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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I am very pleased with purchasing items from EyeBuy Direct. I have bought 4 glasses from this website. They are of sturdy quality and the prices are very reasonable.
These glasses are nice, right fit and no problem with delivery... I'm a sold... You guys always reach out to my wife email with all info. That i would need to know. We truely appreciate it all
Easy to use site. I'll know better once I get my glasses. Helpful directions and explanations. GOOD PRICING. I needed a pair until my next eye exam
Online attempt went well until I got to "submit". (I'm 72 so it's no surprise). Phone call to set things straight went Very well. My online info was on file, yay! Erma (I believe) was really helpful, patient, understanding and a pleasure to talk with. I am excited for my glasses to arrive.
Thank you EyeBuyDirect!
Ben Sochacki
I have ordered several pair of glasses from this site. They make it easy to understand and purchase eyewear. I have ordered four pair so far and have never had an issue.
I am hoping that this is going to be a great experience. I have never used them before but I'm excited to get my glasses in the mail
I love eye buy direct, so many styles and choices. Frames are affordable and they are cut and mailed out and packaged wonderfully. Any time I've had an issue they have accommodated me. I have spent over $100 of dollars with them I've been ordering glasses for two years now.
I love the prices and its great quality. Ive ordered from here before, and Ive never been disappointed. This is my first precision lenses, but Im sure not to be disappointed
Love the website and how easy was it to transition from page to page. There are so many options to choose from. I just bought a transition pair of glasses. I will be back to order a second pair. Thank you
I use to love Eye Buy Direct about two years ago because than, their prices were right and low. Now they cost much more. Still lower then my eye doctor office. However, I just bought two pair of my favorite frames and I'm glad they still had them in stock. To add I love that they saved my prescription information.
The Quality of the frame and the lens is very nice.
I really loved using and recommended my friends too.
Customer service is good when you have a problem.
Looking forward to buy more as i already three from them.
Don't buy from this company. The service is non existant. No live chat, chat agents are always currently available & when you leave a message you will get the computer generated response. If you can get get hold of a representative on the phone, they will lie to you. You will not get your glasses or any satisfaction. In summary if you want to donate money to a fraudulent company, this is as fraudulent as they come.
I just ordered my first pair of glasses from this website and the process was very easy. With my prescription in one had and my phone in the other, it took no longer than 10 minutes. Also, the try on feature comes in handy when selecting a pair
Love this site! I've boughten three pairs of glasses off of them, and each one is perfect in design, cost, and fit! Definitely the way to go with buying glasses!
I love how easy it is to find what you want with so many choices in shapes and colors. Super excited about my new frames
EyeBuyDirect is a godsend! Offering trendy glasses for a fraction of the cost! Ordering is quick and easy. The customer service is EXCELLENT & TOP NOTCH.
The frames are nice some may not be of the best quality as I had one break not to long after purchase but there customer support is nice and helpful good place to buy frames for a low price.
I love this site. Very easy to use and great tools to help a first time online buyer. I never knew you could do this, I always thought you had to go to an office. Not to mention the amazing selection. This is the best way to order glasses!
These guys and gals are amazing and i am so glad that i found them. I have just got two pairs of sunglasses for a great price and whenever i need more glasses i will always come back to this site for them.
Great prices, beautiful frames, excellent deals and very precise. It take too long to arrive but it is worth the wait. Always recommended!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Richard,
We apologize for the inconvenience. Your business means a lot to us, we will be glad to help and raise your concern for us to continue to improve our service. However, may we have the details of your order such as order number, phone number or email address.
You may also provide your direct contact number and the best time to reach you.
You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.
Thank you