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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,673
value
5,189
shipping
5,189
returns
132
quality
5,292
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North Carolina
2 reviews
1 helpful vote
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I just ordered my first pair of glasses with EBD, and I'm optimistic! The pair of glasses I have now are extremely old... I've had them for over 10 years, and my prescription is so outdated in them. Cost has been a deciding factor in me getting a new pair of glasses for years, but then I found EBD. They have stylish frames for an affordable price! I'm a little nervous about buying glasses online without trying them on, but their website provided so many dimension details, I feel pretty good that these will fit. I have a very small face for an adult though, and typically feel more comfortable in children's glasses than I do women's, so if for some reason these look too large on my face, I feel pretty relaxed about the transaction because they have a 14 day trial period to return. So excited to finally try them on!

Date of experience: March 15, 2018
Tennessee
1 review
0 helpful votes
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Love it!
March 15, 2018

The process is so easy. Highly recommend. Never expected to find something so easy to use, especially online!

Date of experience: March 14, 2018
Arizona
1 review
0 helpful votes
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Customer Service
March 15, 2018

I called the toll free number dreqading the wait and run around I would get. No hold no run around just fixed my problemo. Bada boom bada bing I will soon be able to see.

Date of experience: March 14, 2018
California
1 review
0 helpful votes
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Very difficult to Navigate this website.
Otherwise it is complete re specifications of glasses and options availability.

Date of experience: March 14, 2018
Texas
1 review
0 helpful votes
Follow Alyssa P.
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Only place I go for the best style and price I love my glasses which is something I thought Id never say.

Date of experience: March 14, 2018
Texas
2 reviews
0 helpful votes
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Prices cant be beat!
March 15, 2018

These prices can't be beat and with the 14day guarantee and I love the fact that we can drag our own pictures into their site to "try on" the glasses whereas other sites will only allow a web cam picture if any.

Date of experience: March 14, 2018
California
1 review
0 helpful votes
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Easy to order
March 15, 2018

This was the most easiest way to order a pair of glasses online. I got a pair through my eyecare plan but I wanted an extra pair in case something happens to the one's I have right now.

Date of experience: March 14, 2018
North Carolina
1 review
0 helpful votes
Follow Vannida T.
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I really love the multiple options. Being whether you want prescription sunglasses is a plus! And the variety of glasses for different styles is awesome! Love the sales too!

Date of experience: March 13, 2018
Washington
1 review
1 helpful vote
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Was pretty simple
March 15, 2018

But it seems at the beginning of the process it said I would get 15% off and free shipping with my first order and I can not remember the promo code or get it back.;-(

Date of experience: March 13, 2018
Oklahoma
1 review
0 helpful votes
Follow Steven V.
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It's quick and easy to order great glasses at incredibly low prices. Don't be conned into buying a $500 pair of glasses at your eye doctor's office. Go to Eyebuydirect.com and save hundreds (or if you just absolutely want to spend $500 then do it at Eyebuydirect and get 5 to 10 pairs). I can't say enough about what a quality product this company has.

Date of experience: March 13, 2018
Texas
1 review
0 helpful votes
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Very cute glasses and good prices, just a lot of different options and things to do and it wasnt easy to click through and get all instructions.

Date of experience: March 13, 2018
New Mexico
1 review
0 helpful votes
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Decent prices. Will see when they get here. Hopefully it will be a good pair. Needed something inexpensive and good quality.

Date of experience: March 13, 2018
New York
1 review
0 helpful votes
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Honestly amazing customer service. Had a small issue initially ordering because I had not done something correctly. I called and Maria helped me through the whole reorder and voiding the previous order. Super helpful!

Date of experience: March 13, 2018
Connecticut
1 review
0 helpful votes
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Good
March 15, 2018

I like this website and it is definitely easy to purchase glasses at a cheaper rate. They also provide the tools for you to do your best to see what the glasses may look like on. A couple things I wish they would do would be to have all sizes in all the glasses they advertise AND KEEP all the glasses they have always had. A friend of mine had a great pair of glasses from here and I wanted to get a pair, I just didnt have the extra money at the time. When I was able to make that purchase, they no longer had them. Which was a HUGE HUGE bummer because it is so so hard for me to find glasses that fit my face correctly. Overall though the glasses I have purchased from here have been great quality and exactly what I was expecting.

Date of experience: March 13, 2018
California
1 review
0 helpful votes
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Smooth
March 13, 2018

I just went to my eye doctor today. In one year I have a drastic change in my vision. I have to purchase a pair of glasses both sun and clear for each of my 2 cars and a pair for inside my house. FIVE NEW PAIR OF GLASSES! With eyebuydirect I'm out the door for less than $300.! My wife pays more than $400. For ONE pair! And she's constantly forgetting them... I keep telling her..."I could get you 2 pair for about $150. AND THEY LOOK JUST LIKE THE ONES YOU PAY $400. For!

Date of experience: March 12, 2018
New York
1 review
0 helpful votes
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Easy ordering process, picked the frames, entered my prescription, picked the lens, checked out, done deal at a great price.

Date of experience: March 12, 2018
Puerto Rico
1 review
0 helpful votes
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Good
March 13, 2018

Easy to shop and to enter the rx i loved it. The glasses are nice and the prices are great. Will recommend it for sure.

Date of experience: March 12, 2018
Arizona
1 review
0 helpful votes
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AMAZING!
March 13, 2018

Was about to Pay $142 for (1) pair of Glasses at my Doctor's, but decided to not, and with my Promo Code am paying $183 for 3 pairs of glasses and 1 pair of Sunglasses!

Date of experience: March 12, 2018
Illinois
1 review
0 helpful votes
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Awesome
March 13, 2018

Very easy to buy glasses for a great price. I don't have terrible vision so it is nice to buy glasses without having to spend a ton of money on something that isn't life or death for me

Date of experience: March 12, 2018
New York
1 review
0 helpful votes
Follow B H.
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I love this place. I've bought 4 pairs of glasses already, it's getting a bit addictive. Eye glasses are so expensive, and you have to go through so many pairs of glasses to find the right ones. I've found that every pair of glasses I've gotten from here looks pretty decent on me. And all of the styles are modern and stylish. I've told so many people about it. I highly recommend it.

Date of experience: March 12, 2018