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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,671
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,053 reviews

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Georgia
1 review
0 helpful votes
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Cautious
March 20, 2018

I've had a bad experience with EBD in the past, but recently friends and family have told me to try it again. I've recently bought one pair of glasses and I'll update on how they are.

Date of experience: March 19, 2018
Texas
3 reviews
0 helpful votes
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It's great
March 20, 2018

A second time ordering from EyeBuyDirect. I should like these glasses as much as the others. It was easy to order and didn't even need my prescription coffee copy

Date of experience: March 18, 2018
Texas
1 review
0 helpful votes
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Easy and simple
March 19, 2018

This experience will keep me coming back. I was able to add my prescription easily. The prices are great.

Date of experience: March 18, 2018
California
1 review
0 helpful votes
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Easy, fast direct! Able to get glasses at low prices with the touch of a button! Theres so many different styles available

Date of experience: March 18, 2018
Nevada
1 review
0 helpful votes
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The entire process was very easy. Chose the pair of glass(es) that you like. Upload a photo s you can see how they will look. Enter the data from your most recent we examination. Enter any coupon code th a you may have and then check out. Your prescription glasses or sunglasses will be delivered an a few days or so. It's that simple.

Date of experience: March 18, 2018
Louisiana
1 review
0 helpful votes
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Easy
March 19, 2018

Easy ordering. Anxious to see what glasses look like. Great prices. Quality seems good. Looking forward to a new pair of glasses

Date of experience: March 18, 2018
New York
1 review
1 helpful vote
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I have been happy with my glasses, but do not like navigating the site. It takes a long time to place an order because I keep having to go back and forth from page to page to match up the size frame that I used in previous orders and the new frames that I am looking at. I just ordered prescription sunglasses for the first time. I hope they fit!

Date of experience: March 18, 2018
Texas
1 review
0 helpful votes
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Hoping for coupon
March 19, 2018

It was a very helpful website and every thing was reasonably priced and had fashionable lenses. I appreciated the promo code as well

Date of experience: March 17, 2018
Washington
1 review
0 helpful votes
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Affordable
March 19, 2018

The first time I ordered from them I was in a rush because my daughter had broken my glasses from the optometry office. This time I was able to take more time and do more research, I was able to buy a "fun pair" for work (preschool teacher) and a more serious pair for nicer outings when I need to look more professional, all for less than $40 with shipping and handling. Their new feature that allows me to "try on" frames with a photo of my self made this experience much more easy. They're way more affordable than any other site I have looked on even before the discounts.

Date of experience: March 17, 2018
California
1 review
0 helpful votes
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I love that there is such a large selection of frames at such low prices that can't be matched, or at least I've never seen them as low anywhere else. I've ordered between myself and my daughter at least 50 pairs! Different styles and colors for any outfit or occasion! And if you want sunglasses you can get those at such a steal! If you don't find a pair of sunglasses you like, turn any frame into sunglasses! I love eyebuydirect! I tell everyone!

Date of experience: March 17, 2018
Texas
1 review
0 helpful votes
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Love this site I have been ordering all my glasses for over 14yrs and will continue. Thank you for having affordable prices and fashionable glasses

Date of experience: March 16, 2018
California
1 review
0 helpful votes
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TOO easy
March 16, 2018

It was very easy to buy and input the information. I would have wished to be able to see all the frames on someones face.

Date of experience: March 15, 2018
California
1 review
0 helpful votes
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New glasses
March 16, 2018

This will be my second pair of glasses from Eyebuydirect. I love the selection of frames. I had my eyes exam here in town, and bought a pair of glasses there, $627.00 later...
Needless to say I love your company. My son also buys his glasses from you!

Date of experience: March 15, 2018
Oregon
1 review
0 helpful votes
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Alright. Its hard to use the 15% off coupon they send you, it expires too soon. Pretty easy to navigate website though.

Date of experience: March 15, 2018
Massachusetts
3 reviews
0 helpful votes
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I've wanted to get a new pair of glasses to try when I am not using contacts but the price kept me from ordering. When I saw this website, I decided to go for it just to see what they would be like.

Date of experience: March 15, 2018
Virginia
1 review
0 helpful votes
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New to wearing glasses, and this site helped me understand what I needed and didn't scare me away with their prices as many other retailers did.

Date of experience: March 15, 2018
Georgia
1 review
0 helpful votes
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EyeBuyDirect was recommended to me by a friend, because glasses from my doctor are insanely expensive. I will never look back! A lot of the glasses are pretty similar, so choices are semi-limited, but not bad at all. Lens options can get a little pricey if your prescription is really strong, but not unbearable -- still cheaper than my doctor's. But, I received my glasses within a week with no problems at all! Give your eyes a few days to adjust before assuming the prescription is wrong, though.

Date of experience: March 15, 2018
North Carolina
2 reviews
1 helpful vote
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I just ordered my first pair of glasses with EBD, and I'm optimistic! The pair of glasses I have now are extremely old... I've had them for over 10 years, and my prescription is so outdated in them. Cost has been a deciding factor in me getting a new pair of glasses for years, but then I found EBD. They have stylish frames for an affordable price! I'm a little nervous about buying glasses online without trying them on, but their website provided so many dimension details, I feel pretty good that these will fit. I have a very small face for an adult though, and typically feel more comfortable in children's glasses than I do women's, so if for some reason these look too large on my face, I feel pretty relaxed about the transaction because they have a 14 day trial period to return. So excited to finally try them on!

Date of experience: March 15, 2018
Tennessee
1 review
0 helpful votes
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Love it!
March 15, 2018

The process is so easy. Highly recommend. Never expected to find something so easy to use, especially online!

Date of experience: March 14, 2018
Arizona
1 review
0 helpful votes
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Customer Service
March 15, 2018

I called the toll free number dreqading the wait and run around I would get. No hold no run around just fixed my problemo. Bada boom bada bing I will soon be able to see.

Date of experience: March 14, 2018