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.
Thank you