Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
See all photos
How would you rate Eyebuydirect?
grey stargrey stargrey stargrey stargrey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,669
value
5,189
shipping
5,189
returns
132
quality
5,292
This company does not typically respond to reviews

Instant Feedback

244,999 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Roxie G.
Unfollow Roxie G.
Share Review
Report Review

I had to go back three or four times couldn't get where I needed to go apparently either I didn't understand or the website didn't give me the information I needed I don't know which but it was very difficult took me about 45 minutes to order one pair of glasses

Date of experience: April 4, 2018
Indiana
1 review
0 helpful votes
Follow Diane D.
Unfollow Diane D.
Share Review
Report Review

I have ordered several times from EyeBuyDirect and always a positive experience. I find the selections very good and the costs are also that. Better than some others. The quality is always accurate and dependable!

Date of experience: April 4, 2018
Kansas
1 review
0 helpful votes
Follow Dana M.
Unfollow Dana M.
Share Review
Report Review

Love EyeBuyDirect
April 5, 2018

I cannot afford the $500 or more that my eye doctor would charge for glasses. I could buy several pair on this site for that same amount. Just ordered my third pair.

Date of experience: April 4, 2018
Florida
1 review
0 helpful votes
Follow Amber W.
Unfollow Amber W.
Share Review
Report Review

I am the person that manages to break and or lose every pair of glasses. After breaking my first expensive pair I found Eye Buy Direct and have been using it since. I love the frame styles and how cheap the prices are. My sister also now uses the shop and I tell everyone when I get complements of my glasses.

Date of experience: April 4, 2018
New York
2 reviews
1 helpful vote
Follow Joanne T.
Unfollow Joanne T.
Share Review
Report Review

Awesome!
April 4, 2018

The best place to get your glasses! I've never had a problem and always loved the glasses... I will update if there is an issue with this one...

Date of experience: April 3, 2018
Arkansas
1 review
0 helpful votes
Follow Jamie K.
Unfollow Jamie K.
Share Review
Report Review

Excellent service!
April 3, 2018

I love eye buy direct! I have purchased over 4 pairs if glasses and also a pair of prescription sunglasses. You cant beat the price! Its the best. Also they have sales and dicounts all the time. Very good quality and they make your glasses perfect and will help you enter your prescriptions and checkout on your own if you want. I also make my purchase through amazon with eye buy direct! I totally recommend eye buy direct to everyone looking for a great deal.

Date of experience: April 3, 2018
Juan P.
Germany
1 review
0 helpful votes
Follow Juan P.
Unfollow Juan P.
Share Review
Report Review

quiifeee went the dusty ol vigina hovering over my ajar lips... $#*!es don't know that after that first nut $#*! ain't gone buss no mo and they be actin as if it is my fault that the Lord said sorry son jus wun. u think he didn't know what he was doing u think he dumb or something $#*! say it again say it again I'll knock u the frick out chea in dees skreertz

Date of experience: April 3, 2018
Nevada
1 review
0 helpful votes
Follow Francesca T.
Unfollow Francesca T.
Share Review
Report Review

Suuuuper convenient
April 3, 2018

That was the most stress free online shopping Ive ever experienced. Plus I got thirty percent off my first transaction! Will use again!

Date of experience: April 2, 2018
Kentucky
1 review
0 helpful votes
Follow Jamie S.
Unfollow Jamie S.
Share Review
Report Review

Fast and easy
April 3, 2018

Website was easy to figure out and the transaction went smooth. I had actually been shopping on a competitor's website, but couldn't get my photo to upload, so I searched for another website.

Date of experience: April 2, 2018
Alabama
2 reviews
0 helpful votes
Follow Anna M.
Unfollow Anna M.
Share Review
Report Review

Try on is legit!
April 3, 2018

Better than any other web based options and coupon codes are frequent and applicable. Received eye glass prescription online for $10 and now have 2 pairs of stylish prescription glasses headed my way within 5 - 7 business days. Cheers!

Date of experience: April 2, 2018
Texas
1 review
0 helpful votes
Follow David B.
Unfollow David B.
Share Review
Report Review

Have used EyeBuyDirect several times and am extremely pleased. I was weary of using an online service, but it has turned out to be easier and more straightforward than going to a retail store.

Date of experience: April 2, 2018
Illinois
1 review
0 helpful votes
Follow Alfonso C.
Unfollow Alfonso C.
Share Review
Report Review

My family and I have been buying prescription and sunglasses from Eyebuydirect For the last five years, we will never go back to buy eyeglasses at a regular optometrist!

Date of experience: April 2, 2018
Georgia
1 review
0 helpful votes
Follow Zac J.
Unfollow Zac J.
Share Review
Report Review

This was the best, easiest, most inexpensive order for glasses I have ever placed. I feel like I may have robbed this company just now.

Date of experience: April 2, 2018
Michigan
1 review
0 helpful votes
Follow Cavaet E.
Unfollow Cavaet E.
Share Review
Report Review

The prices of this website are very good. Stylish, wide range, good return policy (which I hope to not to have to use), and substantially cheaper than retailers like America's Best.
That being said, the process of ordering from this site is a hassle. There are bugs on lens selection process (for example, clicking "Next" isn't an option unless if you click back, then click next twice on a few pairs when I was ordering), and it took me about 8 different tries to be able to actually check out at all. Improve the quality of the user experience and this becomes a 5 star.

Date of experience: April 2, 2018
Texas
1 review
0 helpful votes
Follow Erica R.
Unfollow Erica R.
Share Review
Report Review

I love y'all
April 3, 2018

Since I found your website I'm ten and counting on my glasses and I've stopped wearing contacts. Ty so much for being so affordable and available

Date of experience: April 2, 2018
District of Columbia
1 review
0 helpful votes
Follow Kathleen H.
Unfollow Kathleen H.
Share Review
Report Review

Excited
April 2, 2018

My glasses are beautiful and very stylish. The script was on point I can see very clearly. Delivery was pretty fast

Date of experience: April 2, 2018
Jordan
1 review
0 helpful votes
Follow Andrew T.
Unfollow Andrew T.
Share Review
Report Review

Excellent Ordering
April 2, 2018

Easy and fantastic ordering process, thanks. Just hope that my new glasses get here to Jordan, and the postal services here are non existent.

Thanks once again,

Andrew.

Date of experience: April 2, 2018
Illinois
1 review
0 helpful votes
Follow Amy G.
Unfollow Amy G.
Share Review
Report Review

Always love my glasses from here.so much easier than going to a local eyeglass store & being harassed by salespeople. Thank you!

Date of experience: April 1, 2018
Indiana
1 review
0 helpful votes
Follow Abigail P.
Unfollow Abigail P.
Share Review
Report Review

I have always worn the same glasses because getting new ones was so expensive. This website is great.

Date of experience: April 1, 2018
Texas
1 review
0 helpful votes
Follow Arthur O.
Unfollow Arthur O.
Share Review
Report Review

Easy and convenient
April 2, 2018

I signed in to my account and it had my information there, and made ordering a new set really easy. I didnt have to fill info back in to get what i needed

Date of experience: April 1, 2018