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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,669
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,031 reviews

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Ohio
1 review
1 helpful vote
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I'm always skeptical of reviews because it isn't super difficult to pay people nowadays to leave positive reviews. I can honestly say that I am a huge fan of this website though. This is my second time purchasing from the website. The first time, I paid full price after missing the first time buyer promotion, sent them an email, and was issued a refund in the form of the difference of the discount. I've had nothing but positive experiences with EyeBuyDirect so far.

Date of experience: April 10, 2018
California
1 review
0 helpful votes
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This is my third time ordering glasses from here! There's so many that I want to buy. Prices are great. They always have great promos. The people complaining about it being a scam and not giving a discount probably didn't enter the promo right or didnt put in their prescription right. They have a great return policy too!

Date of experience: April 10, 2018
Ohio
1 review
0 helpful votes
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Great!
April 11, 2018

Cheapest online glasses I can find! Have already ordered 4 pair, Love them! Will order again. Super cute

Date of experience: April 10, 2018
VI
1 review
0 helpful votes
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Love the product! Great glasses at great price! Unfortunately, had major problems with checkout this last time. Customer service was not particularly helpful.

Date of experience: April 10, 2018
Arizona
1 review
0 helpful votes
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Awesome site!
April 11, 2018

I'm told shipping can be a bit slow, mostly because each pair of glasses are custom made to your exact preference, but overall I'm thoroughly satisfied. Site is easy to navigate and they have great selections!

Date of experience: April 10, 2018
Alabama
1 review
0 helpful votes
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Easy
April 11, 2018

Very friendly website to navigate, love the options. Best online optical store. The glasses I have purchased in the past have been Excellent

Date of experience: April 10, 2018
Connecticut
1 review
0 helpful votes
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Good options
April 11, 2018

Site was fairly easy to use. I do wish they had a few more style options, especially in sunglasses. Of course, I won't know how much I like the products until they arrive

Date of experience: April 10, 2018
Pennsylvania
1 review
0 helpful votes
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I can give you a more accurate review once I receive my items. The site and checkout were a breeze compared to other sites I've used.

Date of experience: April 10, 2018
Michigan
1 review
0 helpful votes
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Your other survey would not accept either of my emails. Survey would be better accomplished after the glasses have been received

Date of experience: April 9, 2018
West Virginia
1 review
0 helpful votes
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The prescriptions are always fantastic but the shipping is abit slow I'm always disapointed there. As far as the quality of glasses I can see great and they last me a long time but some of them come up lighter and cheaper then expected. Over all stylish and more or less exactly what was promised

Date of experience: April 9, 2018
New York
1 review
0 helpful votes
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Prices are the best that I have found. I have ordered from Eyebuydirect numerous times and have never had a problem with service or quality.

Date of experience: April 9, 2018
California
1 review
0 helpful votes
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Love eye buy direct
April 10, 2018

I love buying from Eye Buy Direct! I get compliments on my glasses daily. They are so unique and also great quality.

Date of experience: April 9, 2018
Idaho
1 review
0 helpful votes
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Cheap Quality Glasses
April 10, 2018

I have been using Eye Buy Direct for almost 8 years they are the cheapest option for getting quality glasses at an affordable price. I have had glasses hold up for over 2 years.

Date of experience: April 9, 2018
New York
1 review
0 helpful votes
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Fantastic
April 10, 2018

It's really great I came across this website on an Instagram ad. I was having trouble looking for stylish glasses online, as most sites I've seen are really... robotic. It's plain and difficult to find cheap stylish glasses. But this site is very user friendly and the option to upload a photo to "try on" the glasses is a huge plus. I'm crazy happy about this site, my glasses come soon and I can't wait.

Date of experience: April 9, 2018
Hawaii
1 review
0 helpful votes
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Expensive
April 10, 2018

Compare to other sites... good interactive website... more expensive adding up options
Entered discount code music and NO discount. Sad

Date of experience: April 9, 2018
Washington
1 review
0 helpful votes
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Great Company
April 10, 2018

Website, prices and order process are very good for online shopping. I have had eye glasses from this company for the past two years. They are good quality and their customer service is excellent.

Date of experience: April 8, 2018
Montana
1 review
0 helpful votes
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ALWAYS A PLEASER!
April 9, 2018

I HAVE MADE MULTIPLE PURCHASES FROM EYEBUYDIRECT.COM AND HAVE LOVED EVERY SINGLE ONE! EVERYTHING FROM SINGLE TO MULTI-VISION LENSES AND EVERY TYPE OF FRAME FROM METAL TO PLASTIC, ALWAYS A SUPRISINGLY GREAT FIT AND VISION.

Date of experience: April 8, 2018
Puerto Rico
1 review
0 helpful votes
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Very helpful explanations of all the sizing and options so I felt confident I was buying the right thing. Encountered a glitch when selecting lens type: selecting "clear lens" did not make the "next" button become active. Somehow got to the next step anyway by clicking on other stuff.

Date of experience: April 8, 2018
New York
1 review
0 helpful votes
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Easy process
April 9, 2018

Did my research. This site was the easiest (and cheapest) to shop and buy thus far. Will see how delivery and overall product is once it arrive. Great reviews is what made me proceed!

Date of experience: April 8, 2018
Tennessee
2 reviews
0 helpful votes
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I've been purchasing my prescription glasses from EyeBuyDirect for the last 10-12 years and finally talked my husband into buying his there as well. This will be his second time. It's always amazing to me that you literally take them out of the box and you put them on and your good to go! I've never had a bad experience and have never had to return any of my purchases. I will continue buying from EyeBuyDirect until I don't need to anymore :)

Date of experience: April 7, 2018