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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I've had a bad experience with EBD in the past, but recently friends and family have told me to try it again. I've recently bought one pair of glasses and I'll update on how they are.
A second time ordering from EyeBuyDirect. I should like these glasses as much as the others. It was easy to order and didn't even need my prescription coffee copy
This experience will keep me coming back. I was able to add my prescription easily. The prices are great.
Easy, fast direct! Able to get glasses at low prices with the touch of a button! Theres so many different styles available
The entire process was very easy. Chose the pair of glass(es) that you like. Upload a photo s you can see how they will look. Enter the data from your most recent we examination. Enter any coupon code th a you may have and then check out. Your prescription glasses or sunglasses will be delivered an a few days or so. It's that simple.
I have been happy with my glasses, but do not like navigating the site. It takes a long time to place an order because I keep having to go back and forth from page to page to match up the size frame that I used in previous orders and the new frames that I am looking at. I just ordered prescription sunglasses for the first time. I hope they fit!
It was a very helpful website and every thing was reasonably priced and had fashionable lenses. I appreciated the promo code as well
The first time I ordered from them I was in a rush because my daughter had broken my glasses from the optometry office. This time I was able to take more time and do more research, I was able to buy a "fun pair" for work (preschool teacher) and a more serious pair for nicer outings when I need to look more professional, all for less than $40 with shipping and handling. Their new feature that allows me to "try on" frames with a photo of my self made this experience much more easy. They're way more affordable than any other site I have looked on even before the discounts.
I love that there is such a large selection of frames at such low prices that can't be matched, or at least I've never seen them as low anywhere else. I've ordered between myself and my daughter at least 50 pairs! Different styles and colors for any outfit or occasion! And if you want sunglasses you can get those at such a steal! If you don't find a pair of sunglasses you like, turn any frame into sunglasses! I love eyebuydirect! I tell everyone!
Love this site I have been ordering all my glasses for over 14yrs and will continue. Thank you for having affordable prices and fashionable glasses
This will be my second pair of glasses from Eyebuydirect. I love the selection of frames. I had my eyes exam here in town, and bought a pair of glasses there, $627.00 later...
Needless to say I love your company. My son also buys his glasses from you!
Alright. Its hard to use the 15% off coupon they send you, it expires too soon. Pretty easy to navigate website though.
I've wanted to get a new pair of glasses to try when I am not using contacts but the price kept me from ordering. When I saw this website, I decided to go for it just to see what they would be like.
New to wearing glasses, and this site helped me understand what I needed and didn't scare me away with their prices as many other retailers did.
EyeBuyDirect was recommended to me by a friend, because glasses from my doctor are insanely expensive. I will never look back! A lot of the glasses are pretty similar, so choices are semi-limited, but not bad at all. Lens options can get a little pricey if your prescription is really strong, but not unbearable -- still cheaper than my doctor's. But, I received my glasses within a week with no problems at all! Give your eyes a few days to adjust before assuming the prescription is wrong, though.
I just ordered my first pair of glasses with EBD, and I'm optimistic! The pair of glasses I have now are extremely old... I've had them for over 10 years, and my prescription is so outdated in them. Cost has been a deciding factor in me getting a new pair of glasses for years, but then I found EBD. They have stylish frames for an affordable price! I'm a little nervous about buying glasses online without trying them on, but their website provided so many dimension details, I feel pretty good that these will fit. I have a very small face for an adult though, and typically feel more comfortable in children's glasses than I do women's, so if for some reason these look too large on my face, I feel pretty relaxed about the transaction because they have a 14 day trial period to return. So excited to finally try them on!
I called the toll free number dreqading the wait and run around I would get. No hold no run around just fixed my problemo. Bada boom bada bing I will soon be able to see.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

