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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,669
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,036 reviews

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New York
1 review
0 helpful votes
Follow Dagmar P.
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I buy all my glasses from EyeBuyDirect. Easy ordering and finding what you want or need! Absolutely GREAT COMPANY!

Date of experience: March 26, 2018
Virginia
1 review
0 helpful votes
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I love this site!
March 27, 2018

I wear glasses everyday and was so happy when I found eyebuy! I have about 15 pairs and I couldnt be happier with their product

Date of experience: March 26, 2018
Maryland
1 review
0 helpful votes
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Amazing
March 27, 2018

I love this website! This is my 3rd pair of glasses i'm purchasing from this website. Always great quality and style.

Date of experience: March 26, 2018
Georgia
1 review
0 helpful votes
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I love the frames they offer along with the blue light blocking lenses. I've ordered from them several times on different occasions.

Date of experience: March 26, 2018
North Carolina
1 review
0 helpful votes
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This site has incredible inventory and is easy to navigate. The prices are awesome and quality is impeccable.

Date of experience: March 25, 2018
Rhode Island
1 review
0 helpful votes
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Easy Peasy
March 26, 2018

Easy to navigate the website. Great virtual try on option. Customer oriented, they get back to you with answers. This is my third pair! Great for the price!

Date of experience: March 25, 2018
Washington
1 review
0 helpful votes
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Excellent and Fast
March 26, 2018

Website is easy to navigate, the prices are amazing, and the selection is fantastic! I am very excited to get my first pair of glasses! Glad I found this site!

Date of experience: March 25, 2018
Missouri
1 review
0 helpful votes
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Perfect
March 26, 2018

I appreciate the variety of choices and the price. I can get several pairs for the cost of one pair locally.

Date of experience: March 24, 2018
Connecticut
2 reviews
0 helpful votes
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Great Glasses
March 26, 2018

I`ve ordered many pairs without issues. I`ve also had no problems with customer service. Reasonable prices.

Date of experience: March 24, 2018
Colorado
1 review
0 helpful votes
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Convenient
March 26, 2018

This site is really good if you need a pair of glasses in a pinch, in my experience the glasses always come in the time they estimate and they always look good. The only issue is that the glasses seem to break easily. You kind of get what you pay for. If you are someone who is super careful with their glasses then they should be totally fine but if you are a little tougher on your glasses or wanted to get them for a kid I would recommend spending more on something more durable.

Date of experience: March 24, 2018
California
1 review
0 helpful votes
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I got a pair that would've cost me almost a thousand anywhere else for a mere $130.
Can't beat the quality for the price. You're not buying the store a new yacht.

Date of experience: March 24, 2018
California
1 review
0 helpful votes
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Easy access
March 26, 2018

Having the option to try on the glasses is extremely nice. Knowing the it will be here and is ordered and cost less than Walmart... Priceless. The fact I can do this at home is amazing. It's convenient.

Date of experience: March 24, 2018
Rhode Island
2 reviews
0 helpful votes
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Site was easy to use and video of how to read prescription was very helpful. The was a large selection of frames for a smaller face. Looking forward to getting my first purchase.

Date of experience: March 24, 2018
Virginia
1 review
0 helpful votes
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I live in VA and got my order in 5 days. I received an email, letting me know My package was at the Post Office, so I knew it would arrive within 2 days, from then. The virtual try on really helps. I bought 4 pairs, thinking I would return 3. I'm returning 1 pair and putting prescriptions in 3. I am extremely thrilled! It will take time to take all 3 to my eye Dr... but, every 3 months, I'll have a new pair of perscription eyewear! I would seriously model for this company, for store credit. Don't hesitate to purchase, from here... but be cautious when putting a perscription in... like any other online eyewear sales company... if the perscription is already in the lenses, doing a return of any kind, might not be possible.

Date of experience: March 24, 2018
Texas
1 review
0 helpful votes
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First Time
March 26, 2018

So far so good. I did my first online order today. Let's hope they turn out well. I had no problem navigating the site. I found the glasses I'd been eyeing for some time without difficulty and I love the price.

Date of experience: March 24, 2018
Georgia
1 review
0 helpful votes
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Very easy to use.
March 24, 2018

I have a very narrow face and have trouble finding glasses that fit. Other websites don't have my size in adult glasses or in a frame I like. I found one on your site very quickly. I think they will be perfect! Can't wait to get them!

Date of experience: March 23, 2018
Louisiana
1 review
0 helpful votes
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Love the Glasses
March 24, 2018

My daughter told me about this website and decided to try it. I loved the glasses I ordered and just ordered 3 more!

Date of experience: March 23, 2018
Texas
1 review
0 helpful votes
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Great experience!
March 24, 2018

Wonderful glasses buying experience with a guaranteed fit or full refund. Unbelievably easy. I tried another eye glasses site, but EyeBuyDirect is much more user friendly and a sure thing with the guarantee they offer. This is my fourth pair of glasses! I can't imagine buying glasses at another online store.

Date of experience: March 23, 2018
Colorado
1 review
1 helpful vote
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I have ordered from you for YEARS! I have referred no less than 50 people who have complimented me on my glasses. I literally tell them all the same thing:

"go to your doctor, ask for you prescription with your PD distance and tell them thank you and leave their office and go to Eyebuydirect.com to order your glasses"

Today I ordered and wasn't offered any discounts or free shipping. Now that you have more competition, I would think you would take care of customers that have been with you for a number of years.

So, I still love the value and options and today I hated my checkout experience without any discounts.

Date of experience: March 23, 2018
Alabama
1 review
0 helpful votes
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I have ordered from them several times and I always love my glasses. I have sent one pair back that I didn't like and they refunded my money right away. And it is very easy to order. Thank you Eyebuydirect.com you are the bomb!

Date of experience: March 23, 2018