Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I just ordered my first pair of glasses with EBD, and I'm optimistic! The pair of glasses I have now are extremely old... I've had them for over 10 years, and my prescription is so outdated in them. Cost has been a deciding factor in me getting a new pair of glasses for years, but then I found EBD. They have stylish frames for an affordable price! I'm a little nervous about buying glasses online without trying them on, but their website provided so many dimension details, I feel pretty good that these will fit. I have a very small face for an adult though, and typically feel more comfortable in children's glasses than I do women's, so if for some reason these look too large on my face, I feel pretty relaxed about the transaction because they have a 14 day trial period to return. So excited to finally try them on!
I called the toll free number dreqading the wait and run around I would get. No hold no run around just fixed my problemo. Bada boom bada bing I will soon be able to see.
Very difficult to Navigate this website.
Otherwise it is complete re specifications of glasses and options availability.
Only place I go for the best style and price I love my glasses which is something I thought Id never say.
These prices can't be beat and with the 14day guarantee and I love the fact that we can drag our own pictures into their site to "try on" the glasses whereas other sites will only allow a web cam picture if any.
This was the most easiest way to order a pair of glasses online. I got a pair through my eyecare plan but I wanted an extra pair in case something happens to the one's I have right now.
I really love the multiple options. Being whether you want prescription sunglasses is a plus! And the variety of glasses for different styles is awesome! Love the sales too!
But it seems at the beginning of the process it said I would get 15% off and free shipping with my first order and I can not remember the promo code or get it back.;-(
It's quick and easy to order great glasses at incredibly low prices. Don't be conned into buying a $500 pair of glasses at your eye doctor's office. Go to Eyebuydirect.com and save hundreds (or if you just absolutely want to spend $500 then do it at Eyebuydirect and get 5 to 10 pairs). I can't say enough about what a quality product this company has.
Very cute glasses and good prices, just a lot of different options and things to do and it wasnt easy to click through and get all instructions.
Honestly amazing customer service. Had a small issue initially ordering because I had not done something correctly. I called and Maria helped me through the whole reorder and voiding the previous order. Super helpful!
I like this website and it is definitely easy to purchase glasses at a cheaper rate. They also provide the tools for you to do your best to see what the glasses may look like on. A couple things I wish they would do would be to have all sizes in all the glasses they advertise AND KEEP all the glasses they have always had. A friend of mine had a great pair of glasses from here and I wanted to get a pair, I just didnt have the extra money at the time. When I was able to make that purchase, they no longer had them. Which was a HUGE HUGE bummer because it is so so hard for me to find glasses that fit my face correctly. Overall though the glasses I have purchased from here have been great quality and exactly what I was expecting.
I just went to my eye doctor today. In one year I have a drastic change in my vision. I have to purchase a pair of glasses both sun and clear for each of my 2 cars and a pair for inside my house. FIVE NEW PAIR OF GLASSES! With eyebuydirect I'm out the door for less than $300.! My wife pays more than $400. For ONE pair! And she's constantly forgetting them... I keep telling her..."I could get you 2 pair for about $150. AND THEY LOOK JUST LIKE THE ONES YOU PAY $400. For!
Easy ordering process, picked the frames, entered my prescription, picked the lens, checked out, done deal at a great price.
Was about to Pay $142 for (1) pair of Glasses at my Doctor's, but decided to not, and with my Promo Code am paying $183 for 3 pairs of glasses and 1 pair of Sunglasses!
Very easy to buy glasses for a great price. I don't have terrible vision so it is nice to buy glasses without having to spend a ton of money on something that isn't life or death for me
I love this place. I've bought 4 pairs of glasses already, it's getting a bit addictive. Eye glasses are so expensive, and you have to go through so many pairs of glasses to find the right ones. I've found that every pair of glasses I've gotten from here looks pretty decent on me. And all of the styles are modern and stylish. I've told so many people about it. I highly recommend it.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

