Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had to go back three or four times couldn't get where I needed to go apparently either I didn't understand or the website didn't give me the information I needed I don't know which but it was very difficult took me about 45 minutes to order one pair of glasses
I have ordered several times from EyeBuyDirect and always a positive experience. I find the selections very good and the costs are also that. Better than some others. The quality is always accurate and dependable!
I cannot afford the $500 or more that my eye doctor would charge for glasses. I could buy several pair on this site for that same amount. Just ordered my third pair.
I am the person that manages to break and or lose every pair of glasses. After breaking my first expensive pair I found Eye Buy Direct and have been using it since. I love the frame styles and how cheap the prices are. My sister also now uses the shop and I tell everyone when I get complements of my glasses.
I love eye buy direct! I have purchased over 4 pairs if glasses and also a pair of prescription sunglasses. You cant beat the price! Its the best. Also they have sales and dicounts all the time. Very good quality and they make your glasses perfect and will help you enter your prescriptions and checkout on your own if you want. I also make my purchase through amazon with eye buy direct! I totally recommend eye buy direct to everyone looking for a great deal.
quiifeee went the dusty ol vigina hovering over my ajar lips... $#*!es don't know that after that first nut $#*! ain't gone buss no mo and they be actin as if it is my fault that the Lord said sorry son jus wun. u think he didn't know what he was doing u think he dumb or something $#*! say it again say it again I'll knock u the frick out chea in dees skreertz
That was the most stress free online shopping Ive ever experienced. Plus I got thirty percent off my first transaction! Will use again!
Website was easy to figure out and the transaction went smooth. I had actually been shopping on a competitor's website, but couldn't get my photo to upload, so I searched for another website.
Better than any other web based options and coupon codes are frequent and applicable. Received eye glass prescription online for $10 and now have 2 pairs of stylish prescription glasses headed my way within 5 - 7 business days. Cheers!
Have used EyeBuyDirect several times and am extremely pleased. I was weary of using an online service, but it has turned out to be easier and more straightforward than going to a retail store.
My family and I have been buying prescription and sunglasses from Eyebuydirect For the last five years, we will never go back to buy eyeglasses at a regular optometrist!
This was the best, easiest, most inexpensive order for glasses I have ever placed. I feel like I may have robbed this company just now.
The prices of this website are very good. Stylish, wide range, good return policy (which I hope to not to have to use), and substantially cheaper than retailers like America's Best.
That being said, the process of ordering from this site is a hassle. There are bugs on lens selection process (for example, clicking "Next" isn't an option unless if you click back, then click next twice on a few pairs when I was ordering), and it took me about 8 different tries to be able to actually check out at all. Improve the quality of the user experience and this becomes a 5 star.
Since I found your website I'm ten and counting on my glasses and I've stopped wearing contacts. Ty so much for being so affordable and available
My glasses are beautiful and very stylish. The script was on point I can see very clearly. Delivery was pretty fast
Easy and fantastic ordering process, thanks. Just hope that my new glasses get here to Jordan, and the postal services here are non existent.
Thanks once again,
Andrew.
Always love my glasses from here.so much easier than going to a local eyeglass store & being harassed by salespeople. Thank you!
I have always worn the same glasses because getting new ones was so expensive. This website is great.
I signed in to my account and it had my information there, and made ordering a new set really easy. I didnt have to fill info back in to get what i needed
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

