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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I buy all my glasses from EyeBuyDirect. Easy ordering and finding what you want or need! Absolutely GREAT COMPANY!
I wear glasses everyday and was so happy when I found eyebuy! I have about 15 pairs and I couldnt be happier with their product
I love the frames they offer along with the blue light blocking lenses. I've ordered from them several times on different occasions.
This site has incredible inventory and is easy to navigate. The prices are awesome and quality is impeccable.
Easy to navigate the website. Great virtual try on option. Customer oriented, they get back to you with answers. This is my third pair! Great for the price!
Website is easy to navigate, the prices are amazing, and the selection is fantastic! I am very excited to get my first pair of glasses! Glad I found this site!
I`ve ordered many pairs without issues. I`ve also had no problems with customer service. Reasonable prices.
This site is really good if you need a pair of glasses in a pinch, in my experience the glasses always come in the time they estimate and they always look good. The only issue is that the glasses seem to break easily. You kind of get what you pay for. If you are someone who is super careful with their glasses then they should be totally fine but if you are a little tougher on your glasses or wanted to get them for a kid I would recommend spending more on something more durable.
I got a pair that would've cost me almost a thousand anywhere else for a mere $130.
Can't beat the quality for the price. You're not buying the store a new yacht.
Having the option to try on the glasses is extremely nice. Knowing the it will be here and is ordered and cost less than Walmart... Priceless. The fact I can do this at home is amazing. It's convenient.
Site was easy to use and video of how to read prescription was very helpful. The was a large selection of frames for a smaller face. Looking forward to getting my first purchase.
I live in VA and got my order in 5 days. I received an email, letting me know My package was at the Post Office, so I knew it would arrive within 2 days, from then. The virtual try on really helps. I bought 4 pairs, thinking I would return 3. I'm returning 1 pair and putting prescriptions in 3. I am extremely thrilled! It will take time to take all 3 to my eye Dr... but, every 3 months, I'll have a new pair of perscription eyewear! I would seriously model for this company, for store credit. Don't hesitate to purchase, from here... but be cautious when putting a perscription in... like any other online eyewear sales company... if the perscription is already in the lenses, doing a return of any kind, might not be possible.
So far so good. I did my first online order today. Let's hope they turn out well. I had no problem navigating the site. I found the glasses I'd been eyeing for some time without difficulty and I love the price.
I have a very narrow face and have trouble finding glasses that fit. Other websites don't have my size in adult glasses or in a frame I like. I found one on your site very quickly. I think they will be perfect! Can't wait to get them!
My daughter told me about this website and decided to try it. I loved the glasses I ordered and just ordered 3 more!
Wonderful glasses buying experience with a guaranteed fit or full refund. Unbelievably easy. I tried another eye glasses site, but EyeBuyDirect is much more user friendly and a sure thing with the guarantee they offer. This is my fourth pair of glasses! I can't imagine buying glasses at another online store.
I have ordered from you for YEARS! I have referred no less than 50 people who have complimented me on my glasses. I literally tell them all the same thing:
"go to your doctor, ask for you prescription with your PD distance and tell them thank you and leave their office and go to Eyebuydirect.com to order your glasses"
Today I ordered and wasn't offered any discounts or free shipping. Now that you have more competition, I would think you would take care of customers that have been with you for a number of years.
So, I still love the value and options and today I hated my checkout experience without any discounts.
I have ordered from them several times and I always love my glasses. I have sent one pair back that I didn't like and they refunded my money right away. And it is very easy to order. Thank you Eyebuydirect.com you are the bomb!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

