On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I can't wait to get my glasses! I'm so excited to have spent only 1/4 of what i've been spending through the years on glasses. I no longer dread having to replace them because they are so inexpensive. The website is informative and easy to use! I will definitely recommend my friends and family!
They have really affordable glasses, which suit everyone's pocket. For me, I wanted certain additions on my glasses, but others not. On this website I was allowed to customize my glasses and get what I needed on a budget, and I am very grateful for that.
Things I added on my glasses -
-Color: Photochromic - Gray
-Thickness: 1.57 index
-Coating: Anti-glare
-Options: UV protection
-Transition tint
All these features + frames = $82.35 + Shipping (I'm cheap - so cheapest one was selected $5.95 = $88.30
For some this may seem hefty, but compared to my experience at other stores - I believed this was a good alternative.
I love this website. My daughter either scratches or breaks her glass. Its easy to find glasses for her at a reasonable price and they get her faster than I expect
My family are pro's at lost glasses, whoops I broke my glasses and I just don't like them anymore.
With the prices on eyebuydirect and all the choices all the above family whoops are easy to fix. We always get the exact prescription we need, they have always fit perfect and look exactly like what we see on the screen. If you need glasses don't waste your money at the eye doctor paying big money for what you can get right here and be happy with what your receive.
I'am your customer for years, this time why I am not getting any discount and free shipping? I may be switching to Goggles4u, they always offers discounts and free shipping.
I always find it so easy and convenient shopping on this website without the hassle of going out! Affordable and always satisfied with their service
Very very easy to order. I've ordered glasses once before (about two years ago) and they've since revamped the site to make it even more user-friendly! My only critique would be to have any prescription used for previous orders available to select for future orders, and maybe that's already a thing but i couldn't find it. Can't wait to get my new glasses and my first pair of prescription sunnies!
I have read many negative reviews about eyebuydirect and see a very similar pattern.
I ordered my glasses March 3,2018. Today is March 21,2018 and still no glasses. I have spoken to 4 customer service representatives who all told me something different. I found this company to be extremely evasive and uniformed as to the entire process. They are suppose to cancel my order and credit my card - I bet this will be an exhausting process as well. They are not an honest company and I would definitely go elsewhere to order glasses.
I bought two pair of glasses and they are amazing, I just ordered sunglasses with prescription and Im sure they wont doubt my expectations. Super happy with EyeBuyDirect.
User friendly website. Can't wait to get my new eye glasses. Very affordable, stylish, and easy website to order. Getting glasses for the whole family for less than 60 bucks. You can't go wrong.
I usually wait until the last minute to purchase eye glasses. I always feel like I'm breaking the bank. EyeBuyDirect is the first place that makes me feel as though I'm getting my money's worth. Now I have multiple pairs of glasses, and I've gotten to the point where my significant other jokes I'm developing a glasses collection along with my shoes and scarves. :D
This was a very easy transaction to make. I just typed my prescription in picked my frames and used a discount code that made my glasses very affordable! Love it!
I've always been satisfied in the pas.! I'm hoping that this order meets the test of the last morder. Tanks again... Galss' look coo in the pictures.
You will never be disappointed with EyeBuyDirect.com because if you are not 100% pleased with their prices, selection, quality glasses or service, you lose nothing... unlike all the other online eyeglass vendors. Their return policy is unmatched by anyone else. I love their large selection of frames, too!
Great money saving and lots of selections. I order all my glasses from you guys.
Love your glasses, I tell all my friends about y'all.
I was unsure when I first ordered but then I got my new glasses and fell in love. Had my doctor check to make sure everything was correct and it was. Now I am ordering a second pair for myself just to have on hand. I have never been able to have more than one pair of glasses at the same time due to the cost.
I've had a bad experience with EBD in the past, but recently friends and family have told me to try it again. I've recently bought one pair of glasses and I'll update on how they are.
A second time ordering from EyeBuyDirect. I should like these glasses as much as the others. It was easy to order and didn't even need my prescription coffee copy
This experience will keep me coming back. I was able to add my prescription easily. The prices are great.
Easy, fast direct! Able to get glasses at low prices with the touch of a button! Theres so many different styles available
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members