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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I'm always skeptical of reviews because it isn't super difficult to pay people nowadays to leave positive reviews. I can honestly say that I am a huge fan of this website though. This is my second time purchasing from the website. The first time, I paid full price after missing the first time buyer promotion, sent them an email, and was issued a refund in the form of the difference of the discount. I've had nothing but positive experiences with EyeBuyDirect so far.
This is my third time ordering glasses from here! There's so many that I want to buy. Prices are great. They always have great promos. The people complaining about it being a scam and not giving a discount probably didn't enter the promo right or didnt put in their prescription right. They have a great return policy too!
Love the product! Great glasses at great price! Unfortunately, had major problems with checkout this last time. Customer service was not particularly helpful.
I'm told shipping can be a bit slow, mostly because each pair of glasses are custom made to your exact preference, but overall I'm thoroughly satisfied. Site is easy to navigate and they have great selections!
Site was fairly easy to use. I do wish they had a few more style options, especially in sunglasses. Of course, I won't know how much I like the products until they arrive
I can give you a more accurate review once I receive my items. The site and checkout were a breeze compared to other sites I've used.
Your other survey would not accept either of my emails. Survey would be better accomplished after the glasses have been received
The prescriptions are always fantastic but the shipping is abit slow I'm always disapointed there. As far as the quality of glasses I can see great and they last me a long time but some of them come up lighter and cheaper then expected. Over all stylish and more or less exactly what was promised
Prices are the best that I have found. I have ordered from Eyebuydirect numerous times and have never had a problem with service or quality.
I love buying from Eye Buy Direct! I get compliments on my glasses daily. They are so unique and also great quality.
I have been using Eye Buy Direct for almost 8 years they are the cheapest option for getting quality glasses at an affordable price. I have had glasses hold up for over 2 years.
It's really great I came across this website on an Instagram ad. I was having trouble looking for stylish glasses online, as most sites I've seen are really... robotic. It's plain and difficult to find cheap stylish glasses. But this site is very user friendly and the option to upload a photo to "try on" the glasses is a huge plus. I'm crazy happy about this site, my glasses come soon and I can't wait.
Website, prices and order process are very good for online shopping. I have had eye glasses from this company for the past two years. They are good quality and their customer service is excellent.
I HAVE MADE MULTIPLE PURCHASES FROM EYEBUYDIRECT.COM AND HAVE LOVED EVERY SINGLE ONE! EVERYTHING FROM SINGLE TO MULTI-VISION LENSES AND EVERY TYPE OF FRAME FROM METAL TO PLASTIC, ALWAYS A SUPRISINGLY GREAT FIT AND VISION.
Very helpful explanations of all the sizing and options so I felt confident I was buying the right thing. Encountered a glitch when selecting lens type: selecting "clear lens" did not make the "next" button become active. Somehow got to the next step anyway by clicking on other stuff.
Did my research. This site was the easiest (and cheapest) to shop and buy thus far. Will see how delivery and overall product is once it arrive. Great reviews is what made me proceed!
I've been purchasing my prescription glasses from EyeBuyDirect for the last 10-12 years and finally talked my husband into buying his there as well. This will be his second time. It's always amazing to me that you literally take them out of the box and you put them on and your good to go! I've never had a bad experience and have never had to return any of my purchases. I will continue buying from EyeBuyDirect until I don't need to anymore :)
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

